Question 1

Those high in this emotional intelligence trait tend to be empathetic.

Accepted Answer

A)  social awareness 
B)  self-awareness 
C)  self-efficacy 
D)  self-management 
E)  relationship management 
A)  social awareness 
B)  self-awareness 
C)  self-efficacy 
D)  self-management 
E)  relationship management

Question 2

If managers are concerned about hiring and keeping workplace talent, they shouldn't ignore the motivation and productivity of the 3.4% lesbian, gay, bisexual, or transgendered (LGBT) people in the workforce.

Accepted Answer

A) True 
 B)False

Question 3

______ is at the center of the diversity wheel.

Accepted Answer

A)  Philosophy 
B)  Philanthropy 
C)  Perception 
D)  Personality 
E)  Psychology 
A)  Philosophy 
B)  Philanthropy 
C)  Perception 
D)  Personality 
E)  Psychology

Question 4

Caroline's manager notices that she exhibits an internal locus of control when she speaks about her work. Her manager should _____.

Accepted Answer

A)  closely supervise Caroline's work 
B)  place Caroline in a highly structured job 
C)  give Caroline a job with much social contact with coworkers and customers 
D)  give Caroline a job that requires high compliance and low initiative 
E)  provide incentives such as merit pay or sales commissions 
A)  closely supervise Caroline's work 
B)  place Caroline in a highly structured job 
C)  give Caroline a job with much social contact with coworkers and customers 
D)  give Caroline a job that requires high compliance and low initiative 
E)  provide incentives such as merit pay or sales commissions

Question 5

If you have a(n) ____________, you believe you control your own destiny.

Accepted Answer

A)  tolerance for ambiguity 
B)  low level of self-efficacy 
C)  external locus of control 
D)  internal locus of control 
E)  high level of learned helplessness 
A)  tolerance for ambiguity 
B)  low level of self-efficacy 
C)  external locus of control 
D)  internal locus of control 
E)  high level of learned helplessness

Question 6

Which of the following diversity issues is true in the U.S. workforce?

Accepted Answer

A)  Gay and bisexual male workers earn 10% to 32% more than equally qualified heterosexual counterparts. 
B)  Literacy has ceased to be an issue among American workers. 
C)  The median age of the American worker is decreasing. 
D)  By 2060, whites are projected to change from 78% in 2012 to 69%, African Americans from 13.1% to 14.7%, Asians from 5.1% to 8.2%, Hispanics or Latinos from 17% to 31%, and American Indian/Alaskan Native from 1.2% to 1.5%. 
E)  Workers ages 55 and older are expected to make up over one-half of the labor force in 2022. 
A)  Gay and bisexual male workers earn 10% to 32% more than equally qualified heterosexual counterparts. 
B)  Literacy has ceased to be an issue among American workers. 
C)  The median age of the American worker is decreasing. 
D)  By 2060, whites are projected to change from 78% in 2012 to 69%, African Americans from 13.1% to 14.7%, Asians from 5.1% to 8.2%, Hispanics or Latinos from 17% to 31%, and American Indian/Alaskan Native from 1.2% to 1.5%. 
E)  Workers ages 55 and older are expected to make up over one-half of the labor force in 2022.

Question 7

The ______ component of an attitude consists of the beliefs and knowledge one has about a situation.

Accepted Answer

A)  behavioral 
B)  decisional 
C)  perceptual 
D)  affective 
E)  cognitive 
A)  behavioral 
B)  decisional 
C)  perceptual 
D)  affective 
E)  cognitive

Question 8

Which of the following is the most common drug of abuse?

Accepted Answer

A)  marijuana 
B)  tranquilizers 
C)  prescription pain medication 
D)  alcohol 
E)  methamphetamine 
A)  marijuana 
B)  tranquilizers 
C)  prescription pain medication 
D)  alcohol 
E)  methamphetamine

Question 9

The Americans with Disabilities Act requires organizations to make only reasonable accommodations for an individual's disabilities.

Accepted Answer

A) True 
 B)False

Question 10

"Joe drinks too much because he has no willpower; but I need a few drinks after work because I'm under a lot of pressure" is an example of an attribution statement.

Accepted Answer

A) True 
 B)False

Question 11

A person's overall satisfaction with work depends on how he or she feels about several components. Which of the following is not such a component?

Accepted Answer

A)  life outside of work 
B)  pay 
C)  promotions 
D)  coworkers 
E)  supervision 
A)  life outside of work 
B)  pay 
C)  promotions 
D)  coworkers 
E)  supervision

Question 12

The tendency to attribute another person's behavior to his or her personal characteristics rather than to the situation the person is in is called _____.

Accepted Answer

A)  the halo effect 
B)  fundamental attribution bias 
C)  self-serving bias 
D)  selective perception 
E)  stereotyping 
A)  the halo effect 
B)  fundamental attribution bias 
C)  self-serving bias 
D)  selective perception 
E)  stereotyping

Question 13

Lee has hired two new employees for her team, Jim and Judy. Jim is outgoing and attractive, while Judy is very bright but seems quiet and unsure. Lee immediately expects Jim to outperform Judy at the job. Lee is likely experiencing the halo effect.

Accepted Answer

A) True 
 B)False

Question 14

Boring, tedious jobs generally reduce people's perceptions of their _____.

Accepted Answer

A)  self-esteem 
B)  anxiety 
C)  tolerance for pain 
D)  level of extroversion 
E)  self-efficacy 
A)  self-esteem 
B)  anxiety 
C)  tolerance for pain 
D)  level of extroversion 
E)  self-efficacy

Question 15

If you have a personal belief that you have ability to do a task and that you have what it takes to succeed, you would be best described as having self-efficacy.

Accepted Answer

A) True 
 B)False

Question 16

________ programs help employees integrate and transition to a new job.

Accepted Answer

A)  Organizational citizenship 
B)  Employee assistance 
C)  Attribution 
D)  Onboarding 
E)  Proactive 
A)  Organizational citizenship 
B)  Employee assistance 
C)  Attribution 
D)  Onboarding 
E)  Proactive

Question 17

High-paid workers are particularly apt to suffer stress more than lower-level workers.

Accepted Answer

A) True 
 B)False

Question 18

People with high self-esteem take fewer risks and handle failure worse than those with low self-esteem.

Accepted Answer

A) True 
 B)False

Question 19

The tendency to remember recent information better than earlier information is called _____.

Accepted Answer

A)  stereotyping 
B)  self-serving bias 
C)  fundamental attribution bias 
D)  selective perception 
E)  the recency effect 
A)  stereotyping 
B)  self-serving bias 
C)  fundamental attribution bias 
D)  selective perception 
E)  the recency effect

Question 20

Absenteeism, drug and alcohol abuse, and disciplinary problems are examples of _____.

Accepted Answer

A)  organizational citizenship behaviors 
B)  self-efficacy 
C)  causal attribution 
D)  self-serving bias 
E)  counterproductive work behaviors 
A)  organizational citizenship behaviors 
B)  self-efficacy 
C)  causal attribution 
D)  self-serving bias 
E)  counterproductive work behaviors

Those high in this emotional intelligence trait tend to be empathetic.

If managers are concerned about hiring and keeping workplace talent, they shouldn't ignore the motivation and productivity of the 3.4% lesbian, gay, bisexual, or transgendered (LGBT) people in the workforce.

______ is at the center of the diversity wheel.

Caroline's manager notices that she exhibits an internal locus of control when she speaks about her work. Her manager should _____.

If you have a(n) ____________, you believe you control your own destiny.

Which of the following diversity issues is true in the U.S. workforce?

The ______ component of an attitude consists of the beliefs and knowledge one has about a situation.

Which of the following is the most common drug of abuse?

The Americans with Disabilities Act requires organizations to make only reasonable accommodations for an individual's disabilities.

"Joe drinks too much because he has no willpower; but I need a few drinks after work because I'm under a lot of pressure" is an example of an attribution statement.

A person's overall satisfaction with work depends on how he or she feels about several components. Which of the following is not such a component?

The tendency to attribute another person's behavior to his or her personal characteristics rather than to the situation the person is in is called _____.

Lee has hired two new employees for her team, Jim and Judy. Jim is outgoing and attractive, while Judy is very bright but seems quiet and unsure. Lee immediately expects Jim to outperform Judy at the job. Lee is likely experiencing the halo effect.

Boring, tedious jobs generally reduce people's perceptions of their _____.

If you have a personal belief that you have ability to do a task and that you have what it takes to succeed, you would be best described as having self-efficacy.

________ programs help employees integrate and transition to a new job.

High-paid workers are particularly apt to suffer stress more than lower-level workers.

People with high self-esteem take fewer risks and handle failure worse than those with low self-esteem.

The tendency to remember recent information better than earlier information is called _____.

Absenteeism, drug and alcohol abuse, and disciplinary problems are examples of _____.

The Exceptional Manager: What You Do, How You Do It

Management Theory: Essential Background for the Successful Manager

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management: Managing Across Borders

Planning: The Foundation of Successful Management

Strategic Management: How Exceptional Managers Realize a Grand Design

Individual and Group Decision Making: How Managers Make Things Happen

Organizational Culture, Structure, and Design: Building Blocks of the Organization

Human Resource Management: Getting the Right People for Managerial Success

Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

Motivating Employees: Achieving Superior Performance in the Workplace

Groups and Teams: Increasing Cooperation, Reducing Conflict

Power, Influence, and Leadership: From Becoming a Manager to Becoming a Leader

Interpersonal and Organizational Communication: Mastering the Exchange of Information

Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

Filters

Exam 11: Managing Individual Differences and Behavior: Supervising People As People

Those high in this emotional intelligence trait tend to be empathetic.

If managers are concerned about hiring and keeping workplace talent, they shouldn't ignore the motivation and productivity of the 3.4% lesbian, gay, bisexual, or transgendered (LGBT) people in the workforce.

______ is at the center of the diversity wheel.

Caroline's manager notices that she exhibits an internal locus of control when she speaks about her work. Her manager should _____.

If you have a(n) ____________, you believe you control your own destiny.

Which of the following diversity issues is true in the U.S. workforce?

The ______ component of an attitude consists of the beliefs and knowledge one has about a situation.

Which of the following is the most common drug of abuse?

The Americans with Disabilities Act requires organizations to make only reasonable accommodations for an individual's disabilities.

"Joe drinks too much because he has no willpower; but I need a few drinks after work because I'm under a lot of pressure" is an example of an attribution statement.

A person's overall satisfaction with work depends on how he or she feels about several components. Which of the following is not such a component?

The tendency to attribute another person's behavior to his or her personal characteristics rather than to the situation the person is in is called _____.

Lee has hired two new employees for her team, Jim and Judy. Jim is outgoing and attractive, while Judy is very bright but seems quiet and unsure. Lee immediately expects Jim to outperform Judy at the job. Lee is likely experiencing the halo effect.

Boring, tedious jobs generally reduce people's perceptions of their _____.

If you have a personal belief that you have ability to do a task and that you have what it takes to succeed, you would be best described as having self-efficacy.

________ programs help employees integrate and transition to a new job.

High-paid workers are particularly apt to suffer stress more than lower-level workers.

People with high self-esteem take fewer risks and handle failure worse than those with low self-esteem.

The tendency to remember recent information better than earlier information is called _____.

Absenteeism, drug and alcohol abuse, and disciplinary problems are examples of _____.

The Exceptional Manager: What You Do, How You Do It

Management Theory: Essential Background for the Successful Manager

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management: Managing Across Borders

Planning: The Foundation of Successful Management

Strategic Management: How Exceptional Managers Realize a Grand Design

Individual and Group Decision Making: How Managers Make Things Happen

Organizational Culture, Structure, and Design: Building Blocks of the Organization

Human Resource Management: Getting the Right People for Managerial Success

Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

Motivating Employees: Achieving Superior Performance in the Workplace

Groups and Teams: Increasing Cooperation, Reducing Conflict

Power, Influence, and Leadership: From Becoming a Manager to Becoming a Leader

Interpersonal and Organizational Communication: Mastering the Exchange of Information

Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

Filters