Question 1

Which of the following dimensions is an example of an organizational dimension on the diversity wheel?

Accepted Answer

A)  income 
B)  work experience 
C)  educational background 
D)  union affiliation 
E)  physical abilities 
A)  income 
B)  work experience 
C)  educational background 
D)  union affiliation 
E)  physical abilities

Question 2

Extra staff to cover the lunch hour rush for a busy downtown restaurant, Salads and Soup, is an example of a buffer that the manager used to prevent employee burnout, as well as meet customer demand.

Accepted Answer

A) True 
 B)False

Question 3

Extroversion is a stronger predictor of job performance than agreeableness.

Accepted Answer

A) True 
 B)False

Question 4

______ is the belief that one's native country, culture, language, abilities, or behavior is superior to those of another culture.

Accepted Answer

A)  Reverse discrimination 
B)  Stereotyping 
C)  An ethical dilemma 
D)  Ethnocentrism 
E)  Diversity 
A)  Reverse discrimination 
B)  Stereotyping 
C)  An ethical dilemma 
D)  Ethnocentrism 
E)  Diversity

Question 5

______ is the personality dimension that describes how intellectual, imaginative, curious, and broad-minded a person is.

Accepted Answer

A)  Inquisitiveness 
B)  Openness to experience 
C)  Emotional stability 
D)  Extroversion 
E)  Inventiveness 
A)  Inquisitiveness 
B)  Openness to experience 
C)  Emotional stability 
D)  Extroversion 
E)  Inventiveness

Question 6

________________ is the extent to which employees have positive or negative feelings about various aspects of their work.

Accepted Answer

A)  Job involvement 
B)  Job satisfaction 
C)  Organizational commitment 
D)  Job performance 
E)  Job enrichment 
A)  Job involvement 
B)  Job satisfaction 
C)  Organizational commitment 
D)  Job performance 
E)  Job enrichment

Question 7

A(n) ______ program includes plans to help employees cope with stress, burnout, substance abuse, health problems, and family issues that influence job performance.

Accepted Answer

A)  holistic wellness 
B)  employee assistance 
C)  counterproductive behavior 
D)  employee engagement 
E)  career counseling 
A)  holistic wellness 
B)  employee assistance 
C)  counterproductive behavior 
D)  employee engagement 
E)  career counseling

Question 8

Diversity encompasses both differences and similarities in age, gender, race, religion, ethnicity, sexual orientation, capabilities, and socioeconomic background.

Accepted Answer

A) True 
 B)False

Question 9

______ represent(s) all the ways people are unlike and alike.

Accepted Answer

A)  Lifestyle 
B)  Dimensions 
C)  Diversity 
D)  Conditions 
E)  Background 
A)  Lifestyle 
B)  Dimensions 
C)  Diversity 
D)  Conditions 
E)  Background

Question 10

As an emotional intelligence trait, relationship management refers to the ability to communicate clearly, disarm conflicts, and build strong personal bonds.

Accepted Answer

A) True 
 B)False

Question 11

Misperception often operating among investors (even professionals), who are more likely to buy a stock if they see something about it in the news or if it has a high one-day return, are experiencing __________.

Accepted Answer

A)  an ethical dilemma 
B)  ethnocentrism 
C)  the recency effect 
D)  reverse discrimination 
E)  self-serving bias 
A)  an ethical dilemma 
B)  ethnocentrism 
C)  the recency effect 
D)  reverse discrimination 
E)  self-serving bias

Question 12

The last step of the perception process is selective attention in which you ask, "Did I notice something?"

Accepted Answer

A) True 
 B)False

Question 13

Organizational dimensions, the outer layer of the diversity wheel, include all of the following except _____.

Accepted Answer

A)  management status 
B)  union affiliation 
C)  seniority 
D)  work location 
E)  ethnicity 
A)  management status 
B)  union affiliation 
C)  seniority 
D)  work location 
E)  ethnicity

Question 14

Which of the following is not a Big Five Personality dimension?

Accepted Answer

A)  extroversion 
B)  agreeableness 
C)  aggressiveness 
D)  conscientiousness 
E)  emotional stability 
A)  extroversion 
B)  agreeableness 
C)  aggressiveness 
D)  conscientiousness 
E)  emotional stability

Question 15

Extroversion is the most essential trait of emotional intelligence.

Accepted Answer

A) True 
 B)False

Question 16

Brad supervises several employees who seem to have low self-efficacy. To improve this, he should do all the following except _____.

Accepted Answer

A)  role model and mentor them 
B)  provide guided experiences 
C)  avoid rewarding small successes 
D)  nurture their self-efficacy 
E)  give positive feedback and constructive pointers 
A)  role model and mentor them 
B)  provide guided experiences 
C)  avoid rewarding small successes 
D)  nurture their self-efficacy 
E)  give positive feedback and constructive pointers

Question 17

Values are abstract ideals-global beliefs and feelings-that are directed toward all objects, people, events, or activities.

Accepted Answer

A) True 
 B)False

Question 18

The intentional component of an attitude consists of the feelings or emotions one has about a situation.

Accepted Answer

A) True 
 B)False

Which of the following dimensions is an example of an organizational dimension on the diversity wheel?

Extra staff to cover the lunch hour rush for a busy downtown restaurant, Salads and Soup, is an example of a buffer that the manager used to prevent employee burnout, as well as meet customer demand.

Extroversion is a stronger predictor of job performance than agreeableness.

______ is the belief that one's native country, culture, language, abilities, or behavior is superior to those of another culture.

______ is the personality dimension that describes how intellectual, imaginative, curious, and broad-minded a person is.

________________ is the extent to which employees have positive or negative feelings about various aspects of their work.

A(n) ______ program includes plans to help employees cope with stress, burnout, substance abuse, health problems, and family issues that influence job performance.

Diversity encompasses both differences and similarities in age, gender, race, religion, ethnicity, sexual orientation, capabilities, and socioeconomic background.

______ represent(s) all the ways people are unlike and alike.

As an emotional intelligence trait, relationship management refers to the ability to communicate clearly, disarm conflicts, and build strong personal bonds.

Misperception often operating among investors (even professionals), who are more likely to buy a stock if they see something about it in the news or if it has a high one-day return, are experiencing __________.

The last step of the perception process is selective attention in which you ask, "Did I notice something?"

Organizational dimensions, the outer layer of the diversity wheel, include all of the following except _____.

Which of the following is not a Big Five Personality dimension?

Extroversion is the most essential trait of emotional intelligence.

Brad supervises several employees who seem to have low self-efficacy. To improve this, he should do all the following except _____.

Values are abstract ideals-global beliefs and feelings-that are directed toward all objects, people, events, or activities.

The intentional component of an attitude consists of the feelings or emotions one has about a situation.

The Exceptional Manager: What You Do, How You Do It

Management Theory: Essential Background for the Successful Manager

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management: Managing Across Borders

Planning: The Foundation of Successful Management

Strategic Management: How Exceptional Managers Realize a Grand Design

Individual and Group Decision Making: How Managers Make Things Happen

Organizational Culture, Structure, and Design: Building Blocks of the Organization

Human Resource Management: Getting the Right People for Managerial Success

Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

Motivating Employees: Achieving Superior Performance in the Workplace

Groups and Teams: Increasing Cooperation, Reducing Conflict

Power, Influence, and Leadership: From Becoming a Manager to Becoming a Leader

Interpersonal and Organizational Communication: Mastering the Exchange of Information

Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

Filters

Exam 11: Managing Individual Differences and Behavior: Supervising People As People

Which of the following dimensions is an example of an organizational dimension on the diversity wheel?

Extra staff to cover the lunch hour rush for a busy downtown restaurant, Salads and Soup, is an example of a buffer that the manager used to prevent employee burnout, as well as meet customer demand.

Extroversion is a stronger predictor of job performance than agreeableness.

______ is the belief that one's native country, culture, language, abilities, or behavior is superior to those of another culture.

______ is the personality dimension that describes how intellectual, imaginative, curious, and broad-minded a person is.

________________ is the extent to which employees have positive or negative feelings about various aspects of their work.

A(n) ______ program includes plans to help employees cope with stress, burnout, substance abuse, health problems, and family issues that influence job performance.

Diversity encompasses both differences and similarities in age, gender, race, religion, ethnicity, sexual orientation, capabilities, and socioeconomic background.

______ represent(s) all the ways people are unlike and alike.

As an emotional intelligence trait, relationship management refers to the ability to communicate clearly, disarm conflicts, and build strong personal bonds.

Misperception often operating among investors (even professionals), who are more likely to buy a stock if they see something about it in the news or if it has a high one-day return, are experiencing __________.

The last step of the perception process is selective attention in which you ask, "Did I notice something?"

Organizational dimensions, the outer layer of the diversity wheel, include all of the following except _____.

Which of the following is not a Big Five Personality dimension?

Extroversion is the most essential trait of emotional intelligence.

Brad supervises several employees who seem to have low self-efficacy. To improve this, he should do all the following except _____.

Values are abstract ideals-global beliefs and feelings-that are directed toward all objects, people, events, or activities.

The intentional component of an attitude consists of the feelings or emotions one has about a situation.

The Exceptional Manager: What You Do, How You Do It

Management Theory: Essential Background for the Successful Manager

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management: Managing Across Borders

Planning: The Foundation of Successful Management

Strategic Management: How Exceptional Managers Realize a Grand Design

Individual and Group Decision Making: How Managers Make Things Happen

Organizational Culture, Structure, and Design: Building Blocks of the Organization

Human Resource Management: Getting the Right People for Managerial Success

Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

Motivating Employees: Achieving Superior Performance in the Workplace

Groups and Teams: Increasing Cooperation, Reducing Conflict

Power, Influence, and Leadership: From Becoming a Manager to Becoming a Leader

Interpersonal and Organizational Communication: Mastering the Exchange of Information

Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

Filters