Exam 11: Managing Individual Differences and Behavior: Supervising People As People

Turnover helps employees integrate and transition to new jobs by making them familiar with corporate policies, procedures, culture, and politics by clarifying work-role expectations and responsibilities.

Define the two attributional tendencies that can distort one's interpretation of observed behavior-fundamental attribution bias and self-serving bias, and provide examples of each.

Employee job satisfaction is a key work attitude managers should consider when trying to increase performance.

People with low levels of emotional stability are prone to anxiety and tend to view the world negatively, whereas people with high levels tend to show better job performance.

Internal dimensions, such as age, gender, and race, are at the center of Gardenswartz and Rowe's diversity wheel.

As a manager, when you expect employees to perform badly, they probably will, and when you expect them to perform well, they probably will. This is referred to as _____.

_____________ is the process of interpreting and understanding one's environment.

_________________ is "the ability to carry out accurate reasoning about emotions and the ability to use emotions and emotional knowledge to enhance thought."

A student carrying a full course load plus working full time plus trying to have a social life may experience role overload.

Ted was hiring a new financial analyst, and he had several good candidates. He was leaning toward hiring Akiko, a Japanese American woman, since he thinks Asians are better at math. Ted is exhibiting which distortion in perception?

In today's workplaces, the further up the pay scale and the higher the education level, the narrower the earnings gap becomes between men and women.

Name and describe at least four ways managers can reduce stressors that lead to employee burnout.

An example of a self-fulfilling prophecy is a server who expects some poorly dressed customers to be stingy tippers, who therefore gives them poor service and so gets the result he or she expected-a much lower tip than usual.

Because people are uncomfortable with inconsistency between their attitudes and behaviors, they will seek to reduce _____.

EI is an interdisciplinary field dedicated to better understanding and management of people at work.

Values are abstract ideals that are directed toward all objects, people, or events consistently over time and related situations.

Status is not a common value held in the workplace.

Which of the following is not a step in the perceptual process?

__________ is the extent to which people feel secure and unworried and how likely they are to experience negative emotions under pressure.

A person who is apt to take initiative and persevere to influence the environment is said to have a(n) ______ personality.