Question 1

______ occurs when we form an impression of an individual based on a single trait.

Accepted Answer

A)  The recency effect 
B)  A self-fulfilling prophecy 
C)  Fundamental attribution error 
D)  Self-serving bias 
E)  The halo effect 
A)  The recency effect 
B)  A self-fulfilling prophecy 
C)  Fundamental attribution error 
D)  Self-serving bias 
E)  The halo effect

Question 2

List three work-related attitudes that managers need to be alert to.

Accepted Answer

Managers need to be alert to work-relate

Question 3

Employees with high self-efficacy need lots of constructive pointers and positive feedback.

Accepted Answer

A) True 
 B)False

Question 4

Job satisfaction results in stronger ______ and lower levels of ______.

Accepted Answer

A)  job involvement; work-life balance 
B)  organizational commitment; perceived stress 
C)  motivation; life satisfaction 
D)  perceived stress; life satisfaction 
E)  perceived stress; absenteeism 
A)  job involvement; work-life balance 
B)  organizational commitment; perceived stress 
C)  motivation; life satisfaction 
D)  perceived stress; life satisfaction 
E)  perceived stress; absenteeism

Question 5

Jake has a master's degree in psychology, but he is working at a sunglasses cart in the mall. He is currently experiencing _____.

Accepted Answer

A)  reverse discrimination 
B)  the glass ceiling 
C)  attribution 
D)  underemployment 
E)  overemployment 
A)  reverse discrimination 
B)  the glass ceiling 
C)  attribution 
D)  underemployment 
E)  overemployment

Question 6

When others' expectations exceed one's ability, ______ has occurred.

Accepted Answer

A)  burnout 
B)  learned helplessness 
C)  role overload 
D)  role conflict 
E)  role ambiguity 
A)  burnout 
B)  learned helplessness 
C)  role overload 
D)  role conflict 
E)  role ambiguity

Question 7

________ are abstract ideals that guide one's thinking and behavior across all situations.

Accepted Answer

A)  Ethics 
B)  Cultures 
C)  Perceptions 
D)  Attitudes 
E)  Values 
A)  Ethics 
B)  Cultures 
C)  Perceptions 
D)  Attitudes 
E)  Values

Question 8

Stable psychological traits and behavioral attributes that give a person her identity are known as her _____.

Accepted Answer

A)  character 
B)  personality 
C)  attitudes 
D)  attributions 
E)  values 
A)  character 
B)  personality 
C)  attitudes 
D)  attributions 
E)  values

Question 9

Describe the three types of symptoms of negative stress and provide examples of each.

Accepted Answer

■ Physiological signs: Lesser physiologi

Question 10

Low self-esteem can be raised more by having the persons think of desirable characteristics they possess, rather than focusing on undesirable characteristics they do not have.

Accepted Answer

A) True 
 B)False

Question 11

The glass ceiling is a concept that applies to women, but not to minorities.

Accepted Answer

A) True 
 B)False

Question 12

In self-serving bias, people tend to take more personal responsibility for success than for failure.

Accepted Answer

A) True 
 B)False

Question 13

Define stereotyping and name and describe three types of stereotyping.

Accepted Answer

Stereotyping is the tendency to attribut

Question 14

"I don't like socializing with my coworkers outside of work" is an example of the affective component of an attitude.

Accepted Answer

A) True 
 B)False

Question 15

Job satisfaction reflects the extent to which an employee identifies with an organization and is dedicated to its goals.

Accepted Answer

A) True 
 B)False

Question 16

The way students typically analyze their performance on exams shows self-serving bias, with students earning Ds blaming factors such as bad luck, unclear lectures, and unfair testing.

Accepted Answer

A) True 
 B)False

Question 17

_______________ is the ability to control your emotions and act with honesty and integrity in reliable and adaptable ways.

Accepted Answer

A)  Self-awareness 
B)  Situational awareness 
C)  Social awareness 
D)  Self-management 
E)  Relationship management 
A)  Self-awareness 
B)  Situational awareness 
C)  Social awareness 
D)  Self-management 
E)  Relationship management

Question 18

Which of the following is not one of the four layers of the diversity wheel?

Accepted Answer

A)  organizational dimensions 
B)  external dimensions 
C)  internal dimensions 
D)  management status 
E)  personality 
A)  organizational dimensions 
B)  external dimensions 
C)  internal dimensions 
D)  management status 
E)  personality

Question 19

Emotional stability is the Big Five personality trait that refers to how dependable, responsible, achievement-oriented, and persistent one is.

Accepted Answer

A) True 
 B)False

Question 20

As a manager, when you expect employees to perform badly, they probably will, and when you expect them to perform well, they probably will perform badly too.

Accepted Answer

A) True 
 B)False

______ occurs when we form an impression of an individual based on a single trait.

List three work-related attitudes that managers need to be alert to.

Employees with high self-efficacy need lots of constructive pointers and positive feedback.

Job satisfaction results in stronger and lower levels of .

Jake has a master's degree in psychology, but he is working at a sunglasses cart in the mall. He is currently experiencing _____.

When others' expectations exceed one's ability, ______ has occurred.

________ are abstract ideals that guide one's thinking and behavior across all situations.

Stable psychological traits and behavioral attributes that give a person her identity are known as her _____.

Describe the three types of symptoms of negative stress and provide examples of each.

Low self-esteem can be raised more by having the persons think of desirable characteristics they possess, rather than focusing on undesirable characteristics they do not have.

The glass ceiling is a concept that applies to women, but not to minorities.

In self-serving bias, people tend to take more personal responsibility for success than for failure.

Define stereotyping and name and describe three types of stereotyping.

"I don't like socializing with my coworkers outside of work" is an example of the affective component of an attitude.

Job satisfaction reflects the extent to which an employee identifies with an organization and is dedicated to its goals.

The way students typically analyze their performance on exams shows self-serving bias, with students earning Ds blaming factors such as bad luck, unclear lectures, and unfair testing.

_______________ is the ability to control your emotions and act with honesty and integrity in reliable and adaptable ways.

Which of the following is not one of the four layers of the diversity wheel?

Emotional stability is the Big Five personality trait that refers to how dependable, responsible, achievement-oriented, and persistent one is.

As a manager, when you expect employees to perform badly, they probably will, and when you expect them to perform well, they probably will perform badly too.

The Exceptional Manager: What You Do, How You Do It

Management Theory: Essential Background for the Successful Manager

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management: Managing Across Borders

Planning: The Foundation of Successful Management

Strategic Management: How Exceptional Managers Realize a Grand Design

Individual and Group Decision Making: How Managers Make Things Happen

Organizational Culture, Structure, and Design: Building Blocks of the Organization

Human Resource Management: Getting the Right People for Managerial Success

Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

Motivating Employees: Achieving Superior Performance in the Workplace

Groups and Teams: Increasing Cooperation, Reducing Conflict

Power, Influence, and Leadership: From Becoming a Manager to Becoming a Leader

Interpersonal and Organizational Communication: Mastering the Exchange of Information

Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

Filters

Exam 11: Managing Individual Differences and Behavior: Supervising People As People

______ occurs when we form an impression of an individual based on a single trait.

List three work-related attitudes that managers need to be alert to.

Employees with high self-efficacy need lots of constructive pointers and positive feedback.

Job satisfaction results in stronger ______ and lower levels of ______.

Jake has a master's degree in psychology, but he is working at a sunglasses cart in the mall. He is currently experiencing _____.

When others' expectations exceed one's ability, ______ has occurred.

________ are abstract ideals that guide one's thinking and behavior across all situations.

Stable psychological traits and behavioral attributes that give a person her identity are known as her _____.

Describe the three types of symptoms of negative stress and provide examples of each.

Low self-esteem can be raised more by having the persons think of desirable characteristics they possess, rather than focusing on undesirable characteristics they do not have.

The glass ceiling is a concept that applies to women, but not to minorities.

In self-serving bias, people tend to take more personal responsibility for success than for failure.

Define stereotyping and name and describe three types of stereotyping.

"I don't like socializing with my coworkers outside of work" is an example of the affective component of an attitude.

Job satisfaction reflects the extent to which an employee identifies with an organization and is dedicated to its goals.

The way students typically analyze their performance on exams shows self-serving bias, with students earning Ds blaming factors such as bad luck, unclear lectures, and unfair testing.

_______________ is the ability to control your emotions and act with honesty and integrity in reliable and adaptable ways.

Which of the following is not one of the four layers of the diversity wheel?

Emotional stability is the Big Five personality trait that refers to how dependable, responsible, achievement-oriented, and persistent one is.

As a manager, when you expect employees to perform badly, they probably will, and when you expect them to perform well, they probably will perform badly too.

The Exceptional Manager: What You Do, How You Do It

Management Theory: Essential Background for the Successful Manager

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management: Managing Across Borders

Planning: The Foundation of Successful Management

Strategic Management: How Exceptional Managers Realize a Grand Design

Individual and Group Decision Making: How Managers Make Things Happen

Organizational Culture, Structure, and Design: Building Blocks of the Organization

Human Resource Management: Getting the Right People for Managerial Success

Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

Motivating Employees: Achieving Superior Performance in the Workplace

Groups and Teams: Increasing Cooperation, Reducing Conflict

Power, Influence, and Leadership: From Becoming a Manager to Becoming a Leader

Interpersonal and Organizational Communication: Mastering the Exchange of Information

Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

Filters

Job satisfaction results in stronger and lower levels of .