Question 1

A(n) ____________________ is defined as any organizational department or unit under the supervision of a single person who is responsible for its activity.

Accepted Answer

responsibi

Question 2

An expense budget lists forecasted and actual revenues of the organization.

Accepted Answer

A) True 
 B)False

Question 3

What is the first step in the feedback control system?

Accepted Answer

A)  Establishing strategic objectives 
B)  Establishing standards of performance 
C)  Taking corrective action 
D)  Comparing performance to standard 
E)  Measuring previous performance 
A)  Establishing strategic objectives 
B)  Establishing standards of performance 
C)  Taking corrective action 
D)  Comparing performance to standard 
E)  Measuring previous performance

Question 4

Which of the following refers to the system of governing an organization so that the interests of corporate owners are protected?

Accepted Answer

A)  Quality circle 
B)  Corporate governance 
C)  ISO certification 
D)  Open-book management 
E)  Balance scorecard 
A)  Quality circle 
B)  Corporate governance 
C)  ISO certification 
D)  Open-book management 
E)  Balance scorecard

Question 5

Effective management control involves subjective judgment and employee discussions, as well as objective analysis of performance data.

Accepted Answer

A) True 
 B)False

Question 6

Scenario - Katrina Aldridge
The yearly auditing review of Pilgrim Industries is scheduled for next month. Katrina Aldridge is preparing for that audit and is also preparing her budget for the coming year.
-Katrina has also requested that the financial ratios be calculated and analyzed for her. Which of the following ratios will give her the best information for evaluating liquidity?

Accepted Answer

A)  Profit margin on sales 
B)  Current ratio 
C)  Conversion ratio 
D)  Return on assets 
E)  None of these. 
A)  Profit margin on sales 
B)  Current ratio 
C)  Conversion ratio 
D)  Return on assets 
E)  None of these.

Question 7

____ is usually associated with bureaucratic control.

Accepted Answer

A)  Technology 
B)  Peer groups 
C)  Corporate culture 
D)  Self-control 
E)  All of these 
A)  Technology 
B)  Peer groups 
C)  Corporate culture 
D)  Self-control 
E)  All of these

Question 8

To reduce the organization's cycle time is to reduce the number of

Accepted Answer

A)  of committees in the organization. 
B)  layers of management. 
C)  steps in an organizational process. 
D)  staff employees in the organization. 
E)  none of these. 
A)  of committees in the organization. 
B)  layers of management. 
C)  steps in an organizational process. 
D)  staff employees in the organization. 
E)  none of these.

Question 9

A group of 6 to 12 volunteer employees who meet regularly to discuss and solve problems affecting their common work activities is known as a(n) ____________________.

Accepted Answer

The answer of A group of 6 to 12 volunteer...

Question 10

Under hierarchical control, employees are actively engaged and committed to their work.

Accepted Answer

A) True 
 B)False

Question 11

Open-book management ties employee rewards to the company's overall success.

Accepted Answer

A) True 
 B)False

Question 12

The basic philosophy of control at Nutrients-For-You, Inc. is based on the policies found in the employee handbook, as well as a strict hierarchy of authority. This philosophy is consistent with

Accepted Answer

A)  clan control. 
B)  bottom-up control. 
C)  hierarchical control. 
D)  culture control. 
E)  decentralized control. 
A)  clan control. 
B)  bottom-up control. 
C)  hierarchical control. 
D)  culture control. 
E)  decentralized control.

Question 13

Hierarchical control is most consistent with

Accepted Answer

A)  bottom-up budgeting. 
B)  top-down budgeting. 
C)  operational budgeting. 
D)  revenue budgeting. 
E)  horizontal budgeting. 
A)  bottom-up budgeting. 
B)  top-down budgeting. 
C)  operational budgeting. 
D)  revenue budgeting. 
E)  horizontal budgeting.

Question 14

Identify and briefly describe the four steps of the feedback control model.

Accepted Answer

The four steps are 1) establis

Question 15

CyberChasers Corporation sends a post-purchase questionnaire to all consumers who buy their products. They are interested in gathering data on product quality, customer service orientation, and customer satisfaction. This is an example of

Accepted Answer

A)  a concurrent control. 
B)  a feedback control. 
C)  a feedforward control. 
D)  preliminary control. 
E)  preventive control. 
A)  a concurrent control. 
B)  a feedback control. 
C)  a feedforward control. 
D)  preliminary control. 
E)  preventive control.

Question 16

List the four steps in the feedback control model.

Accepted Answer

The four steps are (1) establi

Question 17

Which of the following is a philosophy of organization-wide commitment to continuous improvement, focusing on teamwork, customer satisfaction, and lowering costs?

Accepted Answer

A)  Engineering 
B)  Total quality management 
C)  Outsourcing 
D)  Culture 
E)  Diversity 
A)  Engineering 
B)  Total quality management 
C)  Outsourcing 
D)  Culture 
E)  Diversity

Question 18

Tiffany recently discovered that the reject rate for her department has exceeded the standard for performance in this area. What should Tiffany do to exercise effective control?

Accepted Answer

A)  She should order more training for her workforce. 
B)  She should contact the maintenance department and have them come fix her machinery. 
C)  She should suspend the poorer workers in her department. 
D)  She should investigate and discover the cause of the problem. 
E)  None of these 
A)  She should order more training for her workforce. 
B)  She should contact the maintenance department and have them come fix her machinery. 
C)  She should suspend the poorer workers in her department. 
D)  She should investigate and discover the cause of the problem. 
E)  None of these

Question 19

Discuss open-book management and the balanced scorecard.

Accepted Answer

Open-book management allows employees to

Question 20

The ____ plans future investments in major assets to be depreciated over several years.

Accepted Answer

A)  capital budget 
B)  balance sheet budget 
C)  cash budget 
D)  revenue budget 
E)  profit budget 
A)  capital budget 
B)  balance sheet budget 
C)  cash budget 
D)  revenue budget 
E)  profit budget

A(n) ____________________ is defined as any organizational department or unit under the supervision of a single person who is responsible for its activity.

An expense budget lists forecasted and actual revenues of the organization.

What is the first step in the feedback control system?

Which of the following refers to the system of governing an organization so that the interests of corporate owners are protected?

Effective management control involves subjective judgment and employee discussions, as well as objective analysis of performance data.

____ is usually associated with bureaucratic control.

To reduce the organization's cycle time is to reduce the number of

A group of 6 to 12 volunteer employees who meet regularly to discuss and solve problems affecting their common work activities is known as a(n) ____________________.

Under hierarchical control, employees are actively engaged and committed to their work.

Open-book management ties employee rewards to the company's overall success.

The basic philosophy of control at Nutrients-For-You, Inc. is based on the policies found in the employee handbook, as well as a strict hierarchy of authority. This philosophy is consistent with

Hierarchical control is most consistent with

Identify and briefly describe the four steps of the feedback control model.

CyberChasers Corporation sends a post-purchase questionnaire to all consumers who buy their products. They are interested in gathering data on product quality, customer service orientation, and customer satisfaction. This is an example of

List the four steps in the feedback control model.

Which of the following is a philosophy of organization-wide commitment to continuous improvement, focusing on teamwork, customer satisfaction, and lowering costs?

Tiffany recently discovered that the reject rate for her department has exceeded the standard for performance in this area. What should Tiffany do to exercise effective control?

Discuss open-book management and the balanced scorecard.

The ____ plans future investments in major assets to be depreciated over several years.

Innovative Management for Turbulent Times

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managerial Planning and Goal Setting

Strategy Formulation and Implementation

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources

Managing Diversity

Dynamics of Behavior in Organizations

Leadership

Motivating Employees

Managing Communication

Leading Teams

Managing the Value Chain, Information Technology, and E-Business

Managing Small Business Start-Ups

Filters

Exam 18: Managing Quality and Performance

A(n) ____________________ is defined as any organizational department or unit under the supervision of a single person who is responsible for its activity.

An expense budget lists forecasted and actual revenues of the organization.

What is the first step in the feedback control system?

Which of the following refers to the system of governing an organization so that the interests of corporate owners are protected?

Effective management control involves subjective judgment and employee discussions, as well as objective analysis of performance data.

____ is usually associated with bureaucratic control.

To reduce the organization's cycle time is to reduce the number of

A group of 6 to 12 volunteer employees who meet regularly to discuss and solve problems affecting their common work activities is known as a(n) ____________________.

Under hierarchical control, employees are actively engaged and committed to their work.

Open-book management ties employee rewards to the company's overall success.

The basic philosophy of control at Nutrients-For-You, Inc. is based on the policies found in the employee handbook, as well as a strict hierarchy of authority. This philosophy is consistent with

Hierarchical control is most consistent with

Identify and briefly describe the four steps of the feedback control model.

CyberChasers Corporation sends a post-purchase questionnaire to all consumers who buy their products. They are interested in gathering data on product quality, customer service orientation, and customer satisfaction. This is an example of

List the four steps in the feedback control model.

Which of the following is a philosophy of organization-wide commitment to continuous improvement, focusing on teamwork, customer satisfaction, and lowering costs?

Tiffany recently discovered that the reject rate for her department has exceeded the standard for performance in this area. What should Tiffany do to exercise effective control?

Discuss open-book management and the balanced scorecard.

The ____ plans future investments in major assets to be depreciated over several years.

Innovative Management for Turbulent Times

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managerial Planning and Goal Setting

Strategy Formulation and Implementation

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources

Managing Diversity

Dynamics of Behavior in Organizations

Leadership

Motivating Employees

Managing Communication

Leading Teams

Managing the Value Chain, Information Technology, and E-Business

Managing Small Business Start-Ups

Filters