Question 1

The liquidity ratio shows the company's ability to meet its current debt obligations and a measurement of the firm's margin of safety.

Accepted Answer

A) True 
 B)False

Question 2

The systematic process of regulating organizational activities to make them consistent with the expectations in plans, targets, and standards of performance refers to organizational control.

Accepted Answer

A) True 
 B)False

Question 3

____ is a contingency factor that can influence the success of a TQM program in a negative way.

Accepted Answer

A)  Continuous improvement is a way of life 
B)  TQM serves to enrich jobs and motivate employees 
C)  Problem-solving skills are improved for all employees 
D)  Participation and teamwork are used to tackle significant problems 
E)  Union leaders are left out of QC discussions 
A)  Continuous improvement is a way of life 
B)  TQM serves to enrich jobs and motivate employees 
C)  Problem-solving skills are improved for all employees 
D)  Participation and teamwork are used to tackle significant problems 
E)  Union leaders are left out of QC discussions

Question 4

____ is(are) the difference between assets and liabilities and is the company's net worth in stock and retained earnings.

Accepted Answer

A)  Assets 
B)  Current debt 
C)  Net profit 
D)  Owners' equity 
E)  Liabilities 
A)  Assets 
B)  Current debt 
C)  Net profit 
D)  Owners' equity 
E)  Liabilities

Question 5

Contingency factors that can influence the success of a TQM program in a positive way include all of the following EXCEPT:

Accepted Answer

A)  tasks make high skill demands on employees 
B)  TQM serves to enrich jobs and motivate employees 
C)  problem-solving skills are improved for all employees 
D)  participation and teamwork are used to tackle significant problems 
E)  managers wait for big, dramatic innovations 
A)  tasks make high skill demands on employees 
B)  TQM serves to enrich jobs and motivate employees 
C)  problem-solving skills are improved for all employees 
D)  participation and teamwork are used to tackle significant problems 
E)  managers wait for big, dramatic innovations

Question 6

Very high expectations from senior management and a desire to share authority by middle managers are two of the positive factors leading to success of TQM.

Accepted Answer

A) True 
 B)False

Question 7

____ indicators focus on production and operating statistics.

Accepted Answer

A)  Financial performance 
B)  Business process 
C)  Critical success 
D)  Potential for learning and growth 
E)  Performance measurement 
A)  Financial performance 
B)  Business process 
C)  Critical success 
D)  Potential for learning and growth 
E)  Performance measurement

Question 8

A group of 6 to 12 volunteer employees who meet regularly to discuss and solve problems affecting their common work activities is a

Accepted Answer

A)  feedforward control group. 
B)  work team. 
C)  quality circle. 
D)  committee. 
E)  problem team. 
A)  feedforward control group. 
B)  work team. 
C)  quality circle. 
D)  committee. 
E)  problem team.

Question 9

In most companies, managers rely exclusively on quantitative measures to measure actual performance.

Accepted Answer

A) True 
 B)False

Question 10

Scenario - Katrina Aldridge
The yearly auditing review of Pilgrim Industries is scheduled for next month. Katrina Aldridge is preparing for that audit and is also preparing her budget for the coming year.
-In planning and budgeting for the next 12 months, Katrina is participating in a budgeting process in which lower-level manager's budget their department's resource needs and pass them up to top management for approval. This budget process is an example of

Accepted Answer

A)  zero-based budgeting. 
B)  bottom-up budgeting. 
C)  top-down budgeting. 
D)  balance sheet budgeting 
E)  none of these. 
A)  zero-based budgeting. 
B)  bottom-up budgeting. 
C)  top-down budgeting. 
D)  balance sheet budgeting 
E)  none of these.

Question 11

Outsourcing is the continuous process of measuring products, services, and practices against the toughest competitors or the industry leaders.

Accepted Answer

A) True 
 B)False

Question 12

It is important to create a written Internet policy for an "acceptable use policy" for workplace Internet use.

Accepted Answer

A) True 
 B)False

Question 13

Management By Walking Around is often used to control the flow and pace of work or to monitor employees.

Accepted Answer

A) True 
 B)False

Question 14

A quality circle is a group of ____ volunteer employees.

Accepted Answer

A)  2 to 4 
B)  6 to 12 
C)  10 to 20 
D)  15 to 25 
E)  30 to 50 
A)  2 to 4 
B)  6 to 12 
C)  10 to 20 
D)  15 to 25 
E)  30 to 50

Question 15

Which of the following is the process of measuring your organizational process against the best in the industry?

Accepted Answer

A)  Outsourcing 
B)  Continuous improvement 
C)  Environmental analysis 
D)  Benchmarking 
E)  Competitive measurement 
A)  Outsourcing 
B)  Continuous improvement 
C)  Environmental analysis 
D)  Benchmarking 
E)  Competitive measurement

Question 16

Which of the following is the systematic process through which managers regulate organizational activities?

Accepted Answer

A)  Strategic planning 
B)  Organizational control 
C)  Organizational goal setting 
D)  Strategic regulation 
E)  Organizational leading 
A)  Strategic planning 
B)  Organizational control 
C)  Organizational goal setting 
D)  Strategic regulation 
E)  Organizational leading

Question 17

The implementation of total quality management involves the use of many techniques such as quality circles, benchmarking, Six Sigma principles, reduced cycle time, and continuous improvement.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following is a control system that measures performance in terms of after-tax profits minus the cost of capital invested in tangible assets?

Accepted Answer

A)  Open-book management 
B)  Economic value-added system 
C)  Activity-based costing 
D)  Inappropriate control system 
E)  None of these 
A)  Open-book management 
B)  Economic value-added system 
C)  Activity-based costing 
D)  Inappropriate control system 
E)  None of these

Question 19

An advantage of the bottom-up budgeting process is

Accepted Answer

A)  its emphasis on bureaucratic control. 
B)  lower managers are more involved. 
C)  top managers control the information flow. 
D)  top managers are often not committed to achieving budget targets. 
E)  all of these. 
A)  its emphasis on bureaucratic control. 
B)  lower managers are more involved. 
C)  top managers control the information flow. 
D)  top managers are often not committed to achieving budget targets. 
E)  all of these.

Question 20

The system of governing an organization so that the interests of corporate owners are protected refers to corporate governance.

Accepted Answer

A) True 
 B)False

The liquidity ratio shows the company's ability to meet its current debt obligations and a measurement of the firm's margin of safety.

The systematic process of regulating organizational activities to make them consistent with the expectations in plans, targets, and standards of performance refers to organizational control.

____ is a contingency factor that can influence the success of a TQM program in a negative way.

____ is(are) the difference between assets and liabilities and is the company's net worth in stock and retained earnings.

Contingency factors that can influence the success of a TQM program in a positive way include all of the following EXCEPT:

Very high expectations from senior management and a desire to share authority by middle managers are two of the positive factors leading to success of TQM.

____ indicators focus on production and operating statistics.

A group of 6 to 12 volunteer employees who meet regularly to discuss and solve problems affecting their common work activities is a

In most companies, managers rely exclusively on quantitative measures to measure actual performance.

Outsourcing is the continuous process of measuring products, services, and practices against the toughest competitors or the industry leaders.

It is important to create a written Internet policy for an "acceptable use policy" for workplace Internet use.

Management By Walking Around is often used to control the flow and pace of work or to monitor employees.

A quality circle is a group of ____ volunteer employees.

Which of the following is the process of measuring your organizational process against the best in the industry?

Which of the following is the systematic process through which managers regulate organizational activities?

The implementation of total quality management involves the use of many techniques such as quality circles, benchmarking, Six Sigma principles, reduced cycle time, and continuous improvement.

Which of the following is a control system that measures performance in terms of after-tax profits minus the cost of capital invested in tangible assets?

An advantage of the bottom-up budgeting process is

The system of governing an organization so that the interests of corporate owners are protected refers to corporate governance.

Innovative Management for Turbulent Times

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managerial Planning and Goal Setting

Strategy Formulation and Implementation

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources

Managing Diversity

Dynamics of Behavior in Organizations

Leadership

Motivating Employees

Managing Communication

Leading Teams

Managing the Value Chain, Information Technology, and E-Business

Managing Small Business Start-Ups

Filters

Exam 18: Managing Quality and Performance

The liquidity ratio shows the company's ability to meet its current debt obligations and a measurement of the firm's margin of safety.

The systematic process of regulating organizational activities to make them consistent with the expectations in plans, targets, and standards of performance refers to organizational control.

____ is a contingency factor that can influence the success of a TQM program in a negative way.

____ is(are) the difference between assets and liabilities and is the company's net worth in stock and retained earnings.

Contingency factors that can influence the success of a TQM program in a positive way include all of the following EXCEPT:

Very high expectations from senior management and a desire to share authority by middle managers are two of the positive factors leading to success of TQM.

____ indicators focus on production and operating statistics.

A group of 6 to 12 volunteer employees who meet regularly to discuss and solve problems affecting their common work activities is a

In most companies, managers rely exclusively on quantitative measures to measure actual performance.

Outsourcing is the continuous process of measuring products, services, and practices against the toughest competitors or the industry leaders.

It is important to create a written Internet policy for an "acceptable use policy" for workplace Internet use.

Management By Walking Around is often used to control the flow and pace of work or to monitor employees.

A quality circle is a group of ____ volunteer employees.

Which of the following is the process of measuring your organizational process against the best in the industry?

Which of the following is the systematic process through which managers regulate organizational activities?

The implementation of total quality management involves the use of many techniques such as quality circles, benchmarking, Six Sigma principles, reduced cycle time, and continuous improvement.

Which of the following is a control system that measures performance in terms of after-tax profits minus the cost of capital invested in tangible assets?

An advantage of the bottom-up budgeting process is

The system of governing an organization so that the interests of corporate owners are protected refers to corporate governance.

Innovative Management for Turbulent Times

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managerial Planning and Goal Setting

Strategy Formulation and Implementation

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources

Managing Diversity

Dynamics of Behavior in Organizations

Leadership

Motivating Employees

Managing Communication

Leading Teams

Managing the Value Chain, Information Technology, and E-Business

Managing Small Business Start-Ups

Filters