Question 1

Feedback control focuses on the quantity of an end product or service.

Accepted Answer

A) True 
 B)False

Question 2

Madison has been assigned to work on the development of a budget that plans future investments in major assets such as buildings and heavy machinery. Madison is working on a(n)

Accepted Answer

A)  cash budget. 
B)  capital budget. 
C)  revenue budget. 
D)  operating budget. 
E)  expense budget. 
A)  cash budget. 
B)  capital budget. 
C)  revenue budget. 
D)  operating budget. 
E)  expense budget.

Question 3

Which of these is a financial budget that estimates cash flows on a daily basis or weekly basis to ensure that the company can meet its obligations?

Accepted Answer

A)  Capital expenditure budget 
B)  Balance sheet budget 
C)  Cash budget 
D)  Revenue budget 
E)  Profit budget 
A)  Capital expenditure budget 
B)  Balance sheet budget 
C)  Cash budget 
D)  Revenue budget 
E)  Profit budget

Question 4

____ is(are) most beneficial when employees have challenging jobs.

Accepted Answer

A)  Six Sigma 
B)  Total Quality Management 
C)  Kaizen 
D)  Quality circles 
E)  Continuous improvement 
A)  Six Sigma 
B)  Total Quality Management 
C)  Kaizen 
D)  Quality circles 
E)  Continuous improvement

Question 5

One area in which many managers are implementing stronger controls is

Accepted Answer

A)  employee use of e-mail and Internet. 
B)  employee breaks. 
C)  office socialization. 
D)  employee conflict 
E)  promptness. 
A)  employee use of e-mail and Internet. 
B)  employee breaks. 
C)  office socialization. 
D)  employee conflict 
E)  promptness.

Question 6

Frequently calculated ratios typically pertain to activity, passivity, and profitability.

Accepted Answer

A) True 
 B)False

Question 7

Mistletoe Corporation has a detailed set of organizational goals and management information system that delivers timely and accurate information. Mistletoe still has control problems, however, because its managers refuse to act on the information they receive. Mistletoe's control process has flaws in which of the following areas?

Accepted Answer

A)  Its performance standards 
B)  Its management information systems 
C)  Its ability to take corrective action when necessary 
D)  Its measurement systems 
E)  None of these 
A)  Its performance standards 
B)  Its management information systems 
C)  Its ability to take corrective action when necessary 
D)  Its measurement systems 
E)  None of these

Question 8

____ refers to the steps taken to complete a company process.

Accepted Answer

A)  Continuous improvement 
B)  Cycle time 
C)  Quality circles 
D)  Six sigma 
E)  Benchmarking 
A)  Continuous improvement 
B)  Cycle time 
C)  Quality circles 
D)  Six sigma 
E)  Benchmarking

Question 9

A control system that identifies the various activities needed to provide a product and determines the cost of those activities is called a(n) ____________________.

Accepted Answer

activity-b

Question 10

____________________ focuses on whether performance meets established standards.

Accepted Answer

The answer of ____________________ focuses on whether performance meets established...

Question 11

Which of the following refers to funding activities with borrowed money?

Accepted Answer

A)  ROA 
B)  Leverage 
C)  Liquidity 
D)  Profitability 
E)  Activity 
A)  ROA 
B)  Leverage 
C)  Liquidity 
D)  Profitability 
E)  Activity

Question 12

Discuss the evolution of the balanced scorecard from a system that places equal emphasis on performance management categories to one that emphasizes cause and effect.

Accepted Answer

This process is illustrated in Exhibit 1

Feedback control focuses on the quantity of an end product or service.

Madison has been assigned to work on the development of a budget that plans future investments in major assets such as buildings and heavy machinery. Madison is working on a(n)

Which of these is a financial budget that estimates cash flows on a daily basis or weekly basis to ensure that the company can meet its obligations?

____ is(are) most beneficial when employees have challenging jobs.

One area in which many managers are implementing stronger controls is

Frequently calculated ratios typically pertain to activity, passivity, and profitability.

____ refers to the steps taken to complete a company process.

A control system that identifies the various activities needed to provide a product and determines the cost of those activities is called a(n) ____________________.

____________________ focuses on whether performance meets established standards.

Which of the following refers to funding activities with borrowed money?

Discuss the evolution of the balanced scorecard from a system that places equal emphasis on performance management categories to one that emphasizes cause and effect.

Innovative Management for Turbulent Times

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managerial Planning and Goal Setting

Strategy Formulation and Implementation

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources

Managing Diversity

Dynamics of Behavior in Organizations

Leadership

Motivating Employees

Managing Communication

Leading Teams

Managing the Value Chain, Information Technology, and E-Business

Managing Small Business Start-Ups

Filters

Exam 18: Managing Quality and Performance

Feedback control focuses on the quantity of an end product or service.

Madison has been assigned to work on the development of a budget that plans future investments in major assets such as buildings and heavy machinery. Madison is working on a(n)

Which of these is a financial budget that estimates cash flows on a daily basis or weekly basis to ensure that the company can meet its obligations?

____ is(are) most beneficial when employees have challenging jobs.

One area in which many managers are implementing stronger controls is

Frequently calculated ratios typically pertain to activity, passivity, and profitability.

____ refers to the steps taken to complete a company process.

A control system that identifies the various activities needed to provide a product and determines the cost of those activities is called a(n) ____________________.

____________________ focuses on whether performance meets established standards.

Which of the following refers to funding activities with borrowed money?

Discuss the evolution of the balanced scorecard from a system that places equal emphasis on performance management categories to one that emphasizes cause and effect.

Innovative Management for Turbulent Times

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managerial Planning and Goal Setting

Strategy Formulation and Implementation

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources

Managing Diversity

Dynamics of Behavior in Organizations

Leadership

Motivating Employees

Managing Communication

Leading Teams

Managing the Value Chain, Information Technology, and E-Business

Managing Small Business Start-Ups

Filters