Question 1

Six Sigma is most beneficial when employees have challenging jobs.

Accepted Answer

A) True 
 B)False

Question 2

A(n) ____________________ ratio measures internal performance with respect to key activities defined by management.

Accepted Answer

The answer of A(n) ____________________ ratio measures internal performance with...

Question 3

Total quality management is most consistent with

Accepted Answer

A)  bureaucratic control. 
B)  systematic control. 
C)  decentralized control. 
D)  feedforward control. 
E)  centralized control. 
A)  bureaucratic control. 
B)  systematic control. 
C)  decentralized control. 
D)  feedforward control. 
E)  centralized control.

Question 4

The ____ ratio refers to the ability of the organization to meet its current debt obligation.

Accepted Answer

A)  activity 
B)  liquidity 
C)  profitability 
D)  conversion 
E)  growth 
A)  activity 
B)  liquidity 
C)  profitability 
D)  conversion 
E)  growth

Question 5

The feedback control model is a comprehensive management control system that balances traditional financial measures with measures of customer service, internal business processes, and the organization's capacity for learning and growth.

Accepted Answer

A) True 
 B)False

Question 6

Compare hierarchical control with decentralized control.

Accepted Answer

Bureaucratic control uses rules, policie

Question 7

A(n) ____________________ ratio indicates an organization's ability to meet its current debt obligations.

Accepted Answer

The answer of A(n) ____________________ ratio indicates an organization's ability...

Question 8

Which of the following includes anticipated and actual expenses for a responsibility center?

Accepted Answer

A)  revenue budget 
B)  cash budget 
C)  capital budget 
D)  expense budget 
E)  operating budget 
A)  revenue budget 
B)  cash budget 
C)  capital budget 
D)  expense budget 
E)  operating budget

Question 9

A process in which lower level managers anticipate their department's resource needs and pass them to top management for approval is called top-down budgeting.

Accepted Answer

A) True 
 B)False

Question 10

The firm's financial performance for a given time period is shown on the ____________________.

Accepted Answer

The answer of The firm's financial performance for a given...

Question 11

Identify and briefly describe each of the common financial ratios addressed in your text.

Accepted Answer

The major categories addressed

Question 12

The percentage representing what a company earned from its assets is called ____________________.

Accepted Answer

return on

Question 13

The ____ is purchase orders divided by customer inquiries.

Accepted Answer

A)  current ratio 
B)  inventory turnover ratio 
C)  conversion ratio 
D)  profit margin on sales 
E)  none of these 
A)  current ratio 
B)  inventory turnover ratio 
C)  conversion ratio 
D)  profit margin on sales 
E)  none of these

Question 14

____ provide the basic information used for financial control of an organization.

Accepted Answer

A)  Owners equity 
B)  Income statements 
C)  Financial position 
D)  Mission Statements 
E)  100-K's 
A)  Owners equity 
B)  Income statements 
C)  Financial position 
D)  Mission Statements 
E)  100-K's

Question 15

Heather belongs to an informal group at work that meets twice a month to discuss common issues and problems in the workplace. Recently, this group has been focusing on ways to improve safety in the workplace. This group is an example of

Accepted Answer

A)  a safety group. 
B)  a quality circle. 
C)  an ad-hoc committee. 
D)  a problem team. 
E)  none of these. 
A)  a safety group. 
B)  a quality circle. 
C)  an ad-hoc committee. 
D)  a problem team. 
E)  none of these.

Question 16

A group of six to twelve volunteer employees who meet regularly to discuss and solve problems affecting their common work activities refers to a quality team.

Accepted Answer

A) True 
 B)False

Question 17

Pauline is an area manager at Ironman Gym. She anticipates her area's needs and formulates a proposed budget every quarter. She then sends this proposal to her manager. This is an example of

Accepted Answer

A)  top-down budgeting. 
B)  strategic budgeting. 
C)  revenue budgeting. 
D)  bottom-up budgeting. 
E)  none of these. 
A)  top-down budgeting. 
B)  strategic budgeting. 
C)  revenue budgeting. 
D)  bottom-up budgeting. 
E)  none of these.

Question 18

Customer service, external business processes, financial performances, and the organization's capacity for learning and growth are the four major perspectives of the balanced scorecard.

Accepted Answer

A) True 
 B)False

Question 19

Zachary, a manager at ExecuComp, receives quarterly reports, which tracks his department's production statistics. However, these reports lack key information regarding reject rates. Which of the following components of the control model need improvement?

Accepted Answer

A)  Measuring actual performance 
B)  The planning and setting of performance standards 
C)  SWOT analysis 
D)  The ability to take corrective action when necessary 
E)  All of these 
A)  Measuring actual performance 
B)  The planning and setting of performance standards 
C)  SWOT analysis 
D)  The ability to take corrective action when necessary 
E)  All of these

Question 20

All of the following are major perspectives of the Balanced Scorecard EXCEPT:

Accepted Answer

A)  Competitors 
B)  Customers 
C)  Learning and growth 
D)  Financial 
E)  Internal business processes 
A)  Competitors 
B)  Customers 
C)  Learning and growth 
D)  Financial 
E)  Internal business processes

Six Sigma is most beneficial when employees have challenging jobs.

A(n) ____________________ ratio measures internal performance with respect to key activities defined by management.

Total quality management is most consistent with

The ____ ratio refers to the ability of the organization to meet its current debt obligation.

The feedback control model is a comprehensive management control system that balances traditional financial measures with measures of customer service, internal business processes, and the organization's capacity for learning and growth.

Compare hierarchical control with decentralized control.

A(n) ____________________ ratio indicates an organization's ability to meet its current debt obligations.

Which of the following includes anticipated and actual expenses for a responsibility center?

A process in which lower level managers anticipate their department's resource needs and pass them to top management for approval is called top-down budgeting.

The firm's financial performance for a given time period is shown on the ____________________.

Identify and briefly describe each of the common financial ratios addressed in your text.

The percentage representing what a company earned from its assets is called ____________________.

The ____ is purchase orders divided by customer inquiries.

____ provide the basic information used for financial control of an organization.

Heather belongs to an informal group at work that meets twice a month to discuss common issues and problems in the workplace. Recently, this group has been focusing on ways to improve safety in the workplace. This group is an example of

A group of six to twelve volunteer employees who meet regularly to discuss and solve problems affecting their common work activities refers to a quality team.

Pauline is an area manager at Ironman Gym. She anticipates her area's needs and formulates a proposed budget every quarter. She then sends this proposal to her manager. This is an example of

Customer service, external business processes, financial performances, and the organization's capacity for learning and growth are the four major perspectives of the balanced scorecard.

Zachary, a manager at ExecuComp, receives quarterly reports, which tracks his department's production statistics. However, these reports lack key information regarding reject rates. Which of the following components of the control model need improvement?

All of the following are major perspectives of the Balanced Scorecard EXCEPT:

Innovative Management for Turbulent Times

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managerial Planning and Goal Setting

Strategy Formulation and Implementation

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources

Managing Diversity

Dynamics of Behavior in Organizations

Leadership

Motivating Employees

Managing Communication

Leading Teams

Managing the Value Chain, Information Technology, and E-Business

Managing Small Business Start-Ups

Filters

Exam 18: Managing Quality and Performance

Six Sigma is most beneficial when employees have challenging jobs.

A(n) ____________________ ratio measures internal performance with respect to key activities defined by management.

Total quality management is most consistent with

The ____ ratio refers to the ability of the organization to meet its current debt obligation.

The feedback control model is a comprehensive management control system that balances traditional financial measures with measures of customer service, internal business processes, and the organization's capacity for learning and growth.

Compare hierarchical control with decentralized control.

A(n) ____________________ ratio indicates an organization's ability to meet its current debt obligations.

Which of the following includes anticipated and actual expenses for a responsibility center?

A process in which lower level managers anticipate their department's resource needs and pass them to top management for approval is called top-down budgeting.

The firm's financial performance for a given time period is shown on the ____________________.

Identify and briefly describe each of the common financial ratios addressed in your text.

The percentage representing what a company earned from its assets is called ____________________.

The ____ is purchase orders divided by customer inquiries.

____ provide the basic information used for financial control of an organization.

Heather belongs to an informal group at work that meets twice a month to discuss common issues and problems in the workplace. Recently, this group has been focusing on ways to improve safety in the workplace. This group is an example of

A group of six to twelve volunteer employees who meet regularly to discuss and solve problems affecting their common work activities refers to a quality team.

Pauline is an area manager at Ironman Gym. She anticipates her area's needs and formulates a proposed budget every quarter. She then sends this proposal to her manager. This is an example of

Customer service, external business processes, financial performances, and the organization's capacity for learning and growth are the four major perspectives of the balanced scorecard.

Zachary, a manager at ExecuComp, receives quarterly reports, which tracks his department's production statistics. However, these reports lack key information regarding reject rates. Which of the following components of the control model need improvement?

All of the following are major perspectives of the Balanced Scorecard EXCEPT:

Innovative Management for Turbulent Times

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managerial Planning and Goal Setting

Strategy Formulation and Implementation

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources

Managing Diversity

Dynamics of Behavior in Organizations

Leadership

Motivating Employees

Managing Communication

Leading Teams

Managing the Value Chain, Information Technology, and E-Business

Managing Small Business Start-Ups

Filters