Question 1

Touching behaviour ________________

Accepted Answer

A) is the least important form of nonverbal communication. 
B) is the great equalizer,putting people of different status on the same footing. 
C) should be completely avoided in all business situations. 
D) is governed by relatively strict customs that establish who can touch whom and when. 
A) is the least important form of nonverbal communication. 
B) is the great equalizer,putting people of different status on the same footing. 
C) should be completely avoided in all business situations. 
D) is governed by relatively strict customs that establish who can touch whom and when.

Question 2

Proper introductions are an important part of business etiquette.Describe the introduction you would use in each of the following cases:
1.Introducing yourself to a stranger Introducing someone younger to someone older Introducing a junior executive to a senior executive Introducing a fellow executive to a client or customer

Accepted Answer

1.When you are introducing yourself to a

Question 3

Some group members have a(n)hidden agenda : private motives that affect the group's interaction.

Accepted Answer

The answer of Some group members have a(n)hidden agenda :...

Question 4

Most groupware systems have built-in intelligence to control which team members can read,edit,and save specific files.

Accepted Answer

A) True 
 B)False

Question 5

Companies today are looking for people who can work alone,since the trend in business is for most employees to function independently.

Accepted Answer

A) True 
 B)False

Question 6

There is no such thing as an unproductive meeting.

Accepted Answer

A) True 
 B)False

Question 7

When questioned about material they have just listened to,most people are likely to ______________

Accepted Answer

A) remember nearly all of the content correctly. 
B) get the facts mixed up. 
C) remember almost nothing. 
D) fake an answer. 
A) remember nearly all of the content correctly. 
B) get the facts mixed up. 
C) remember almost nothing. 
D) fake an answer.

Question 8

Nonverbal differs from verbal communication in that it _____________________

Accepted Answer

A) rarely occurs spontaneously. 
B) lacks intent. 
C) often reveals information without your consent. 
D) doesn't provide a message. 
A) rarely occurs spontaneously. 
B) lacks intent. 
C) often reveals information without your consent. 
D) doesn't provide a message.

Question 9

A manager might be comfortable using hugs to express support or congratulations,but his or her subordinates might interpret those hugs as either a show of dominance or sexual interest.

Accepted Answer

A) True 
 B)False

Question 10

Group members who try to help people work well together are able to fill a ______________

Accepted Answer

A) team-maintenance role. 
B) task-facilitating role. 
C) self-oriented role. 
D) coordinating role. 
A) team-maintenance role. 
B) task-facilitating role. 
C) self-oriented role. 
D) coordinating role.

Question 11

Group members who are motivated mainly to fulfill personal needs play a ______________

Accepted Answer

A) team-maintenance role. 
B) task-facilitating role. 
C) self-oriented role. 
D) coordinating role. 
A) team-maintenance role. 
B) task-facilitating role. 
C) self-oriented role. 
D) coordinating role.

Question 12

Teams usually achieve greater performance levels than what would have been accomplished by the members working independently.

Accepted Answer

A) True 
 B)False

Question 13

Listening is one of the most important skills in the workplace.

Accepted Answer

A) True 
 B)False

Question 14

List and briefly explain three roles nonverbal communication plays in communication.

Accepted Answer

The first role of nonverbal communicatio

Question 15

When planning a meeting,the person holding the meeting prepares a(n)agenda of items to discuss.

Accepted Answer

The answer of When planning a meeting,the person holding the...

Question 16

The goal of empathic listening is to solve the speaker's problem.

Accepted Answer

A) True 
 B)False

Question 17

When conducting a meeting,__________________________

Accepted Answer

A) if some people are too quiet,leave them alone;they probably have nothing to contribute. 
B) if some people dominate the conversation,let them do so,since they are probably the most knowledgeable attendees. 
C) try to simply act as an observer,and let the meeting "run itself." 
D) be sure to follow the agenda. 
A) if some people are too quiet,leave them alone;they probably have nothing to contribute. 
B) if some people dominate the conversation,let them do so,since they are probably the most knowledgeable attendees. 
C) try to simply act as an observer,and let the meeting "run itself." 
D) be sure to follow the agenda.

Question 18

Discuss four strategies to use when planning an effective meeting.

Accepted Answer

The first task is to decide whether the

Question 19

In collaborative writing,it is a good idea to _________________

Accepted Answer

A) make sure tools and techniques are ready and compatible across the team. 
B) begin by letting all members "do their own thing" and then seeing what they all produce. 
C) let all members use their own preferred software. 
D) make the team as big as possible so that every possible area of expertise will be covered. 
A) make sure tools and techniques are ready and compatible across the team. 
B) begin by letting all members "do their own thing" and then seeing what they all produce. 
C) let all members use their own preferred software. 
D) make the team as big as possible so that every possible area of expertise will be covered.

Question 20

Group dynamics are the interactions and processes that take place in a meeting.

Accepted Answer

The answer of Group dynamics are the interactions and processes...

Touching behaviour ________________

Some group members have a(n)hidden agenda : private motives that affect the group's interaction.

Most groupware systems have built-in intelligence to control which team members can read,edit,and save specific files.

Companies today are looking for people who can work alone,since the trend in business is for most employees to function independently.

There is no such thing as an unproductive meeting.

When questioned about material they have just listened to,most people are likely to ______________

Nonverbal differs from verbal communication in that it _____________________

A manager might be comfortable using hugs to express support or congratulations,but his or her subordinates might interpret those hugs as either a show of dominance or sexual interest.

Group members who try to help people work well together are able to fill a ______________

Group members who are motivated mainly to fulfill personal needs play a ______________

Teams usually achieve greater performance levels than what would have been accomplished by the members working independently.

Listening is one of the most important skills in the workplace.

List and briefly explain three roles nonverbal communication plays in communication.

When planning a meeting,the person holding the meeting prepares a(n)agenda of items to discuss.

The goal of empathic listening is to solve the speaker's problem.

When conducting a meeting,__________________________

Discuss four strategies to use when planning an effective meeting.

In collaborative writing,it is a good idea to _________________

Group dynamics are the interactions and processes that take place in a meeting.

Achieving Success Through Effective Business Communication

Communicating Interculturally

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Designing and Delivering Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters

Exam 2: Communicating in Teams and Mastering Listening and Nonverbal Communication Skills

Touching behaviour ________________

Some group members have a(n)hidden agenda : private motives that affect the group's interaction.

Most groupware systems have built-in intelligence to control which team members can read,edit,and save specific files.

Companies today are looking for people who can work alone,since the trend in business is for most employees to function independently.

There is no such thing as an unproductive meeting.

When questioned about material they have just listened to,most people are likely to ______________

Nonverbal differs from verbal communication in that it _____________________

A manager might be comfortable using hugs to express support or congratulations,but his or her subordinates might interpret those hugs as either a show of dominance or sexual interest.

Group members who try to help people work well together are able to fill a ______________

Group members who are motivated mainly to fulfill personal needs play a ______________

Teams usually achieve greater performance levels than what would have been accomplished by the members working independently.

Listening is one of the most important skills in the workplace.

List and briefly explain three roles nonverbal communication plays in communication.

When planning a meeting,the person holding the meeting prepares a(n)agenda of items to discuss.

The goal of empathic listening is to solve the speaker's problem.

When conducting a meeting,__________________________

Discuss four strategies to use when planning an effective meeting.

In collaborative writing,it is a good idea to _________________

Group dynamics are the interactions and processes that take place in a meeting.

Achieving Success Through Effective Business Communication

Communicating Interculturally

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Designing and Delivering Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters