Question 1

Free riders are group members who don't contribute their fair share to the team's activities.

Accepted Answer

A) True 
 B)False

Question 2

Conflict between persons or groups in an organization is destructive and must be avoided at all costs.

Accepted Answer

A) True 
 B)False

Question 3

Making eye contact with someone over the speaker's shoulder can interrupt a speaker and hinder listening for everyone.

Accepted Answer

A) True 
 B)False

Question 4

Good listeners specialize in one of the three types of listening and apply it to nearly all situations.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following is NOT a characteristic of effective teams?

Accepted Answer

A) A clear sense of purpose 
B) Open and honest communication 
C) Decision making done primarily by the team leaders 
D) Encouragement of original thinking 
A) A clear sense of purpose 
B) Open and honest communication 
C) Decision making done primarily by the team leaders 
D) Encouragement of original thinking

Question 6

List at least three strategies for keeping one's mind from wandering while listening to a speaker.

Accepted Answer

Although we can think faster than we (an

Question 7

Instant messaging and teleconferencing are ________________

Accepted Answer

A) the most complex forms of virtual meetings. 
B) are not classified as virtual meetings. 
C) the simplest forms of virtual meetings. 
D) are not used in business correspondence. 
A) the most complex forms of virtual meetings. 
B) are not classified as virtual meetings. 
C) the simplest forms of virtual meetings. 
D) are not used in business correspondence.

Question 8

One of the characteristics of effective teams is that one leader tends to take charge and make all the major decisions.

Accepted Answer

A) True 
 B)False

Question 9

Until roles and status have stabilized on a team,it may have trouble accomplishing its goals.

Accepted Answer

A) True 
 B)False

Question 10

In participative management _____________

Accepted Answer

A) employees are involved in the company's decision making. 
B) all top-level managers participate in profit sharing. 
C) teams are discouraged in favour of individual achievement. 
D) an authoritarian management model is used. 
A) employees are involved in the company's decision making. 
B) all top-level managers participate in profit sharing. 
C) teams are discouraged in favour of individual achievement. 
D) an authoritarian management model is used.

Question 11

If you are listening mainly to understand the speaker's needs and wants,you are engaging in ______________

Accepted Answer

A) content listening. 
B) critical listening. 
C) empathic or active listening. 
D) sustained listening. 
A) content listening. 
B) critical listening. 
C) empathic or active listening. 
D) sustained listening.

Question 12

Most people are unable to process information as quickly as a speaker talks,so they get behind in comprehending what the speaker is saying.

Accepted Answer

A) True 
 B)False

Question 13

Free riders are team members who freely give their opinions and ideas to the group.

Accepted Answer

A) True 
 B)False

Question 14

The first task when preparing for a meeting is to clarify your purpose.

Accepted Answer

A) True 
 B)False

Question 15

In the evaluating stage of listening,you apply critical thinking skills and separate fact from opinion.

Accepted Answer

The answer of In the evaluating stage of listening,you apply...

Question 16

Teams need to learn how to resolve conflict over differences in ideas,power struggles,or basic differences in personalities.

Accepted Answer

The answer of Teams need to learn how to resolve...

Question 17

To improve meeting productivity,______________

Accepted Answer

A) communicate. 
B) wait for everyone to arrive even if it means starting the meeting 10 minutes late. 
C) work out an agenda that will achieve your objectives. 
D) smile,laugh,enjoy yourself. 
A) communicate. 
B) wait for everyone to arrive even if it means starting the meeting 10 minutes late. 
C) work out an agenda that will achieve your objectives. 
D) smile,laugh,enjoy yourself.

Question 18

You are engaging in selective listening when you tune out a speaker until you hear a word or phrase that gets your attention once more.

Accepted Answer

The answer of You are engaging in selective listening when...

Question 19

A hidden agenda refers to _____________

Accepted Answer

A) a meeting agenda that is not revealed to others outside the meeting group. 
B) individuals' private motives that affect a group's interaction. 
C) an agenda that members must look for before they can attend a meeting. 
D) an approach to group dynamics that helps facilitate group functioning. 
A) a meeting agenda that is not revealed to others outside the meeting group. 
B) individuals' private motives that affect a group's interaction. 
C) an agenda that members must look for before they can attend a meeting. 
D) an approach to group dynamics that helps facilitate group functioning.

Question 20

Group loyalty can lead members into groupthink ,a willingness to set aside personal opinions and to go along with everyone else,even if everyone else is wrong.

Accepted Answer

The answer of Group loyalty can lead members into groupthink...

Free riders are group members who don't contribute their fair share to the team's activities.

Conflict between persons or groups in an organization is destructive and must be avoided at all costs.

Making eye contact with someone over the speaker's shoulder can interrupt a speaker and hinder listening for everyone.

Good listeners specialize in one of the three types of listening and apply it to nearly all situations.

Which of the following is NOT a characteristic of effective teams?

List at least three strategies for keeping one's mind from wandering while listening to a speaker.

Instant messaging and teleconferencing are ________________

One of the characteristics of effective teams is that one leader tends to take charge and make all the major decisions.

Until roles and status have stabilized on a team,it may have trouble accomplishing its goals.

In participative management _____________

If you are listening mainly to understand the speaker's needs and wants,you are engaging in ______________

Most people are unable to process information as quickly as a speaker talks,so they get behind in comprehending what the speaker is saying.

Free riders are team members who freely give their opinions and ideas to the group.

The first task when preparing for a meeting is to clarify your purpose.

In the evaluating stage of listening,you apply critical thinking skills and separate fact from opinion.

Teams need to learn how to resolve conflict over differences in ideas,power struggles,or basic differences in personalities.

To improve meeting productivity,______________

You are engaging in selective listening when you tune out a speaker until you hear a word or phrase that gets your attention once more.

A hidden agenda refers to _____________

Group loyalty can lead members into groupthink ,a willingness to set aside personal opinions and to go along with everyone else,even if everyone else is wrong.

Achieving Success Through Effective Business Communication

Communicating Interculturally

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Designing and Delivering Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

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Exam 2: Communicating in Teams and Mastering Listening and Nonverbal Communication Skills

Free riders are group members who don't contribute their fair share to the team's activities.

Conflict between persons or groups in an organization is destructive and must be avoided at all costs.

Making eye contact with someone over the speaker's shoulder can interrupt a speaker and hinder listening for everyone.

Good listeners specialize in one of the three types of listening and apply it to nearly all situations.

Which of the following is NOT a characteristic of effective teams?

List at least three strategies for keeping one's mind from wandering while listening to a speaker.

Instant messaging and teleconferencing are ________________

One of the characteristics of effective teams is that one leader tends to take charge and make all the major decisions.

Until roles and status have stabilized on a team,it may have trouble accomplishing its goals.

In participative management _____________

If you are listening mainly to understand the speaker's needs and wants,you are engaging in ______________

Most people are unable to process information as quickly as a speaker talks,so they get behind in comprehending what the speaker is saying.

Free riders are team members who freely give their opinions and ideas to the group.

The first task when preparing for a meeting is to clarify your purpose.

In the evaluating stage of listening,you apply critical thinking skills and separate fact from opinion.

Teams need to learn how to resolve conflict over differences in ideas,power struggles,or basic differences in personalities.

To improve meeting productivity,______________

You are engaging in selective listening when you tune out a speaker until you hear a word or phrase that gets your attention once more.

A hidden agenda refers to _____________

Group loyalty can lead members into groupthink ,a willingness to set aside personal opinions and to go along with everyone else,even if everyone else is wrong.

Achieving Success Through Effective Business Communication

Communicating Interculturally

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Designing and Delivering Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters