Exam 2: Communicating in Teams and Mastering Listening and Nonverbal Communication Skills

Successful collaboration requires a number of steps,from selecting the right partners and agreeing on project goals to ___________________________

Committees are short-lived groups formed to solve a short-term problem.

Convincing someone of your viewpoint depends as much on the other person's frame of mind as it does on your arguments.

Most people need to improve their listening skills.

Successful teams can improve productivity,creativity,employee involvement,and job security.

Etiquette is proper behaviour in a given situation.

To facilitate global collaboration,many teams now take advantage of vacant office spaces.

Describe three types of listening: critical listening,content listening,and empathic listening.

In an informational meeting,______________

If you are engaging in critical listening,your goal is to ______________

Describe the primary difference between a committee and a task force.

As the leader of a new task force,you notice that one of your team members remains silent during meetings.What should you do?

A(n)team is a unit of two or more people who work together to achieve a goal.

In the phenomenon of groupthink,the team may arrive at poor-quality decisions and even act unethically.

The goal of empathic listening is to understand the speaker's feelings.

Discuss two advantages as well as two disadvantages of online meetings compared to face-to-face meetings.

When making a decision,groups usually go through five phases: orientation,conflict,brainstorm,emergence,and reinforcement.

The one aspect of nonverbal communication that you have little or no control over is your physical attractiveness.

If a person says one thing but sends a conflicting message nonverbally,_____________

A lack of trust is cited as the most common reason for the failure of teams.