Question 1

Probability theory,decision trees,and computer software are tools for analyzing alternatives for decision making.

Accepted Answer

A) True 
 B)False

Question 2

A supervisor can benefit from his or her entire group's creativity by:

Accepted Answer

A)  implementing a groupthink philosophy. 
B)  establishing a work climate that encourages innovative thinking. 
C)  using bounded rationality. 
D)  reaching a consensus without critically testing, analyzing, or evaluating ideas. 
A)  implementing a groupthink philosophy. 
B)  establishing a work climate that encourages innovative thinking. 
C)  using bounded rationality. 
D)  reaching a consensus without critically testing, analyzing, or evaluating ideas.

Question 3

Creative thinking is not always a conscious process.

Accepted Answer

A) True 
 B)False

Question 4

Jeremy is the newly hired supervisor of a cement manufacturing plant.He constantly requests meetings with his manager to discuss all his decisions before making them.Jeremy also requests constant feedback,which annoys his manager.Jeremy has fallen for the decision-making trap of:

Accepted Answer

A)  promising too much. 
B)  responding inappropriately to failure. 
C)  treating every decision like a crisis. 
D)  assuming only one choice is right. 
A)  promising too much. 
B)  responding inappropriately to failure. 
C)  treating every decision like a crisis. 
D)  assuming only one choice is right.

Question 5

A fundamental way to become more creative is to:

Accepted Answer

A)  be open to one's own ideas. 
B)  think of as few alternatives as one can. 
C)  evaluate alternatives at the same time as one thinks of them. 
D)  reject immediately any ideas that one does not like. 
A)  be open to one's own ideas. 
B)  think of as few alternatives as one can. 
C)  evaluate alternatives at the same time as one thinks of them. 
D)  reject immediately any ideas that one does not like.

Question 6

Which of the following is a disadvantage of group decision making?

Accepted Answer

A)  Group decision-making processes always look at problems from a narrow perspective. 
B)  Group decision-making processes always result in lesser generation of quality ideas. 
C)  People who come up with a solution are more likely to support the implementation of the solution only when their contributions are rewarded. 
D)  There is a cost to the organization when employees spend their time in meetings instead of producing or selling. 
A)  Group decision-making processes always look at problems from a narrow perspective. 
B)  Group decision-making processes always result in lesser generation of quality ideas. 
C)  People who come up with a solution are more likely to support the implementation of the solution only when their contributions are rewarded. 
D)  There is a cost to the organization when employees spend their time in meetings instead of producing or selling.

Question 7

The ability to bring about something imaginative or new is known as:

Accepted Answer

A)  brainstorming. 
B)  creativity. 
C)  participation. 
D)  groupthink. 
A)  brainstorming. 
B)  creativity. 
C)  participation. 
D)  groupthink.

Question 8

A supervisor can develop employees' idea-generating skills by:

Accepted Answer

A)  criticizing anyone who plays the role of devil's advocate. 
B)  asking employees to contribute ideas only if they are good. 
C)  designating a mindguard who generates all the ideas. 
D)  making idea generation something the group practices regularly. 
A)  criticizing anyone who plays the role of devil's advocate. 
B)  asking employees to contribute ideas only if they are good. 
C)  designating a mindguard who generates all the ideas. 
D)  making idea generation something the group practices regularly.

Question 9

In the rational model of decision making,which of the following is the next step after gathering and organizing facts?

Accepted Answer

A)  Identifying the problem 
B)  Identifying alternative solutions 
C)  Getting feedback and taking corrective action 
D)  Evaluating alternatives 
A)  Identifying the problem 
B)  Identifying alternative solutions 
C)  Getting feedback and taking corrective action 
D)  Evaluating alternatives

Question 10

Select any three of the five guidelines to decision making and describe them.

Accepted Answer

Guidelines to decision making include: c

Question 11

Access and IBM DB2 are examples of:

Accepted Answer

A)  guidelines for decision making. 
B)  frameworks for assessing employees' strengths. 
C)  tools used in probability theory. 
D)  database management programs. 
A)  guidelines for decision making. 
B)  frameworks for assessing employees' strengths. 
C)  tools used in probability theory. 
D)  database management programs.

Question 12

In the rational model of decision making,the selection and implementation of the best alternative:

Accepted Answer

A)  requires formal criteria for making decisions. 
B)  should be as subjective as possible. 
C)  can only be done with the help of a decision tree. 
D)  can only be done after getting feedback. 
A)  requires formal criteria for making decisions. 
B)  should be as subjective as possible. 
C)  can only be done with the help of a decision tree. 
D)  can only be done after getting feedback.

Question 13

A supervisor should always avoid human compromises in making decisions.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following is a disadvantage of using brainstorming to generate ideas in a group?

Accepted Answer

A)  Hearing one or two ideas may send the group down the wrong track. 
B)  Brainstorming inevitably leads to groupthink. 
C)  An illusion of invulnerability is created during brainstorming sessions. 
D)  Brainstorming diminishes the role of the supervisor in groups. 
A)  Hearing one or two ideas may send the group down the wrong track. 
B)  Brainstorming inevitably leads to groupthink. 
C)  An illusion of invulnerability is created during brainstorming sessions. 
D)  Brainstorming diminishes the role of the supervisor in groups.

Question 15

Often supervisors and employees have difficulty being creative because they are afraid their ideas will fail.A supervisor can overcome this barrier by:

Accepted Answer

A)  asking employees to take the focus away from customer satisfaction. 
B)  using bounded rationality. 
C)  accepting that employee failures will occur. 
D)  using groupthink. 
A)  asking employees to take the focus away from customer satisfaction. 
B)  using bounded rationality. 
C)  accepting that employee failures will occur. 
D)  using groupthink.

Question 16

Phil,the manager of a grocery store,orders truckloads of pumpkins as he believes that there will be a huge demand for it,based on the sales of the previous month.He doesn't know that the demand had been due to the State Pumpkin Week held last month.This is an example of the human compromise known as:

Accepted Answer

A)  subjective rationality. 
B)  personal perspective. 
C)  stereotyping. 
D)  simplicity. 
A)  subjective rationality. 
B)  personal perspective. 
C)  stereotyping. 
D)  simplicity.

Question 17

Which of the following is a true statement about the recency syndrome?

Accepted Answer

A)  It is the measure of an individual's ability to think creatively when faced with a high-pressure deadline. 
B)  It is the cause of groupthink. 
C)  It is the tendency to more easily remember events that have occurred in the near past. 
D)  It is the tendency to choose the simplest possible solution to a problem. 
A)  It is the measure of an individual's ability to think creatively when faced with a high-pressure deadline. 
B)  It is the cause of groupthink. 
C)  It is the tendency to more easily remember events that have occurred in the near past. 
D)  It is the tendency to choose the simplest possible solution to a problem.

Question 18

Steven works 90 hours a week at his job as the manager of a paper manufacturing company.He often feels stressed while at work.He assumes that his strained relationship with his girlfriend is the reason for his stress,so he decides to break up with her.According to the rational model of decision making,Steven has:

Accepted Answer

A)  accurately identified the source of his problem. 
B)  applied bounded rationality to evaluate his alternatives. 
C)  made the mistake of choosing and implementing the best alternative without getting feedback first. 
D)  not identified alternative solutions. 
A)  accurately identified the source of his problem. 
B)  applied bounded rationality to evaluate his alternatives. 
C)  made the mistake of choosing and implementing the best alternative without getting feedback first. 
D)  not identified alternative solutions.

Question 19

Probability theory is defined as a(n):

Accepted Answer

A)  body of techniques for comparing the consequences of possible decisions in a risk situation. 
B)  means to achieve specific goals within limited means. 
C)  idea-generating process in which group members state their ideas, a member of the group records them, and no one may comment on the ideas until the process is complete. 
D)  statistical analysis that can only be done with the help of computer software. 
A)  body of techniques for comparing the consequences of possible decisions in a risk situation. 
B)  means to achieve specific goals within limited means. 
C)  idea-generating process in which group members state their ideas, a member of the group records them, and no one may comment on the ideas until the process is complete. 
D)  statistical analysis that can only be done with the help of computer software.

Question 20

Subjective rationality is the tendency to:

Accepted Answer

A)  favor the solution that is justifiable to others. 
B)  assume that everyone sees things the same way. 
C)  rely on intuition instead of data. 
D)  choose the simplest possible solution to a problem. 
A)  favor the solution that is justifiable to others. 
B)  assume that everyone sees things the same way. 
C)  rely on intuition instead of data. 
D)  choose the simplest possible solution to a problem.

Probability theory,decision trees,and computer software are tools for analyzing alternatives for decision making.

A supervisor can benefit from his or her entire group's creativity by:

Creative thinking is not always a conscious process.

Jeremy is the newly hired supervisor of a cement manufacturing plant.He constantly requests meetings with his manager to discuss all his decisions before making them.Jeremy also requests constant feedback,which annoys his manager.Jeremy has fallen for the decision-making trap of:

A fundamental way to become more creative is to:

Which of the following is a disadvantage of group decision making?

The ability to bring about something imaginative or new is known as:

A supervisor can develop employees' idea-generating skills by:

In the rational model of decision making,which of the following is the next step after gathering and organizing facts?

Select any three of the five guidelines to decision making and describe them.

Access and IBM DB2 are examples of:

In the rational model of decision making,the selection and implementation of the best alternative:

A supervisor should always avoid human compromises in making decisions.

Which of the following is a disadvantage of using brainstorming to generate ideas in a group?

Often supervisors and employees have difficulty being creative because they are afraid their ideas will fail.A supervisor can overcome this barrier by:

Which of the following is a true statement about the recency syndrome?

Probability theory is defined as a(n):

Subjective rationality is the tendency to:

Supervision: Tradition and Contemporary Trends

Ensuring High Quality and Productivity

Groups, Teams, and Powerful Meetings

Corporate Social Responsibility, Ethics, and Sustainability

Managing Diversity

Reaching Goals: Plans and Controls

Organizing and Authority

The Supervisor As Leader

Communication: Theory and Modern Media

Motivating Employees

Problem Employees: Counseling and Discipline

Managing Time and Stress

Managing Conflict and Change

Selecting Employees

Providing Orientation and Training

Appraising Performance

Filters

Exam 9: Problem Solving,decision Making,and Creativity

Probability theory,decision trees,and computer software are tools for analyzing alternatives for decision making.

A supervisor can benefit from his or her entire group's creativity by:

Creative thinking is not always a conscious process.

Jeremy is the newly hired supervisor of a cement manufacturing plant.He constantly requests meetings with his manager to discuss all his decisions before making them.Jeremy also requests constant feedback,which annoys his manager.Jeremy has fallen for the decision-making trap of:

A fundamental way to become more creative is to:

Which of the following is a disadvantage of group decision making?

The ability to bring about something imaginative or new is known as:

A supervisor can develop employees' idea-generating skills by:

In the rational model of decision making,which of the following is the next step after gathering and organizing facts?

Select any three of the five guidelines to decision making and describe them.

Access and IBM DB2 are examples of:

In the rational model of decision making,the selection and implementation of the best alternative:

A supervisor should always avoid human compromises in making decisions.

Which of the following is a disadvantage of using brainstorming to generate ideas in a group?

Often supervisors and employees have difficulty being creative because they are afraid their ideas will fail.A supervisor can overcome this barrier by:

Which of the following is a true statement about the recency syndrome?

Probability theory is defined as a(n):

Subjective rationality is the tendency to:

Supervision: Tradition and Contemporary Trends

Ensuring High Quality and Productivity

Groups, Teams, and Powerful Meetings

Corporate Social Responsibility, Ethics, and Sustainability

Managing Diversity

Reaching Goals: Plans and Controls

Organizing and Authority

The Supervisor As Leader

Communication: Theory and Modern Media

Motivating Employees

Problem Employees: Counseling and Discipline

Managing Time and Stress

Managing Conflict and Change

Selecting Employees

Providing Orientation and Training

Appraising Performance

Filters