Question 1

The basic way to measure productivity is to _______.

Accepted Answer

A)  divide outputs by inputs 
B)  add outputs and inputs 
C)  multiply inputs and outputs 
D)  subtract inputs from outputs 
A)  divide outputs by inputs 
B)  add outputs and inputs 
C)  multiply inputs and outputs 
D)  subtract inputs from outputs

Question 2

Which of the following is an example of an overhead?

Accepted Answer

A)  Cost of company cafeteria 
B)  Cost of instruments needed for production 
C)  Basic salary paid to every employee 
D)  Amount spent on raw materials 
A)  Cost of company cafeteria 
B)  Cost of instruments needed for production 
C)  Basic salary paid to every employee 
D)  Amount spent on raw materials

Question 3

When a city's park district considers ways to upgrade its playground equipment or improve the programs it offers senior citizens,it is focusing on:

Accepted Answer

A)  concurrent control. 
B)  process control. 
C)  method control. 
D)  product quality control. 
A)  concurrent control. 
B)  process control. 
C)  method control. 
D)  product quality control.

Question 4

Which of the following is true about installing modern equipment in a company?

Accepted Answer

A)  Installing modern equipment can increase a company's overheads significantly. 
B)  A supervisor can install modern equipment only if the payback period of equipment is relatively long. 
C)  A supervisor can install modern equipment only if the average rate of return of the equipment is low. 
D)  Installing modern equipment can be expensive if its benefits are less than its cost. 
A)  Installing modern equipment can increase a company's overheads significantly. 
B)  A supervisor can install modern equipment only if the payback period of equipment is relatively long. 
C)  A supervisor can install modern equipment only if the average rate of return of the equipment is low. 
D)  Installing modern equipment can be expensive if its benefits are less than its cost.

Question 5

Which of the following is most likely to be the primary cause underlying the problem of time lost to tardiness and absenteeism?

Accepted Answer

A)  Frequent layoffs 
B)  Lack of motivation 
C)  Increase in costs 
D)  Reduction of overhead 
A)  Frequent layoffs 
B)  Lack of motivation 
C)  Increase in costs 
D)  Reduction of overhead

Question 6

A supervisor who wants to boost productivity by increasing output must ideally:

Accepted Answer

A)  ensure that the new output goals are set very high even at the cost of being unachievable. 
B)  emphasize the positive aspects of the change. 
C)  exclude employees from the decision-making process. 
D)  dictate the decisions to his team. 
A)  ensure that the new output goals are set very high even at the cost of being unachievable. 
B)  emphasize the positive aspects of the change. 
C)  exclude employees from the decision-making process. 
D)  dictate the decisions to his team.

Question 7

Donna,an employee at Falken Inc.,takes frequent breaks from her work.She has a habit of spending time gossiping with her colleagues because she feels that her job is too challenging.In the context of wastage of time,Donna's habit is an example of _____.

Accepted Answer

A)  idle time 
B)  detour behavior 
C)  tardiness 
D)  absenteeism 
A)  idle time 
B)  detour behavior 
C)  tardiness 
D)  absenteeism

Question 8

When the productivity of organizations in a country improves,people:

Accepted Answer

A)  are forced to buy goods and services at higher prices. 
B)  get goods and services at lower prices. 
C)  end up paying for services that are taxed at higher rates. 
D)  get lower wages from their employers. 
A)  are forced to buy goods and services at higher prices. 
B)  get goods and services at lower prices. 
C)  end up paying for services that are taxed at higher rates. 
D)  get lower wages from their employers.

Question 9

A _____ can be best defined as the quality-control technique based on the view that everyone in the organization should work toward the goal of delivering such high quality that all aspects of the organization's goods and services are free of problems.

Accepted Answer

A)  lean process improvement 
B)  statistical process control 
C)  zero-defects approach 
D)  just-in-time approach 
A)  lean process improvement 
B)  statistical process control 
C)  zero-defects approach 
D)  just-in-time approach

Question 10

The practice of identifying the top performer of a process,and then learning and carrying out the top performer's practices is called:

Accepted Answer

A)  diversity training. 
B)  free riding. 
C)  total quality management. 
D)  benchmarking. 
A)  diversity training. 
B)  free riding. 
C)  total quality management. 
D)  benchmarking.

Question 11

Productivity is best defined as the:

Accepted Answer

A)  success rate of the efforts to prevent defects in a firm's goods or services. 
B)  amount of results an organization gets for a given amount of inputs. 
C)  statistical representation of the effectiveness of a quality control method. 
D)  organization-wide focus on satisfying lifelong customers. 
A)  success rate of the efforts to prevent defects in a firm's goods or services. 
B)  amount of results an organization gets for a given amount of inputs. 
C)  statistical representation of the effectiveness of a quality control method. 
D)  organization-wide focus on satisfying lifelong customers.

Question 12

In the context of dimensions of quality,_____ primarily refers to the length of a product's life.

Accepted Answer

A)  aesthetics 
B)  conformance 
C)  durability 
D)  reliability 
A)  aesthetics 
B)  conformance 
C)  durability 
D)  reliability

Question 13

In the context of quality improvement methods,employee involvement teams primarily involve:

Accepted Answer

A)  using a formal process in which teams study processes and correct problems to limit defects to 3.4 per million operations. 
B)  setting up teams of employees to identify quality-related problems and come up with possible solutions. 
C)  focusing the whole organization on continuously improving every business process so it satisfies customers. 
D)  using statistics to monitor production quality during the production process. 
A)  using a formal process in which teams study processes and correct problems to limit defects to 3.4 per million operations. 
B)  setting up teams of employees to identify quality-related problems and come up with possible solutions. 
C)  focusing the whole organization on continuously improving every business process so it satisfies customers. 
D)  using statistics to monitor production quality during the production process.

Question 14

Before a supervisor can make decisions about how to trim costs,he or she has to know where the money is going.The most important source of such information is the:

Accepted Answer

A)  employee handbook. 
B)  code of ethics. 
C)  budget report. 
D)  vision statement. 
A)  employee handbook. 
B)  code of ethics. 
C)  budget report. 
D)  vision statement.

Question 15

Six Sigma is best defined as a process-oriented quality-control method:

Accepted Answer

A)  designed to improve the operations output to 99.9997 percent perfect. 
B)  aimed at producing goods with zero percent defect. 
C)  designed to reduce errors to 99.9997 percent perfect. 
D)  designed to correct problems to limit defects to 2.4 per million operations. 
A)  designed to improve the operations output to 99.9997 percent perfect. 
B)  aimed at producing goods with zero percent defect. 
C)  designed to reduce errors to 99.9997 percent perfect. 
D)  designed to correct problems to limit defects to 2.4 per million operations.

Question 16

When a supervisor gives information about productivity improvement,employees should:

Accepted Answer

A)  have an opportunity to ask questions. 
B)  be discouraged from expressing their views. 
C)  interrupt at every step to show their involvement in the process. 
D)  simply follow the instructions without questioning the supervisor as this would help save time. 
A)  have an opportunity to ask questions. 
B)  be discouraged from expressing their views. 
C)  interrupt at every step to show their involvement in the process. 
D)  simply follow the instructions without questioning the supervisor as this would help save time.

Question 17

Poor quality work is most likely to lead to:

Accepted Answer

A)  reduced recalls. 
B)  high costs. 
C)  high return on investment. 
D)  higher revenues. 
A)  reduced recalls. 
B)  high costs. 
C)  high return on investment. 
D)  higher revenues.

Question 18

In the context of measuring productivity,when the bottom (denominator)of a fraction gets bigger,the number _____.

Accepted Answer

A)  remains same 
B)  becomes zero 
C)  becomes greater 
D)  becomes smaller 
A)  remains same 
B)  becomes zero 
C)  becomes greater 
D)  becomes smaller

Question 19

Low turnover is expensive for any company.

Accepted Answer

A) True 
 B)False

The basic way to measure productivity is to _______.

Which of the following is an example of an overhead?

When a city's park district considers ways to upgrade its playground equipment or improve the programs it offers senior citizens,it is focusing on:

Which of the following is true about installing modern equipment in a company?

Which of the following is most likely to be the primary cause underlying the problem of time lost to tardiness and absenteeism?

A supervisor who wants to boost productivity by increasing output must ideally:

Donna,an employee at Falken Inc.,takes frequent breaks from her work.She has a habit of spending time gossiping with her colleagues because she feels that her job is too challenging.In the context of wastage of time,Donna's habit is an example of _____.

When the productivity of organizations in a country improves,people:

A _____ can be best defined as the quality-control technique based on the view that everyone in the organization should work toward the goal of delivering such high quality that all aspects of the organization's goods and services are free of problems.

The practice of identifying the top performer of a process,and then learning and carrying out the top performer's practices is called:

Productivity is best defined as the:

In the context of dimensions of quality,_____ primarily refers to the length of a product's life.

In the context of quality improvement methods,employee involvement teams primarily involve:

Before a supervisor can make decisions about how to trim costs,he or she has to know where the money is going.The most important source of such information is the:

Six Sigma is best defined as a process-oriented quality-control method:

When a supervisor gives information about productivity improvement,employees should:

Poor quality work is most likely to lead to:

In the context of measuring productivity,when the bottom (denominator)of a fraction gets bigger,the number _____.

Low turnover is expensive for any company.

Supervision: Tradition and Contemporary Trends

Groups, Teams, and Powerful Meetings

Corporate Social Responsibility, Ethics, and Sustainability

Managing Diversity

Reaching Goals: Plans and Controls

Organizing and Authority

The Supervisor As Leader

Problem Solving,decision Making,and Creativity

Communication: Theory and Modern Media

Motivating Employees

Problem Employees: Counseling and Discipline

Managing Time and Stress

Managing Conflict and Change

Selecting Employees

Providing Orientation and Training

Appraising Performance

Filters

Exam 2: Ensuring High Quality and Productivity

The basic way to measure productivity is to _______.

Which of the following is an example of an overhead?

When a city's park district considers ways to upgrade its playground equipment or improve the programs it offers senior citizens,it is focusing on:

Which of the following is true about installing modern equipment in a company?

Which of the following is most likely to be the primary cause underlying the problem of time lost to tardiness and absenteeism?

A supervisor who wants to boost productivity by increasing output must ideally:

Donna,an employee at Falken Inc.,takes frequent breaks from her work.She has a habit of spending time gossiping with her colleagues because she feels that her job is too challenging.In the context of wastage of time,Donna's habit is an example of _____.

When the productivity of organizations in a country improves,people:

A _____ can be best defined as the quality-control technique based on the view that everyone in the organization should work toward the goal of delivering such high quality that all aspects of the organization's goods and services are free of problems.

The practice of identifying the top performer of a process,and then learning and carrying out the top performer's practices is called:

Productivity is best defined as the:

In the context of dimensions of quality,_____ primarily refers to the length of a product's life.

In the context of quality improvement methods,employee involvement teams primarily involve:

Before a supervisor can make decisions about how to trim costs,he or she has to know where the money is going.The most important source of such information is the:

Six Sigma is best defined as a process-oriented quality-control method:

When a supervisor gives information about productivity improvement,employees should:

Poor quality work is most likely to lead to:

In the context of measuring productivity,when the bottom (denominator)of a fraction gets bigger,the number _____.

Low turnover is expensive for any company.

Supervision: Tradition and Contemporary Trends

Groups, Teams, and Powerful Meetings

Corporate Social Responsibility, Ethics, and Sustainability

Managing Diversity

Reaching Goals: Plans and Controls

Organizing and Authority

The Supervisor As Leader

Problem Solving,decision Making,and Creativity

Communication: Theory and Modern Media

Motivating Employees

Problem Employees: Counseling and Discipline

Managing Time and Stress

Managing Conflict and Change

Selecting Employees

Providing Orientation and Training

Appraising Performance

Filters