Question 1

The most effective way supervisors can overcome the productivity constraint of management limitations is by:

Accepted Answer

A)  collaborating with the labor union to build a sustainable organization. 
B)  demonstrating by their actions and words that they are interested in the department's productivity. 
C)  facilitating the formation of informal groups among the members of the production team. 
D)  encouraging the employees to overcome their resistance to change and adapt to new technologies. 
A)  collaborating with the labor union to build a sustainable organization. 
B)  demonstrating by their actions and words that they are interested in the department's productivity. 
C)  facilitating the formation of informal groups among the members of the production team. 
D)  encouraging the employees to overcome their resistance to change and adapt to new technologies.

Question 2

Statistical quality control primarily involves:

Accepted Answer

A)  maintaining a customer feedback log and making the necessary improvements in products whenever required. 
B)  checking each and every product for possible defects so as to reduce high costs related to poor quality. 
C)  looking for defects in parts, finished goods, or other outcomes selected through a sampling technique. 
D)  monitoring production quality on an ongoing basis and making corrections whenever the results show that the process is out of control. 
A)  maintaining a customer feedback log and making the necessary improvements in products whenever required. 
B)  checking each and every product for possible defects so as to reduce high costs related to poor quality. 
C)  looking for defects in parts, finished goods, or other outcomes selected through a sampling technique. 
D)  monitoring production quality on an ongoing basis and making corrections whenever the results show that the process is out of control.

Question 3

Improving productivity requires:

Accepted Answer

A)  increasing employees' daily targets only. 
B)  avoiding employee recommendations regarding changes. 
C)  changing employee attitudes. 
D)  enhancing employee negotiation skills. 
A)  increasing employees' daily targets only. 
B)  avoiding employee recommendations regarding changes. 
C)  changing employee attitudes. 
D)  enhancing employee negotiation skills.

Question 4

Absenteeism is often the first step leading to low turnover.

Accepted Answer

A) True 
 B)False

Question 5

Uneven workflow can be costly primarily because:

Accepted Answer

A)  it increases overhead costs due to unexpected surge in work. 
B)  employees will need to be paid overtime when there is a surge in demand for work. 
C)  wastage of resources occurs when work levels are high. 
D)  when work levels are low, employees engage in detour behavior. 
A)  it increases overhead costs due to unexpected surge in work. 
B)  employees will need to be paid overtime when there is a surge in demand for work. 
C)  wastage of resources occurs when work levels are high. 
D)  when work levels are low, employees engage in detour behavior.

Question 6

The superstore supervised by Joanne had such high retail sales for the year that the company president decided to identify her store as the premier store for comparisons,not only in terms of gross sales,but also for efficiency in all areas of operations.All the supervisors were then asked to learn and carry out the practices of Joanne at their own stores.What is this practice of determining the quality standards by measuring against the top performer of a particular process termed as?

Accepted Answer

A)  Product control 
B)  Benchmarking 
C)  Free riding 
D)  Performance appraisal 
A)  Product control 
B)  Benchmarking 
C)  Free riding 
D)  Performance appraisal

Question 7

Which of the following is true in the context of regulating departmental workflow?

Accepted Answer

A)  If the workflow must remain even, a supervisor must hire temporary employees during peak periods. 
B)  When a definite plan is charted out, it hampers the flexibility of the employees and makes it difficult to regulate departmental workflow. 
C)  A supervisor should ideally avoid working closely with his or her manager and peers in order to effectively regulate departmental workflow. 
D)  The formation of teams of employees to examine and solve work-flow problems helps in effectively regulating departmental workflow. 
A)  If the workflow must remain even, a supervisor must hire temporary employees during peak periods. 
B)  When a definite plan is charted out, it hampers the flexibility of the employees and makes it difficult to regulate departmental workflow. 
C)  A supervisor should ideally avoid working closely with his or her manager and peers in order to effectively regulate departmental workflow. 
D)  The formation of teams of employees to examine and solve work-flow problems helps in effectively regulating departmental workflow.

Question 8

Reviewing and revamping the way things are done is the basic principle of _____.

Accepted Answer

A)  red ocean strategy 
B)  brown field venturing 
C)  reengineering 
D)  patenting 
A)  red ocean strategy 
B)  brown field venturing 
C)  reengineering 
D)  patenting

Question 9

People have a natural tendency to resist change because it is:

Accepted Answer

A)  low-cost. 
B)  frightening. 
C)  predictable. 
D)  comfortable. 
A)  low-cost. 
B)  frightening. 
C)  predictable. 
D)  comfortable.

Question 10

_____ can be best defined as contracting with specialists to perform business functions.

Accepted Answer

A)  Offshoring 
B)  Outsourcing 
C)  Green field venturing 
D)  Blue ocean strategy 
A)  Offshoring 
B)  Outsourcing 
C)  Green field venturing 
D)  Blue ocean strategy

Question 11

In the context of purchasing new equipment to improve productivity,the _____ department usually has an opinion on what payback period is acceptable for the organization.

Accepted Answer

A)  marketing 
B)  production 
C)  hiring 
D)  finance 
A)  marketing 
B)  production 
C)  hiring 
D)  finance

Question 12

Which of the following is true about improving productivity?

Accepted Answer

A)  An organization never pays for someone who is not actually working. 
B)  Absenteeism is independent of the problem of lack of motivation. 
C)  Training aloneleads to superior performance. 
D)  Employees should think of ways to achieve their objectives efficiently. 
A)  An organization never pays for someone who is not actually working. 
B)  Absenteeism is independent of the problem of lack of motivation. 
C)  Training aloneleads to superior performance. 
D)  Employees should think of ways to achieve their objectives efficiently.

Question 13

Employee involvement teams are most successful when membership is _____.

Accepted Answer

A)  given to all workers whose productivity levels are high 
B)  made voluntary 
C)  given to workers who qualify for the program 
D)  made mandatory 
A)  given to all workers whose productivity levels are high 
B)  made voluntary 
C)  given to workers who qualify for the program 
D)  made mandatory

Question 14

Eliza,a supervisor,tells her team to cut all costs other than the costs that add value for her company's customers.In the context of quality improvement methods,Eliza is most inclined toward _____.

Accepted Answer

A)  zero-defects approach 
B)  statistical process control 
C)  total quality management 
D)  lean process improvement 
A)  zero-defects approach 
B)  statistical process control 
C)  total quality management 
D)  lean process improvement

Question 15

Jack is a new executive at Costel Inc.He frequently uses social networking sites at his office to keep his job-related stress low.However,this results in low productivity.In the context of constraints on productivity,this is an example of _____ affecting productivity.

Accepted Answer

A)  management limitations 
B)  employee skills 
C)  union rules 
D)  employee attitude 
A)  management limitations 
B)  employee skills 
C)  union rules 
D)  employee attitude

Question 16

Quality control is best defined as an organization's efforts to:

Accepted Answer

A)  prevent or correct defects in its goods or services or to improve them in some way. 
B)  produce goods that are of the same quality as its competitors' goods. 
C)  control all whistleblowing activities so as to maintain the positive image of the organization. 
D)  let employees know that they will be penalized for any complaints related to the quality of their goods or services. 
A)  prevent or correct defects in its goods or services or to improve them in some way. 
B)  produce goods that are of the same quality as its competitors' goods. 
C)  control all whistleblowing activities so as to maintain the positive image of the organization. 
D)  let employees know that they will be penalized for any complaints related to the quality of their goods or services.

Question 17

When managers start talking about improving productivity,employees usually react _____.

Accepted Answer

A)  in a positive way 
B)  with fear of unknown changes 
C)  with a desire to learn new productivity techniques 
D)  by delivering increased output 
A)  in a positive way 
B)  with fear of unknown changes 
C)  with a desire to learn new productivity techniques 
D)  by delivering increased output

Question 18

Employees have a good reason to be fearful when employers speak about improving productivity because:

Accepted Answer

A)  improving productivity reduces overhead costs. 
B)  improving productivity hinders employee growth options. 
C)  cost-reduction strategies often result in overtime and difficult work. 
D)  cost-reduction strategies often lead to downtime. 
A)  improving productivity reduces overhead costs. 
B)  improving productivity hinders employee growth options. 
C)  cost-reduction strategies often result in overtime and difficult work. 
D)  cost-reduction strategies often lead to downtime.

Question 19

What is productivity? Mention three activities that are directed toward improving quality and productivity.

Accepted Answer

Productivity is the amount of results (o

Question 20

Quality improvement directed toward value ideally begins when a(n):

Accepted Answer

A)  supervisor makes decisions aimed at balancing present needs and the needs of future generations. 
B)  organization starts to recruit more people with sustainable skills. 
C)  organization's employees communicate with customers to determine their needs and wants. 
D)  organization sets up departments according to the goods or services produced. 
A)  supervisor makes decisions aimed at balancing present needs and the needs of future generations. 
B)  organization starts to recruit more people with sustainable skills. 
C)  organization's employees communicate with customers to determine their needs and wants. 
D)  organization sets up departments according to the goods or services produced.

The most effective way supervisors can overcome the productivity constraint of management limitations is by:

Statistical quality control primarily involves:

Improving productivity requires:

Absenteeism is often the first step leading to low turnover.

Uneven workflow can be costly primarily because:

Which of the following is true in the context of regulating departmental workflow?

Reviewing and revamping the way things are done is the basic principle of _____.

People have a natural tendency to resist change because it is:

_____ can be best defined as contracting with specialists to perform business functions.

In the context of purchasing new equipment to improve productivity,the _____ department usually has an opinion on what payback period is acceptable for the organization.

Which of the following is true about improving productivity?

Employee involvement teams are most successful when membership is _____.

Eliza,a supervisor,tells her team to cut all costs other than the costs that add value for her company's customers.In the context of quality improvement methods,Eliza is most inclined toward _____.

Jack is a new executive at Costel Inc.He frequently uses social networking sites at his office to keep his job-related stress low.However,this results in low productivity.In the context of constraints on productivity,this is an example of _____ affecting productivity.

Quality control is best defined as an organization's efforts to:

When managers start talking about improving productivity,employees usually react _____.

Employees have a good reason to be fearful when employers speak about improving productivity because:

What is productivity? Mention three activities that are directed toward improving quality and productivity.

Quality improvement directed toward value ideally begins when a(n):

Supervision: Tradition and Contemporary Trends

Groups, Teams, and Powerful Meetings

Corporate Social Responsibility, Ethics, and Sustainability

Managing Diversity

Reaching Goals: Plans and Controls

Organizing and Authority

The Supervisor As Leader

Problem Solving,decision Making,and Creativity

Communication: Theory and Modern Media

Motivating Employees

Problem Employees: Counseling and Discipline

Managing Time and Stress

Managing Conflict and Change

Selecting Employees

Providing Orientation and Training

Appraising Performance

Filters

Exam 2: Ensuring High Quality and Productivity

The most effective way supervisors can overcome the productivity constraint of management limitations is by:

Statistical quality control primarily involves:

Improving productivity requires:

Absenteeism is often the first step leading to low turnover.

Uneven workflow can be costly primarily because:

Which of the following is true in the context of regulating departmental workflow?

Reviewing and revamping the way things are done is the basic principle of _____.

People have a natural tendency to resist change because it is:

_____ can be best defined as contracting with specialists to perform business functions.

In the context of purchasing new equipment to improve productivity,the _____ department usually has an opinion on what payback period is acceptable for the organization.

Which of the following is true about improving productivity?

Employee involvement teams are most successful when membership is _____.

Eliza,a supervisor,tells her team to cut all costs other than the costs that add value for her company's customers.In the context of quality improvement methods,Eliza is most inclined toward _____.

Jack is a new executive at Costel Inc.He frequently uses social networking sites at his office to keep his job-related stress low.However,this results in low productivity.In the context of constraints on productivity,this is an example of _____ affecting productivity.

Quality control is best defined as an organization's efforts to:

When managers start talking about improving productivity,employees usually react _____.

Employees have a good reason to be fearful when employers speak about improving productivity because:

What is productivity? Mention three activities that are directed toward improving quality and productivity.

Quality improvement directed toward value ideally begins when a(n):

Supervision: Tradition and Contemporary Trends

Groups, Teams, and Powerful Meetings

Corporate Social Responsibility, Ethics, and Sustainability

Managing Diversity

Reaching Goals: Plans and Controls

Organizing and Authority

The Supervisor As Leader

Problem Solving,decision Making,and Creativity

Communication: Theory and Modern Media

Motivating Employees

Problem Employees: Counseling and Discipline

Managing Time and Stress

Managing Conflict and Change

Selecting Employees

Providing Orientation and Training

Appraising Performance

Filters