Question 1

Explain the notion of value chain integration.

Accepted Answer

Value chain integration is the process of managing information, physical goods, and services to ensure their availability at the right place, at the right time, at the right cost, at the right quantity, and with the highest attention to quality.Value chain integration includes improving internal processes for the client as well as external processes that tie together suppliers, manufacturers, distributors, and customers.For goods-producing firms it requires consolidating information systems among suppliers, factories, distributors, and customers, managing the supply chain and scheduling factories, and studying new ways to use technology.

Question 2

Forward integration might include acquiring a customer.

Accepted Answer

A) True 
 B)False  True

Question 3

For a restaurant, order-taking, bill payment and home delivery would be considered

Accepted Answer

A) services 
B) inputs 
C) processes 
D) outputs 
A) services 
B) inputs 
C) processes 
D) outputs C

Question 4

From the pre- and post-service view, transportation service, training service and consulting and technical services would be considered

Accepted Answer

A) pre-production services 
B) a production processes 
C) post-production services 
D) value creation 
A) pre-production services 
B) a production processes 
C) post-production services 
D) value creation

Question 5

____ is the process of managing information, services and physical goods to insure their availability at the right place, at the right time, at the right cost and at the right quantity, with the highest attention given to quality.

Accepted Answer

A) Preproduction service 
B) Value proposition 
C) Operational structure 
D) Value chain integration 
A) Preproduction service 
B) Value proposition 
C) Operational structure 
D) Value chain integration

Question 6

What makes global value chains more difficult to manage than small domestic value chains?

Accepted Answer

Global value chains face higher levels o

Question 7

Outsourcing is

Accepted Answer

A) the same as offshoring 
B) the opposite of vertical integration 
C) the opposite of backward integration 
D) the same as diversifying 
A) the same as offshoring 
B) the opposite of vertical integration 
C) the opposite of backward integration 
D) the same as diversifying

Question 8

Which of the following is not a component of a value chain?

Accepted Answer

A) goods and services 
B) information 
C) sources of labor 
D) financial transactions 
A) goods and services 
B) information 
C) sources of labor 
D) financial transactions

Question 9

Define multinational enterprises.What challenges do they pose to operations managers?

Accepted Answer

A multinational enterprise is an organiz

Question 10

One approach to increasing value is to maintain perceived benefits while increasing price or cost.

Accepted Answer

A) True 
 B)False

Question 11

In breakeven analysis, whenever the anticipated volume is greater than the breakeven quantity, the firm should not outsource.

Accepted Answer

A) True 
 B)False

Question 12

The control of Wal-Mart's value chain is ______, while the control of General Electric's is ________.

Accepted Answer

A) post-production focused, preproduction focused 
B) horizontal, vertical 
C) centralized, decentralized 
D) backward integrated, forward integrated 
A) post-production focused, preproduction focused 
B) horizontal, vertical 
C) centralized, decentralized 
D) backward integrated, forward integrated

Question 13

Post-production services might include customer financing, customer benefit package design, and promotion/advertising.

Accepted Answer

A) True 
 B)False

Question 14

The first, second, and third waves of outsourcing experienced by the U.S.are

Accepted Answer

A) goods-producing jobs, simple service work, skilled knowledge work 
B) simple service work, goods-producing jobs, skilled knowledge work 
C) simple service work, skilled knowledge work, goods-producing jobs 
D) skilled knowledge work, simple service work, goods-producing jobs 
A) goods-producing jobs, simple service work, skilled knowledge work 
B) simple service work, goods-producing jobs, skilled knowledge work 
C) simple service work, skilled knowledge work, goods-producing jobs 
D) skilled knowledge work, simple service work, goods-producing jobs

Question 15

General Electrics would be considered a multinational enterprise because it sources, markets, and produces its goods in several countries.

Accepted Answer

A) True 
 B)False

Question 16

A supply chain is more inclusive than a value chain.

Accepted Answer

A) True 
 B)False

Question 17

____ integration refers to acquiring capabilities at the front of the supply chain, whereas ____ integration refers to acquiring capabilities toward the back end of the supply chain.

Accepted Answer

A) Vertical, horizontal 
B) Upward, downward 
C) Forward, backward 
D) Backward, forward 
A) Vertical, horizontal 
B) Upward, downward 
C) Forward, backward 
D) Backward, forward

Question 18

Pre-production services might include on-line training services, billing, and warranty service.

Accepted Answer

A) True 
 B)False

Question 19

A reason for globalization includes shifting work closer to customers for fast delivery and customization.

Accepted Answer

A) True 
 B)False

Question 20

List the variety of economic and noneconomic issues to be considered when making offshore decisions.

Accepted Answer

Low labor costs, lower import duties and

Exam 2: Value Chains

Explain the notion of value chain integration.

Forward integration might include acquiring a customer.

For a restaurant, order-taking, bill payment and home delivery would be considered

From the pre- and post-service view, transportation service, training service and consulting and technical services would be considered

____ is the process of managing information, services and physical goods to insure their availability at the right place, at the right time, at the right cost and at the right quantity, with the highest attention given to quality.

What makes global value chains more difficult to manage than small domestic value chains?

Outsourcing is

Which of the following is not a component of a value chain?

Define multinational enterprises.What challenges do they pose to operations managers?

One approach to increasing value is to maintain perceived benefits while increasing price or cost.

In breakeven analysis, whenever the anticipated volume is greater than the breakeven quantity, the firm should not outsource.

The control of Wal-Mart's value chain is ______, while the control of General Electric's is ________.

Post-production services might include customer financing, customer benefit package design, and promotion/advertising.

The first, second, and third waves of outsourcing experienced by the U.S.are

General Electrics would be considered a multinational enterprise because it sources, markets, and produces its goods in several countries.

A supply chain is more inclusive than a value chain.

____ integration refers to acquiring capabilities at the front of the supply chain, whereas ____ integration refers to acquiring capabilities toward the back end of the supply chain.

Pre-production services might include on-line training services, billing, and warranty service.

A reason for globalization includes shifting work closer to customers for fast delivery and customization.

List the variety of economic and noneconomic issues to be considered when making offshore decisions.

Goods, Services, and Operations Management

Measuring Performance in Operations

Operations Strategy

Technology and Operations Management

Goods and Service Design

Process Selection, Design, and Analysis

Facility and Work Design

Supply Chain Design

Capacity Management

Forecasting and Demand Planning

Managing Inventories

Resource Management

Operations Scheduling and Sequencing

Quality Management

Quality Control and Spc

Lean Operating Systems

Project Management

Work Measurement, Learning Curves, and Standards

Queuing Analysis

Modeling Using Linear Programming

Simulation

Decision Analysis

Filters

The control of Wal-Mart's value chain is , while the control of General Electric's is __.

integration refers to acquiring capabilities at the front of the supply chain, whereas integration refers to acquiring capabilities toward the back end of the supply chain.