Question 1

List some of the key issues that organizations face in using technology.

Accepted Answer

The right technology must be selected for the goods that are produced.
Process resources, such as machines and employees, must be set up and configured in a logical fashion to support production efficiency.
Labor must be trained to operate the equipment.
Process performance must be continually improved.
Work must be scheduled to meet shipping commitments/customer promise dates.
Quality must be ensured.

Question 2

A principal advantage of numerical control (NC) is that an operator has only to load and unload parts and push a button to begin processing, and thus can tend several NC machines at one work center.

Accepted Answer

A) True 
 B)False  True

Question 3

A company is investigating two automated approaches for its production process.It has collected the following cost information about each:
   
a.At what point of production will the firm be indifferent to which process it wants?
b.Which process is more economical for an annual production volume of 50,000 units?
c.Which process is more economical for an annual production volume of 100,000 units?

Accepted Answer

a.$80,000 + ($2.75)X = $190,000 + ($1.25)X => ($1.50)X = $110,000 => X = 73,333
b.CNC: TC = $ 80,000 + ($2.75)(50,000) = $217,000
FMS: TC = $190,000 + ($1.25)(50,000) = $252,000
CNC is more economical by $35,000
c.CNC: TC = $ 80,000 + ($2.75)(100,000) = $355,000
FMS: TC = $190,000 + ($1.25)(100,000) = $315,000
FMS is more economical by $40,000

Question 4

Scalability is a phenomenon by which the same or an increased quality and quantity of goods and/or services are created using fewer natural resources.

Accepted Answer

A) True 
 B)False

Question 5

A company is considering two alternative technologies for manufacturing a product.The cost data are shown below.
   What is the breakeven volume, and under what circumstances should A be chosen?

Accepted Answer

Let X = number of units produced
For A:

Question 6

Computer integrated manufacturing systems combine hardware, software, database management and communications to automate and control a broad range of production activities.

Accepted Answer

A) True 
 B)False

Question 7

Technology provides the capability of eliminating many of the traditional components of value chains.

Accepted Answer

A) True 
 B)False

Question 8

Describe the three stages of the technology development and adoption process.

Accepted Answer

State I, Birth: At the beginning of a ma

Question 9

Enterprise Resource Planning systems are designed to build customer relationships and loyalty.

Accepted Answer

A) True 
 B)False

Question 10

Without the internet, there would be little application of technology in services.

Accepted Answer

A) True 
 B)False

Question 11

One problem with Enterprise Resource Planning Systems (ERP) is that each entity in the value chain, such as sales, inventory, accounting, and so on, must communicate information among each other from their own individual databases.

Accepted Answer

A) True 
 B)False

Question 12

CRM helps firms gain competitive advantage by all of the following except

Accepted Answer

A) providing real-time transaction processing 
B) segmenting markets 
C) tracking sales trends and advertising effectiveness 
D) identifying which customers should be the focus of targeted marketing initiatives 
A) providing real-time transaction processing 
B) segmenting markets 
C) tracking sales trends and advertising effectiveness 
D) identifying which customers should be the focus of targeted marketing initiatives

Question 13

High scalability is the capability to serve additional customers at high incremental variable costs.

Accepted Answer

A) True 
 B)False

Question 14

Customer Relationship Management (CRM) systems use segmentation data to help focus marketing initiatives and provide data for tracing sales trends and advertising effectiveness.

Accepted Answer

A) True 
 B)False

Question 15

A key factor that affects technology decisions is scalability.Define scalability.Explain the difference between high scalability, infinite scalability, and low scalability.

Accepted Answer

Scalability is a measure of the contribu

Question 16

Bar code scanners are examples of soft-technology.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following would not be included in a typical Customer Relationship Management System (CRM)?

Accepted Answer

A) market segmentation and analysis 
B) effective complaint resolution 
C) cross-selling goods and services 
D) supply chain inventory management 
A) market segmentation and analysis 
B) effective complaint resolution 
C) cross-selling goods and services 
D) supply chain inventory management

Question 18

An intermediary specializes in handling all aspects of customers' returning a manufactured good or invoking service guarantees.

Accepted Answer

A) True 
 B)False

Question 19

Dell Computer would best be described as what type of company?

Accepted Answer

A) B2B 
B) B2C 
C) C2C 
D) Both a and b 
A) B2B 
B) B2C 
C) C2C 
D) Both a and b

Question 20

How does customer relationship management (CRM) help a firm gain competitive advantage?

Accepted Answer

segmenting markets based on demographic

Exam 5: Technology and Operations Management

List some of the key issues that organizations face in using technology.

A principal advantage of numerical control (NC) is that an operator has only to load and unload parts and push a button to begin processing, and thus can tend several NC machines at one work center.

Scalability is a phenomenon by which the same or an increased quality and quantity of goods and/or services are created using fewer natural resources.

A company is considering two alternative technologies for manufacturing a product.The cost data are shown below. What is the breakeven volume, and under what circumstances should A be chosen?

Computer integrated manufacturing systems combine hardware, software, database management and communications to automate and control a broad range of production activities.

Technology provides the capability of eliminating many of the traditional components of value chains.

Describe the three stages of the technology development and adoption process.

Enterprise Resource Planning systems are designed to build customer relationships and loyalty.

Without the internet, there would be little application of technology in services.

One problem with Enterprise Resource Planning Systems (ERP) is that each entity in the value chain, such as sales, inventory, accounting, and so on, must communicate information among each other from their own individual databases.

CRM helps firms gain competitive advantage by all of the following except

High scalability is the capability to serve additional customers at high incremental variable costs.

Customer Relationship Management (CRM) systems use segmentation data to help focus marketing initiatives and provide data for tracing sales trends and advertising effectiveness.

A key factor that affects technology decisions is scalability.Define scalability.Explain the difference between high scalability, infinite scalability, and low scalability.

Bar code scanners are examples of soft-technology.

Which of the following would not be included in a typical Customer Relationship Management System (CRM)?

An intermediary specializes in handling all aspects of customers' returning a manufactured good or invoking service guarantees.

Dell Computer would best be described as what type of company?

How does customer relationship management (CRM) help a firm gain competitive advantage?

Goods, Services, and Operations Management

Value Chains

Measuring Performance in Operations

Operations Strategy

Goods and Service Design

Process Selection, Design, and Analysis

Facility and Work Design

Supply Chain Design

Capacity Management

Forecasting and Demand Planning

Managing Inventories

Resource Management

Operations Scheduling and Sequencing

Quality Management

Quality Control and Spc

Lean Operating Systems

Project Management

Work Measurement, Learning Curves, and Standards

Queuing Analysis

Modeling Using Linear Programming

Simulation

Decision Analysis

Filters