Exam 7: Process Selection, Design, and Analysis

The average number of hotel rooms occupied per day during the month of March is 225.Rooms are booked on average for 2.5 days.On average, how many new bookings occur each day?

Little's Law states that Throughput = Flow Time x Work-In-Process.

The Product-Process Matrix works well for both goods and services.

The lowest resource utilization is usually found in

Ships, weddings and estate planning are examples of ____ goods and services

In service operations, significant volume increases can and frequently are made without changes in the service process, as would be expected in manufacturing.

A Department of Motor Vehicle (DMV) testing center has ten (10) testers who test 75 drivers per day.Each tester can test eight (8) drivers per day.What would the service rate need to be in order to achieve 85% utilization?

A manufacturer's average work-in-process inventory for Part 1234 is 1,250 parts.The workstation produces parts at the rate of 150 parts per day.What is the average amount of time a part spends at this workstation?

A manufacturing firm that produces a standardized product, not made of discrete parts, with little-to-no customization, with high demand, is most likely to use this type of process.

What are the major activities in designing a goods-producing or service-providing process?

Job shop processes use flexible, general purpose equipment that is capable of customizing work for individual customers.

Which of the following is not a major activity in designing a goods-producing or service-providing process?

Once a firm decides on the most appropriate process, they can then determine the type of goods they need to create.

A bottleneck is the work activity that effectively limits throughput of a process.

Process mapping can be characterized as the fundamental rethinking and radical redesign of business processes.

Explain the concept of hierarchy of work.Why is it useful in process design activities?

Flow shop processes are more rigid and specialized than continuous flow processes.

An automobile emissions testing center has six (6) inspectors and tests 50 autos per hour.Each inspector can inspect twelve (12) autos per hour.What is the center's utilization?

Which of the following is least related to Value Stream Mapping?

In using the Product-Process Matrix, the most appropriate match between products and processes occurs along the diagonal of the matrix.