Exam 5: Technology and Operations Management

Rogers Manufacturing Company makes high quality canvas tents.Their production manager is considering a change from its manual system of stitching to an automated system.The following are the costs for the two systems: a.What would the savings be if demand is 70,000 tents and the automated system is used? b.What would the savings (loss) be if demand is 20,000 tents and the automated system is used?

(Essay)

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Question 21

Which of the following is not a major characteristic of a customer relationship management system (CRM)?

(Multiple Choice)

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Question 22

Apple computer would best be described as what type of company?

(Multiple Choice)

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Question 23

Computer chips and microprocessors are examples of hard technology.

(True/False)

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Question 24

Breakeven analysis can be used to

(Multiple Choice)

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Question 25

Amazon.com would be an example of a customer-to-customer value chain.

(True/False)

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Question 26

Discuss the components, hardware and software of a Computer-Integrated Manufacturing System (CIMS).

(Essay)

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Question 27

Enterprise Resource Planning Systems (ERP)

(Multiple Choice)

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Question 28

A sociotechnical system integrates technology, people, and processes.

(True/False)

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Question 29

A manufacturing firm is considering three alternatives for automation.They anticipate annual production volume to be 75,000 units.The costs for each alternative are as shown: a.What sales price must be charged for Alternative 1 to breakeven? b.What sales price must be charged for Alternative 2 to breakeven? c.What sales price must be charged for Alternative 3 to breakeven?

(Essay)

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Question 30

A company such as eBay relies more on soft technology than hard technology.

(True/False)

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Question 31

Return facilitators specialize to getting reusable packaging/shipping material (containers, crates, and pallets) back to manufacturers.

(True/False)

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Question 32

Explain the concept of ERP - Enterprise Resource Planning Systems.

(Essay)

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Question 33

From the perspective of operations management, all manufacturing organizations, regardless of their size or type of product, face similar issues regarding technology.

(True/False)

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Question 34

Because of the Internet and e-commerce, all parts of the value chain can immediately know and react to changes in demand and supply.Thus, tight integration of the components of the value chain is no longer required.

(True/False)

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Question 35

Data warehouses and data mining are typical components of an integrated operating system.

(True/False)

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Question 36

Bar codes are the modern successor to RFID tags.

(True/False)

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Question 37

During which stage of technology development and adoption is design and demand flexibility most critical?

(Multiple Choice)

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Question 38

Database systems, artificial intelligence programs and voice-recognition software are examples of

(Multiple Choice)

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Question 39

Discuss the role of technology on productivity.

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Question 40

Showing 21 - 40 of 72

Exam 5: Technology and Operations Management

Which of the following is not a major characteristic of a customer relationship management system (CRM)?

Apple computer would best be described as what type of company?

Computer chips and microprocessors are examples of hard technology.

Breakeven analysis can be used to

Amazon.com would be an example of a customer-to-customer value chain.

Discuss the components, hardware and software of a Computer-Integrated Manufacturing System (CIMS).

Enterprise Resource Planning Systems (ERP)

A sociotechnical system integrates technology, people, and processes.

A company such as eBay relies more on soft technology than hard technology.

Return facilitators specialize to getting reusable packaging/shipping material (containers, crates, and pallets) back to manufacturers.

Explain the concept of ERP - Enterprise Resource Planning Systems.

From the perspective of operations management, all manufacturing organizations, regardless of their size or type of product, face similar issues regarding technology.

Because of the Internet and e-commerce, all parts of the value chain can immediately know and react to changes in demand and supply.Thus, tight integration of the components of the value chain is no longer required.

Data warehouses and data mining are typical components of an integrated operating system.

Bar codes are the modern successor to RFID tags.

During which stage of technology development and adoption is design and demand flexibility most critical?

Database systems, artificial intelligence programs and voice-recognition software are examples of

Discuss the role of technology on productivity.

Goods, Services, and Operations Management

Value Chains

Measuring Performance in Operations

Operations Strategy

Goods and Service Design

Process Selection, Design, and Analysis

Facility and Work Design

Supply Chain Design

Capacity Management

Forecasting and Demand Planning

Managing Inventories

Resource Management

Operations Scheduling and Sequencing

Quality Management

Quality Control and Spc

Lean Operating Systems

Project Management

Work Measurement, Learning Curves, and Standards

Queuing Analysis

Modeling Using Linear Programming

Simulation

Decision Analysis

Filters