Question 1

____ is a discussion process between union and management that focuses on agreeing to a written contract that will cover all relevant aspects of their relationship.

Accepted Answer

A)  Negotiation 
B)  The grievance procedure 
C)  Collective bargaining 
D)  Certification 
E)  Arbitration 
A)  Negotiation 
B)  The grievance procedure 
C)  Collective bargaining 
D)  Certification 
E)  Arbitration

Question 2

Salaries represent special compensation opportunities that are usually tied to performance.

Accepted Answer

A) True 
 B)False

Question 3

One of the major disadvantages of ranking as an appraisal method is that it

Accepted Answer

A)  cannot be used to compare people in different work groups. 
B)  does not measure the employees' motivation to use their ability on a daily basis. 
C)  has opportunity bias. 
D)  compares employees to a fixed standard. 
E)  creates excessive competition among employees. 
A)  cannot be used to compare people in different work groups. 
B)  does not measure the employees' motivation to use their ability on a daily basis. 
C)  has opportunity bias. 
D)  compares employees to a fixed standard. 
E)  creates excessive competition among employees.

Question 4

Special Exercises
​
Match the following statements about the Service Employees International Union,SEIU and home healthcare workers.You may use a response once,more than once,or not at all.
-In Michigan,families caring for disabled relatives receive Medicare and Medicaid payments.

Accepted Answer

A) Benefits SEIU 
B) Benefits workers 
C) Benefits both SEIU and workers 
D) Benefits neither SEIU or workers 
A) Benefits SEIU 
B) Benefits workers 
C) Benefits both SEIU and workers 
D) Benefits neither SEIU or workers

Question 5

George is an average cook in the Marine Corps.However,when his unit deploys,food becomes especially important.At the end of deployment,George is rated above marines in other specialties.George benefits from

Accepted Answer

A)  leniency. 
B)  a central tendency error. 
C)  a halo error. 
D)  a recency error. 
E)  a ranking error. 
A)  leniency. 
B)  a central tendency error. 
C)  a halo error. 
D)  a recency error. 
E)  a ranking error.

Question 6

If you are required by the courts or other directives to have an affirmative action plan,which of the following actions must you take?

Accepted Answer

A)  Abide by the requirements of passive nondiscrimination in all hiring practices 
B)  Actively recruit minorities so your labor force will eventually be the same as the relevant labor market 
C)  Discharge current employees and hire minorities to create the required balance in your workforce 
D)  Just ensure that everyone who applies for a job is given equal opportunity to be hired 
E)  Discharge any employee who does not join the union within the prescribed time period 
A)  Abide by the requirements of passive nondiscrimination in all hiring practices 
B)  Actively recruit minorities so your labor force will eventually be the same as the relevant labor market 
C)  Discharge current employees and hire minorities to create the required balance in your workforce 
D)  Just ensure that everyone who applies for a job is given equal opportunity to be hired 
E)  Discharge any employee who does not join the union within the prescribed time period

Question 7

An advantage of ____ is that they reach a wide audience and this allows minorities equal opportunity.

Accepted Answer

A)  private employment agencies 
B)  executive search firms 
C)  newspaper ads 
D)  campus interviews 
E)  gate hires 
A)  private employment agencies 
B)  executive search firms 
C)  newspaper ads 
D)  campus interviews 
E)  gate hires

Question 8

Special Exercises
​
Match the following statements about the Service Employees International Union,SEIU and home healthcare workers.You may use a response once,more than once,or not at all.
-SEIU will now have to design appeals to workers to pay dues instead of automatically collecting dues.

Accepted Answer

A) Benefits SEIU 
B) Benefits workers 
C) Benefits both SEIU and workers 
D) Benefits neither SEIU or workers 
A) Benefits SEIU 
B) Benefits workers 
C) Benefits both SEIU and workers 
D) Benefits neither SEIU or workers

Question 9

You are reading a document with the following information: "Workers will work in an office environment using a computer.Some lifting will be involved but will not exceed five pounds." You are reading part of a job

Accepted Answer

A)  analysis. 
B)  description. 
C)  specification. 
D)  design. 
E)  requirement. 
A)  analysis. 
B)  description. 
C)  specification. 
D)  design. 
E)  requirement.

Question 10

Darin,the human resources manager of a local firm,makes sure that the firm is paying men and women the same if they are doing the same job.The legal constraint that he is abiding by is the

Accepted Answer

A)  Equal Pay Act. 
B)  Affirmative Action Act. 
C)  National Labor Relations Act. 
D)  various executive orders issued by the president. 
E)  Female Discrimination Act. 
A)  Equal Pay Act. 
B)  Affirmative Action Act. 
C)  National Labor Relations Act. 
D)  various executive orders issued by the president. 
E)  Female Discrimination Act.

Question 11

Federal employees have fifteen pay grades,and within each grade they have ten steps.This is an example of

Accepted Answer

A)  prevailing wages. 
B)  wage level. 
C)  individual wages. 
D)  wage structure. 
E)  equitable compensation. 
A)  prevailing wages. 
B)  wage level. 
C)  individual wages. 
D)  wage structure. 
E)  equitable compensation.

Question 12

Title VII of the 1964 Civil Rights Act is enforced by

Accepted Answer

A)  the executive branch. 
B)  the judicial branch. 
C)  the Equal Employment Opportunity Commission. 
D)  the press. 
E)  the National Labor Relations Board. 
A)  the executive branch. 
B)  the judicial branch. 
C)  the Equal Employment Opportunity Commission. 
D)  the press. 
E)  the National Labor Relations Board.

Question 13

Which of the following information is included in a job description?

Accepted Answer

A)  Qualifications required of the job incumbent 
B)  Conditions under which the work is done 
C)  Lists of skills 
D)  Lists of abilities 
E)  Required credentials 
A)  Qualifications required of the job incumbent 
B)  Conditions under which the work is done 
C)  Lists of skills 
D)  Lists of abilities 
E)  Required credentials

Question 14

When labor disputes go to final and binding arbitration,arbitrators

Accepted Answer

A)  evaluate the management point of view to determine if it is correct. 
B)  listen to both sides of the case. 
C)  listen to the union point of view to decide if they agree with it. 
D)  are selected by the union. 
E)  are selected by management. 
A)  evaluate the management point of view to determine if it is correct. 
B)  listen to both sides of the case. 
C)  listen to the union point of view to decide if they agree with it. 
D)  are selected by the union. 
E)  are selected by management.

Question 15

Which of the following laws requires management to bargain in good faith with the designated employee representatives?

Accepted Answer

A)  Management Practices Act 
B)  Labor-Management Relations Act (Taft-Hartley Act) 
C)  National Labor Relations Act (Wagner Act) 
D)  Employee Security Act 
E)  Sherman Antitrust Act 
A)  Management Practices Act 
B)  Labor-Management Relations Act (Taft-Hartley Act) 
C)  National Labor Relations Act (Wagner Act) 
D)  Employee Security Act 
E)  Sherman Antitrust Act

Question 16

The National Labor Relations Board will conduct a union certification election if

Accepted Answer

A)  50 percent of the firm's employees sign authorization cards. 
B)  30 percent of the firm's employees sign authorization cards. 
C)  30 percent of the potential bargaining unit sign authorization cards. 
D)  30 percent of those voting support a union. 
E)  60 percent of the firm's employees sign authorization cards. 
A)  50 percent of the firm's employees sign authorization cards. 
B)  30 percent of the firm's employees sign authorization cards. 
C)  30 percent of the potential bargaining unit sign authorization cards. 
D)  30 percent of those voting support a union. 
E)  60 percent of the firm's employees sign authorization cards.

Question 17

Most organizations provide regular training and development programs for managers and employees.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following is a selection technique?

Accepted Answer

A)  Tests 
B)  Interviews 
C)  Assessment centers 
D)  Application blanks 
E)  All of these choices 
A)  Tests 
B)  Interviews 
C)  Assessment centers 
D)  Application blanks 
E)  All of these choices

Question 19

GM and the United Auto Workers announced a tentative labor contract that gives workers $5,000 signing bonuses,a $3 an hour raise for entry-level workers,a buyout of highly paid skilled workers,and denies a cost-of-living adjustment.This was the conclusion of

Accepted Answer

A)  labor relations. 
B)  grievance procedure. 
C)  collective bargaining. 
D)  certification. 
E)  arbitration. 
A)  labor relations. 
B)  grievance procedure. 
C)  collective bargaining. 
D)  certification. 
E)  arbitration.

Question 20

List the steps in the human resource planning process.You need not go into detail;the broad steps are sufficient.You may want to use a diagram to clarify your answer.

Accepted Answer

The steps in the human resource planning

____ is a discussion process between union and management that focuses on agreeing to a written contract that will cover all relevant aspects of their relationship.

Salaries represent special compensation opportunities that are usually tied to performance.

One of the major disadvantages of ranking as an appraisal method is that it

Special Exercises Match the following statements about the Service Employees International Union,SEIU and home healthcare workers.You may use a response once,more than once,or not at all. -In Michigan,families caring for disabled relatives receive Medicare and Medicaid payments.

George is an average cook in the Marine Corps.However,when his unit deploys,food becomes especially important.At the end of deployment,George is rated above marines in other specialties.George benefits from

If you are required by the courts or other directives to have an affirmative action plan,which of the following actions must you take?

An advantage of ____ is that they reach a wide audience and this allows minorities equal opportunity.

Special Exercises Match the following statements about the Service Employees International Union,SEIU and home healthcare workers.You may use a response once,more than once,or not at all. -SEIU will now have to design appeals to workers to pay dues instead of automatically collecting dues.

You are reading a document with the following information: "Workers will work in an office environment using a computer.Some lifting will be involved but will not exceed five pounds." You are reading part of a job

Darin,the human resources manager of a local firm,makes sure that the firm is paying men and women the same if they are doing the same job.The legal constraint that he is abiding by is the

Federal employees have fifteen pay grades,and within each grade they have ten steps.This is an example of

Title VII of the 1964 Civil Rights Act is enforced by

Which of the following information is included in a job description?

When labor disputes go to final and binding arbitration,arbitrators

Which of the following laws requires management to bargain in good faith with the designated employee representatives?

The National Labor Relations Board will conduct a union certification election if

Most organizations provide regular training and development programs for managers and employees.

Which of the following is a selection technique?

GM and the United Auto Workers announced a tentative labor contract that gives workers $5,000 signing bonuses,a $3 an hour raise for entry-level workers,a buyout of highly paid skilled workers,and denies a cost-of-living adjustment.This was the conclusion of

List the steps in the human resource planning process.You need not go into detail;the broad steps are sufficient.You may want to use a diagram to clarify your answer.

Managing and the Managers Job

Traditional and Contemporary Opportunities and Challenges

Understanding the Organizations Environment

Responding to the Ethical and Social Environment

Navigating the Global Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing Start-Ups and New Ventures

Basic Elements of Organizing

Managing Organization Design

Managing Change and Innovation

Basic Elements of Individual and Interpersonal Behavior

Managing Employee Motivation and Performance

Managing Leadership and Influence Processes

Managing Interpersonal Relations and Communication

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, quality, and Productivity

Filters

Exam 13: Managing Human Resources

____ is a discussion process between union and management that focuses on agreeing to a written contract that will cover all relevant aspects of their relationship.

Salaries represent special compensation opportunities that are usually tied to performance.

One of the major disadvantages of ranking as an appraisal method is that it

Special Exercises ​ Match the following statements about the Service Employees International Union,SEIU and home healthcare workers.You may use a response once,more than once,or not at all. -In Michigan,families caring for disabled relatives receive Medicare and Medicaid payments.

George is an average cook in the Marine Corps.However,when his unit deploys,food becomes especially important.At the end of deployment,George is rated above marines in other specialties.George benefits from

If you are required by the courts or other directives to have an affirmative action plan,which of the following actions must you take?

An advantage of ____ is that they reach a wide audience and this allows minorities equal opportunity.

Special Exercises ​ Match the following statements about the Service Employees International Union,SEIU and home healthcare workers.You may use a response once,more than once,or not at all. -SEIU will now have to design appeals to workers to pay dues instead of automatically collecting dues.

You are reading a document with the following information: "Workers will work in an office environment using a computer.Some lifting will be involved but will not exceed five pounds." You are reading part of a job

Darin,the human resources manager of a local firm,makes sure that the firm is paying men and women the same if they are doing the same job.The legal constraint that he is abiding by is the

Federal employees have fifteen pay grades,and within each grade they have ten steps.This is an example of

Title VII of the 1964 Civil Rights Act is enforced by

Which of the following information is included in a job description?

When labor disputes go to final and binding arbitration,arbitrators

Which of the following laws requires management to bargain in good faith with the designated employee representatives?

The National Labor Relations Board will conduct a union certification election if

Most organizations provide regular training and development programs for managers and employees.

Which of the following is a selection technique?

GM and the United Auto Workers announced a tentative labor contract that gives workers $5,000 signing bonuses,a $3 an hour raise for entry-level workers,a buyout of highly paid skilled workers,and denies a cost-of-living adjustment.This was the conclusion of

List the steps in the human resource planning process.You need not go into detail;the broad steps are sufficient.You may want to use a diagram to clarify your answer.

Managing and the Managers Job

Traditional and Contemporary Opportunities and Challenges

Understanding the Organizations Environment

Responding to the Ethical and Social Environment

Navigating the Global Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing Start-Ups and New Ventures

Basic Elements of Organizing

Managing Organization Design

Managing Change and Innovation

Basic Elements of Individual and Interpersonal Behavior

Managing Employee Motivation and Performance

Managing Leadership and Influence Processes

Managing Interpersonal Relations and Communication

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, quality, and Productivity

Filters

Special Exercises Match the following statements about the Service Employees International Union,SEIU and home healthcare workers.You may use a response once,more than once,or not at all. -In Michigan,families caring for disabled relatives receive Medicare and Medicaid payments.

Special Exercises Match the following statements about the Service Employees International Union,SEIU and home healthcare workers.You may use a response once,more than once,or not at all. -SEIU will now have to design appeals to workers to pay dues instead of automatically collecting dues.