Exam 20: Managing Operations, quality, and Productivity

Purchasing management is also called ____________________.

Special Exercises You spend a month at a Marriott TownePlace Suites.Match the following.You may use a response once,more than once,or not at all. -You feel you get your money's worth

In the short-term people may lose their jobs,but in the long-term jobs are generally created by

____ is the process of managing operations control,resource acquisition and purchasing,and inventory to thus improve overall efficiency and effectiveness.

Restaurants are in which industry?

Special Exercises You spend a month at a Marriott TownePlace Suites.Match the following.You may use a response once,more than once,or not at all. -The complimentary breakfast tastes good

Special Exercises ​ You are thinking of purchasing a Ford Escape Hybrid SUV.You are convinced that it is a high-quality product with good value for the money.Label the following descriptions according to which of the eight dimensions of quality they exemplify.You may use a response once,more than once,or not at all. -The rear seat has a 60/40 split.

When General Mills looked for ideas on how to reduce the time it took to convert its production lines from one cereal to another,it sent a team to observe the pit crews at the Indianapolis 500.As a result of using ____,General Mills cut its plant changeover time by more than 50 percent.

At Wal-Mart,70 percent of merchandise is rung up at the cash register before the company even pays for it.This is an example of

Special Exercises You spend a month at a Marriott TownePlace Suites.Match the following.You may use a response once,more than once,or not at all. -The hotel is safe,clean,and comfortable

Rich is comparing the quality and features of Facebook to those on Google+.This is an example of the ____ of quality.

Use product-service mix,capacity,and facilities to describe your college or university.

Special Exercises You spend a month at a Marriott TownePlace Suites.Match the following.You may use a response once,more than once,or not at all. -The staff is very friendly and helpful

One of the major tasks for movies like The Chronicles of Narnia is to create costumes for various species that reflect the mythical persona and that can be worn by humans for lengthy periods of time.____ could be used to speed up the development process.

Which sector of the United States economy was responsible for 80 percent of the GNP in 2009 and almost 90% of new jobs created since the 1990s?

What are the common tools used to manage quality?

Special Exercises ​ You are thinking of purchasing a Ford Escape Hybrid SUV.You are convinced that it is a high-quality product with good value for the money.Label the following descriptions according to which of the eight dimensions of quality they exemplify.You may use a response once,more than once,or not at all. -It comes with remote keyless entry,like most new cars.

Talbots,a women's clothing retailer,was bought by another company.Online reviewers frequently comment that the quality of the clothing is not what it used to be.This is an example of

Almost 20,000 UPS employees are now equipped with ring scanners⎯small electronic devices worn on their index fingers and wired to a small computer on their wrists.When a UPS employee holds a package,the ring shoots a pattern of photons on the package.Within moments,its location is updated at the UPS website.This use of ____ allows UPS to better track its packages and to provide better customer service.

Which type of layout would you expect to find in the manufacturing plant that makes Clif bars energy bars?