Question 1

When Intel assesses the productivity of each of its chip plants,it is determining ____ productivity.

Accepted Answer

A)  unit 
B)  individual 
C)  company 
D)  industry 
E)  functional 
A)  unit 
B)  individual 
C)  company 
D)  industry 
E)  functional

Question 2

Describe the relationship between U.S.productivity indices and the service sector.

Accepted Answer

The relationship between U.S. productivi

Question 3

Describe the type(s)of layout(s)at a college football game for the teams,fans,officials,press,and concessioners.

Accepted Answer

At a college football game, there are ty

Question 4

What is supply chain management? What is the purpose?

Accepted Answer

Supply chain management (SCM) is the coo

Question 5

Many unions support cross-training because they think it preserves job security.

Accepted Answer

A) True 
 B)False

Question 6

Intel decided the new Itanium chip would replace the Pentium.During the transition,Pentium chips would be cheaper,but once the Itanium facility was operational,Intel would cease manufacture of Pentiums.The decision to cease Pentium production is a decision that most directly involves its

Accepted Answer

A)  operations systems. 
B)  span of management. 
C)  decentralized control. 
D)  mission evolution. 
E)  ability to use the expectancy theory. 
A)  operations systems. 
B)  span of management. 
C)  decentralized control. 
D)  mission evolution. 
E)  ability to use the expectancy theory.

Question 7

Special Exercises
​
You are thinking of purchasing a Ford Escape Hybrid SUV.You are convinced that it is a high-quality product with good value for the money.Label the following descriptions according to which of the eight dimensions of quality they exemplify.You may use a response once,more than once,or not at all.
-Escape Hybrid was recently named truck of the year.

Accepted Answer

A) Performance 
B) Features 
C) Reliability 
D) Conformance 
E) Durability
F)Serviceability
G)Aesthetics
H)Perceived quality 
A) Performance 
B) Features 
C) Reliability 
D) Conformance 
E) Durability
F)Serviceability
G)Aesthetics
H)Perceived quality

Question 8

The problems that operations managers face generally revolve around issues related to

Accepted Answer

A)  hiring and retaining qualified employees. 
B)  planning and structuring the workforce. 
C)  marketing and distributing finished goods. 
D)  the acquisition and utilization of resources for conversion. 
E)  research and development related to new technology. 
A)  hiring and retaining qualified employees. 
B)  planning and structuring the workforce. 
C)  marketing and distributing finished goods. 
D)  the acquisition and utilization of resources for conversion. 
E)  research and development related to new technology.

Question 9

Cross-training allows a firm to function with fewer workers.

Accepted Answer

A) True 
 B)False

Question 10

Many shows broadcast on U.S.television today are filmed in British Columbia,Canada.The production company takes advantage of the many amenities that British Columbia offers.Operations management decisions to film in British Columbia are an example of ____ decisions.

Accepted Answer

A)  product-service mix 
B)  capacity utilization 
C)  technology 
D)  facilities 
E)  location 
A)  product-service mix 
B)  capacity utilization 
C)  technology 
D)  facilities 
E)  location

Question 11

Managers have come to see that many of the tools,techniques,and methods that are used in a factory are also useful to a service firm.

Accepted Answer

A) True 
 B)False

Question 12

____________________ is the process of designing work so that it can be completely or almost completely performed by machines.

Accepted Answer

The answer of ____________________ is the process of designing work...

Question 13

Which of the following is classified as a partial productivity ratio?

Accepted Answer

A)  Individual productivity 
B)  Company productivity 
C)  Capital productivity 
D)  Industry productivity 
E)  Aggregate productivity 
A)  Individual productivity 
B)  Company productivity 
C)  Capital productivity 
D)  Industry productivity 
E)  Aggregate productivity

Question 14

The first application of robots was for which of the following?

Accepted Answer

A)  Drilling 
B)  Welding 
C)  Cutting 
D)  Assembling 
E)  Painting 
A)  Drilling 
B)  Welding 
C)  Cutting 
D)  Assembling 
E)  Painting

Question 15

A product layout MOST likely would be found in organizations

Accepted Answer

A)  using small-batch technology. 
B)  using large-batch (mass production)technology. 
C)  using continuous flow (process)technology. 
D)  producing custom-made products. 
E)  in the service sector. 
A)  using small-batch technology. 
B)  using large-batch (mass production)technology. 
C)  using continuous flow (process)technology. 
D)  producing custom-made products. 
E)  in the service sector.

Question 16

Which of the eight dimensions of quality refers to the probability of a product NOT malfunctioning during a specified period?

Accepted Answer

A)  Reliability 
B)  Durability 
C)  Serviceability 
D)  Performance 
E)  Perceived quality 
A)  Reliability 
B)  Durability 
C)  Serviceability 
D)  Performance 
E)  Perceived quality

Question 17

The Malcolm Baldridge Award is given to companies that make major ____ advancements.

Accepted Answer

A)  productivity 
B)  operations 
C)  quality 
D)  technology 
E)  strategic 
A)  productivity 
B)  operations 
C)  quality 
D)  technology 
E)  strategic

Question 18

Which of the following statements about the relationship between productivity and quality is true?

Accepted Answer

A)  There is no relationship between productivity and quality. 
B)  Increased productivity means decreased quality. 
C)  Higher quality results in higher productivity. 
D)  Productivity and quality are inversely related. 
E)  All of these choices 
A)  There is no relationship between productivity and quality. 
B)  Increased productivity means decreased quality. 
C)  Higher quality results in higher productivity. 
D)  Productivity and quality are inversely related. 
E)  All of these choices

Question 19

Operations management can BEST be used to improve speed by

Accepted Answer

A)  maximizing the number of approvals needed so that mistakes are caught beforehand,then moving ahead at full speed. 
B)  using individual work assignments because of the clear accountability that results. 
C)  starting from scratch,which usually enhances speed more than modifying current systems. 
D)  rigidly adhering to schedules. 
E)  eliminating elements of the organization culture that have been ineffective. 
A)  maximizing the number of approvals needed so that mistakes are caught beforehand,then moving ahead at full speed. 
B)  using individual work assignments because of the clear accountability that results. 
C)  starting from scratch,which usually enhances speed more than modifying current systems. 
D)  rigidly adhering to schedules. 
E)  eliminating elements of the organization culture that have been ineffective.

Question 20

Statistical quality control is

Accepted Answer

A)  a computerized quality control monitoring service. 
B)  a team approach to quality control. 
C)  useful only in determining completed items to reject. 
D)  most useful in service organizations. 
E)  a set of specific statistical techniques used to monitor quality control. 
A)  a computerized quality control monitoring service. 
B)  a team approach to quality control. 
C)  useful only in determining completed items to reject. 
D)  most useful in service organizations. 
E)  a set of specific statistical techniques used to monitor quality control.

When Intel assesses the productivity of each of its chip plants,it is determining ____ productivity.

Describe the relationship between U.S.productivity indices and the service sector.

Describe the type(s)of layout(s)at a college football game for the teams,fans,officials,press,and concessioners.

What is supply chain management? What is the purpose?

Many unions support cross-training because they think it preserves job security.

Intel decided the new Itanium chip would replace the Pentium.During the transition,Pentium chips would be cheaper,but once the Itanium facility was operational,Intel would cease manufacture of Pentiums.The decision to cease Pentium production is a decision that most directly involves its

The problems that operations managers face generally revolve around issues related to

Cross-training allows a firm to function with fewer workers.

Many shows broadcast on U.S.television today are filmed in British Columbia,Canada.The production company takes advantage of the many amenities that British Columbia offers.Operations management decisions to film in British Columbia are an example of ____ decisions.

Managers have come to see that many of the tools,techniques,and methods that are used in a factory are also useful to a service firm.

____________________ is the process of designing work so that it can be completely or almost completely performed by machines.

Which of the following is classified as a partial productivity ratio?

The first application of robots was for which of the following?

A product layout MOST likely would be found in organizations

Which of the eight dimensions of quality refers to the probability of a product NOT malfunctioning during a specified period?

The Malcolm Baldridge Award is given to companies that make major ____ advancements.

Which of the following statements about the relationship between productivity and quality is true?

Operations management can BEST be used to improve speed by

Statistical quality control is

Managing and the Managers Job

Traditional and Contemporary Opportunities and Challenges

Understanding the Organizations Environment

Responding to the Ethical and Social Environment

Navigating the Global Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing Start-Ups and New Ventures

Basic Elements of Organizing

Managing Organization Design

Managing Change and Innovation

Managing Human Resources

Basic Elements of Individual and Interpersonal Behavior

Managing Employee Motivation and Performance

Managing Leadership and Influence Processes

Managing Interpersonal Relations and Communication

Managing Work Groups and Teams

Basic Elements of Control

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Exam 20: Managing Operations, quality, and Productivity

When Intel assesses the productivity of each of its chip plants,it is determining ____ productivity.

Describe the relationship between U.S.productivity indices and the service sector.

Describe the type(s)of layout(s)at a college football game for the teams,fans,officials,press,and concessioners.

What is supply chain management? What is the purpose?

Many unions support cross-training because they think it preserves job security.

Intel decided the new Itanium chip would replace the Pentium.During the transition,Pentium chips would be cheaper,but once the Itanium facility was operational,Intel would cease manufacture of Pentiums.The decision to cease Pentium production is a decision that most directly involves its

The problems that operations managers face generally revolve around issues related to

Cross-training allows a firm to function with fewer workers.

Many shows broadcast on U.S.television today are filmed in British Columbia,Canada.The production company takes advantage of the many amenities that British Columbia offers.Operations management decisions to film in British Columbia are an example of ____ decisions.

Managers have come to see that many of the tools,techniques,and methods that are used in a factory are also useful to a service firm.

____________________ is the process of designing work so that it can be completely or almost completely performed by machines.

Which of the following is classified as a partial productivity ratio?

The first application of robots was for which of the following?

A product layout MOST likely would be found in organizations

Which of the eight dimensions of quality refers to the probability of a product NOT malfunctioning during a specified period?

The Malcolm Baldridge Award is given to companies that make major ____ advancements.

Which of the following statements about the relationship between productivity and quality is true?

Operations management can BEST be used to improve speed by

Statistical quality control is

Managing and the Managers Job

Traditional and Contemporary Opportunities and Challenges

Understanding the Organizations Environment

Responding to the Ethical and Social Environment

Navigating the Global Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing Start-Ups and New Ventures

Basic Elements of Organizing

Managing Organization Design

Managing Change and Innovation

Managing Human Resources

Basic Elements of Individual and Interpersonal Behavior

Managing Employee Motivation and Performance

Managing Leadership and Influence Processes

Managing Interpersonal Relations and Communication

Managing Work Groups and Teams

Basic Elements of Control

Filters