Exam 20: Managing Operations, quality, and Productivity

The Tea Party and Occupy Wall Street protesters both use Facebook to encourage supporters to assemble and show their support.Facebook has become an invaluable tool for organizers to

Briefly describe ISO 9000:2000 and ISO 14000.

Special Exercises You spend a month at a Marriott TownePlace Suites.Match the following.You may use a response once,more than once,or not at all. -When you call the front desk for another pillow,the response is prompt

Define productivity.List and briefly describe the various levels of productivity.

Habitat for Humanity uses a cellular layout when building homes.

The purchasing agent for Wegmans,a grocery store,would

Calphalon makes pots and pans using similar techniques but each in their own family of product,like nonstick,stick or copper.This is an example of a ____ layout.

The production manager has just received a large block of orders for products not manufactured yet;however,he is not concerned.Which of the following items can you safely assume this production manager uses?

Which of the following statements about the use of operations management as a control is TRUE?

It would be appropriate to make operations accountable for profitability in an organization that stresses sales and market share over quality and productivity.

Boeing sent change management consultants to a newly acquired company to learn how that company managed change in the past.This is an example of

Inventory systems in which materials arrive only shortly before they are needed for the transformation process are called ____________________ systems.

When you visit a financial planner you provide her with income,expense,and goal information.She then turns that information into a financial plan with a budget,investment plan,and insurance plan.She is practicing operations management.

At some airports customers check in for their flights at kiosks.The kiosk is a robot.

Discuss how quality,productivity,and cost are interrelated.

Which of the following factors was largely responsible for the fact that the entire U.S.economy did not mirror declines in the manufacturing sector during the 1970s?

Which of the following is NOT a current use for robotics?

Manufacturing always relies on feedback,information,sensors,and a control mechanism.

Special Exercises You spend a month at a Marriott TownePlace Suites.Match the following.You may use a response once,more than once,or not at all. -The back of the door shows the emergency exit route

Al Lovata,CEO of Be Our Guest Inc. ,rented a CFO from Milestone Advisors LLC to help cut cost during the economic downturn.Be Our Guest used