Question 1

____ productivity ratios are most useful to the manager for determining how to change operations to improve productivity.

Accepted Answer

A)  Aggregate 
B)  Company 
C)  Total factor 
D)  Partial 
E)  Individual 
A)  Aggregate 
B)  Company 
C)  Total factor 
D)  Partial 
E)  Individual

Question 2

List and briefly describe the four kinds of inventory discussed in the text,the purpose of each kind,and the main type of control used for each type.

Accepted Answer

The four kinds of inventory discussed in

Question 3

Match the following.You may use a response once,more than once,or not at all.
-Used when the organization is creating a few large and complex products

Accepted Answer

A) Product 
B) Process 
C) Fixed-position 
D) Cellular 
A) Product 
B) Process 
C) Fixed-position 
D) Cellular

Question 4

On your way home from class,you stopped at the student center to get some money from an automatic teller.Which of the following best describes the machine you used?

Accepted Answer

A)  An advancement in manufacturing technology 
B)  Computer-aided design 
C)  Computer-aided manufacturing 
D)  Computer-assisted technology 
E)  An advancement in service technology 
A)  An advancement in manufacturing technology 
B)  Computer-aided design 
C)  Computer-aided manufacturing 
D)  Computer-assisted technology 
E)  An advancement in service technology

Question 5

Levels of finished-goods inventories are controlled by

Accepted Answer

A)  the distribution system. 
B)  decisions by middle management. 
C)  the marketing department. 
D)  the overall production scheduling system. 
E)  purchasing managers. 
A)  the distribution system. 
B)  decisions by middle management. 
C)  the marketing department. 
D)  the overall production scheduling system. 
E)  purchasing managers.

Question 6

Which of the following would seem especially appropriate for firms using a just-in-time inventory system?

Accepted Answer

A)  A broad customer base 
B)  Substantial amounts of warehouse space 
C)  Multiple sources of supply 
D)  Good distribution systems 
E)  Computer-assisted manufacturing 
A)  A broad customer base 
B)  Substantial amounts of warehouse space 
C)  Multiple sources of supply 
D)  Good distribution systems 
E)  Computer-assisted manufacturing

Question 7

____________________ creates form utility.

Accepted Answer

The answer of ____________________ creates form utility....

Question 8

Ford recently mandated higher quality standards for all of the parts that it buys from suppliers.This is an example of which major component of a total quality management strategy?

Accepted Answer

A)  Technology 
B)  Materials 
C)  Employee involvement 
D)  Methods 
E)  Operations 
A)  Technology 
B)  Materials 
C)  Employee involvement 
D)  Methods 
E)  Operations

Question 9

Dorothy loves eating at Panera Bread.She thinks it is the healthiest of all fast food..Healthy food is a dimension of quality known as ____.

Accepted Answer

A)  reliability 
B)  durability 
C)  features 
D)  aesthetics 
E)  serviceability 
A)  reliability 
B)  durability 
C)  features 
D)  aesthetics 
E)  serviceability

Question 10

Robots are not as useful in service industries as they are in manufacturing industries.

Accepted Answer

A) True 
 B)False

Question 11

____________________ is the comprehensive evaluation of all work activities,materials flows,and paperwork to determine the value that they add for customers.

Accepted Answer

Value-adde

Question 12

The problems,challenges,and opportunities faced by ____________________ managers revolve around the acquisition and utilization of resources.

Accepted Answer

The answer of The problems,challenges,and opportunities faced by ____________________ managers...

Question 13

Which of the following statements about the importance of productivity is TRUE?

Accepted Answer

A)  It is important to a firm's profitability. 
B)  It is important to a firm's ability to survive. 
C)  It contributes to our overall quality of life. 
D)  It contributes to a country's standard of living. 
E)  All of these choices 
A)  It is important to a firm's profitability. 
B)  It is important to a firm's ability to survive. 
C)  It contributes to our overall quality of life. 
D)  It contributes to a country's standard of living. 
E)  All of these choices

Question 14

Special Exercises
​
You are thinking of purchasing a Ford Escape Hybrid SUV.You are convinced that it is a high-quality product with good value for the money.Label the following descriptions according to which of the eight dimensions of quality they exemplify.You may use a response once,more than once,or not at all.
-EPA estimates it will get 36 mpg city and 31 mpg highway.

Accepted Answer

A) Performance 
B) Features 
C) Reliability 
D) Conformance 
E) Durability
F)Serviceability
G)Aesthetics
H)Perceived quality 
A) Performance 
B) Features 
C) Reliability 
D) Conformance 
E) Durability
F)Serviceability
G)Aesthetics
H)Perceived quality

Question 15

Which of the following is NOT an important part of automation?

Accepted Answer

A)  Feedback 
B)  Information 
C)  Plotters 
D)  Sensors 
E)  Control mechanisms 
A)  Feedback 
B)  Information 
C)  Plotters 
D)  Sensors 
E)  Control mechanisms

Question 16

The big move to automate factories began during the Persian Gulf War.

Accepted Answer

A) True 
 B)False

Question 17

Computer-assisted design relies on computers to manufacture products.

Accepted Answer

A) True 
 B)False

Question 18

Briefly discuss the pros and cons of JIT.

Accepted Answer

Just-in-time (JIT) is a production strat

Question 19

Which of the following pairs of factors that are important to designing operations systems are MOST closely related to demand?

Accepted Answer

A)  Product-service mix and facilities 
B)  Capacity utilization and facilities 
C)  Product-service mix and technology 
D)  Technology and capacity utilization 
E)  Products-service mix and capacity utilization 
A)  Product-service mix and facilities 
B)  Capacity utilization and facilities 
C)  Product-service mix and technology 
D)  Technology and capacity utilization 
E)  Products-service mix and capacity utilization

Question 20

Heather's boss has just given her the responsibility of developing a new line of protective gear for kayakers.However,he warned her that the time available for development is not as long as she would probably like.What should Heather use to speed up the development process?

Accepted Answer

A)  Robotics 
B)  Computer-aided design 
C)  Computer-integrated manufacturing 
D)  Computer-aided manufacturing 
E)  Flexible manufacturing systems 
A)  Robotics 
B)  Computer-aided design 
C)  Computer-integrated manufacturing 
D)  Computer-aided manufacturing 
E)  Flexible manufacturing systems

____ productivity ratios are most useful to the manager for determining how to change operations to improve productivity.

List and briefly describe the four kinds of inventory discussed in the text,the purpose of each kind,and the main type of control used for each type.

Match the following.You may use a response once,more than once,or not at all. -Used when the organization is creating a few large and complex products

On your way home from class,you stopped at the student center to get some money from an automatic teller.Which of the following best describes the machine you used?

Levels of finished-goods inventories are controlled by

Which of the following would seem especially appropriate for firms using a just-in-time inventory system?

____________________ creates form utility.

Ford recently mandated higher quality standards for all of the parts that it buys from suppliers.This is an example of which major component of a total quality management strategy?

Dorothy loves eating at Panera Bread.She thinks it is the healthiest of all fast food..Healthy food is a dimension of quality known as ____.

Robots are not as useful in service industries as they are in manufacturing industries.

____________________ is the comprehensive evaluation of all work activities,materials flows,and paperwork to determine the value that they add for customers.

The problems,challenges,and opportunities faced by ____________________ managers revolve around the acquisition and utilization of resources.

Which of the following statements about the importance of productivity is TRUE?

Which of the following is NOT an important part of automation?

The big move to automate factories began during the Persian Gulf War.

Computer-assisted design relies on computers to manufacture products.

Briefly discuss the pros and cons of JIT.

Which of the following pairs of factors that are important to designing operations systems are MOST closely related to demand?

Heather's boss has just given her the responsibility of developing a new line of protective gear for kayakers.However,he warned her that the time available for development is not as long as she would probably like.What should Heather use to speed up the development process?

Managing and the Managers Job

Traditional and Contemporary Opportunities and Challenges

Understanding the Organizations Environment

Responding to the Ethical and Social Environment

Navigating the Global Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing Start-Ups and New Ventures

Basic Elements of Organizing

Managing Organization Design

Managing Change and Innovation

Managing Human Resources

Basic Elements of Individual and Interpersonal Behavior

Managing Employee Motivation and Performance

Managing Leadership and Influence Processes

Managing Interpersonal Relations and Communication

Managing Work Groups and Teams

Basic Elements of Control

Filters

Exam 20: Managing Operations, quality, and Productivity

____ productivity ratios are most useful to the manager for determining how to change operations to improve productivity.

List and briefly describe the four kinds of inventory discussed in the text,the purpose of each kind,and the main type of control used for each type.

Match the following.You may use a response once,more than once,or not at all. -Used when the organization is creating a few large and complex products

On your way home from class,you stopped at the student center to get some money from an automatic teller.Which of the following best describes the machine you used?

Levels of finished-goods inventories are controlled by

Which of the following would seem especially appropriate for firms using a just-in-time inventory system?

____________________ creates form utility.

Ford recently mandated higher quality standards for all of the parts that it buys from suppliers.This is an example of which major component of a total quality management strategy?

Dorothy loves eating at Panera Bread.She thinks it is the healthiest of all fast food..Healthy food is a dimension of quality known as ____.

Robots are not as useful in service industries as they are in manufacturing industries.

____________________ is the comprehensive evaluation of all work activities,materials flows,and paperwork to determine the value that they add for customers.

The problems,challenges,and opportunities faced by ____________________ managers revolve around the acquisition and utilization of resources.

Which of the following statements about the importance of productivity is TRUE?

Which of the following is NOT an important part of automation?

The big move to automate factories began during the Persian Gulf War.

Computer-assisted design relies on computers to manufacture products.

Briefly discuss the pros and cons of JIT.

Which of the following pairs of factors that are important to designing operations systems are MOST closely related to demand?

Heather's boss has just given her the responsibility of developing a new line of protective gear for kayakers.However,he warned her that the time available for development is not as long as she would probably like.What should Heather use to speed up the development process?

Managing and the Managers Job

Traditional and Contemporary Opportunities and Challenges

Understanding the Organizations Environment

Responding to the Ethical and Social Environment

Navigating the Global Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing Start-Ups and New Ventures

Basic Elements of Organizing

Managing Organization Design

Managing Change and Innovation

Managing Human Resources

Basic Elements of Individual and Interpersonal Behavior

Managing Employee Motivation and Performance

Managing Leadership and Influence Processes

Managing Interpersonal Relations and Communication

Managing Work Groups and Teams

Basic Elements of Control

Filters