Question 1

Match the following.You may use a response once,more than once,or not at all.
-All inputs must be transformed into common units

Accepted Answer

A) Partial productivity ratio 
B) Total factor productivity ratio 
A) Partial productivity ratio 
B) Total factor productivity ratio

Question 2

Which of the following statements about productivity is TRUE?

Accepted Answer

A)  It is a measure of efficiency. 
B)  It is an economic index of value. 
C)  It has different levels and forms. 
D)  It is related to quality in a positive way. 
E)  All of these choices 
A)  It is a measure of efficiency. 
B)  It is an economic index of value. 
C)  It has different levels and forms. 
D)  It is related to quality in a positive way. 
E)  All of these choices

Question 3

At a UTC facility the quality control people sample 5 percent of the finished Carrier air conditioners to check for adherence to more than 25 quality standards.This is an example of

Accepted Answer

A)  benchmarking. 
B)  acceptance sampling. 
C)  in-process sampling. 
D)  conformance sampling. 
E)  outsourcing. 
A)  benchmarking. 
B)  acceptance sampling. 
C)  in-process sampling. 
D)  conformance sampling. 
E)  outsourcing.

Question 4

Which of the following statements concerning the relationship between productivity and quality is TRUE?

Accepted Answer

A)  The two are inversely related. 
B)  There is a direct,positive relationship between the two. 
C)  There is no specific relationship between the two. 
D)  Productivity causes quality. 
E)  Quality causes productivity. 
A)  The two are inversely related. 
B)  There is a direct,positive relationship between the two. 
C)  There is no specific relationship between the two. 
D)  Productivity causes quality. 
E)  Quality causes productivity.

Question 5

At USAA call centers,each caller is immediately addressed by rank and name.Workers receive training on helping customers across product lines and transferring them to subject experts.Callers are always invited to answer a survey about their call experience.This example focuses on which component of the quality management strategy?

Accepted Answer

A)  Technology 
B)  Materials 
C)  Employee involvement 
D)  Methods 
E)  Operations 
A)  Technology 
B)  Materials 
C)  Employee involvement 
D)  Methods 
E)  Operations

Question 6

Operations management is primarily concerned with which element of systems theory?

Accepted Answer

A)  Inputs 
B)  Outputs 
C)  Transformation processes 
D)  Feedback 
E)  Entropy 
A)  Inputs 
B)  Outputs 
C)  Transformation processes 
D)  Feedback 
E)  Entropy

Question 7

Special Exercises
You spend a month at a Marriott TownePlace Suites.Match the following.You may use a response once,more than once,or not at all.
-The hotel has a pool

Accepted Answer

A) Performance 
B) Features 
C) Reliability 
D) Conformance 
E) Durability
F)Serviceability
G)Aesthetics
H)Perceived quality 
A) Performance 
B) Features 
C) Reliability 
D) Conformance 
E) Durability
F)Serviceability
G)Aesthetics
H)Perceived quality

Question 8

Operations managers must specifically address both ____ when setting up an operations system.

Accepted Answer

A)  technology and layout 
B)  location and layout 
C)  quality and technology 
D)  flexibility and product cost 
E)  layout and flexibility 
A)  technology and layout 
B)  location and layout 
C)  quality and technology 
D)  flexibility and product cost 
E)  layout and flexibility

Question 9

Determining the product-service mix to be offered is a marketing function that should not affect the operations function.

Accepted Answer

A) True 
 B)False

Question 10

Compare and contrast the utility of Apple and the National Park Service.

Accepted Answer

Apple and the National Park Service serv

Question 11

The capacity decision is truly a low-risk one because of the certainties of future product demand.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following is NOT a type of inventory that must be controlled by a manufacturing organization?

Accepted Answer

A)  Raw materials 
B)  In-transit 
C)  Product reviews 
D)  Finished goods 
E)  Work-in-process 
A)  Raw materials 
B)  In-transit 
C)  Product reviews 
D)  Finished goods 
E)  Work-in-process

Question 13

Special Exercises
​
You are thinking of purchasing a Ford Escape Hybrid SUV.You are convinced that it is a high-quality product with good value for the money.Label the following descriptions according to which of the eight dimensions of quality they exemplify.You may use a response once,more than once,or not at all.
-There is a federal tax credit of up to $2,600.

Accepted Answer

A) Performance 
B) Features 
C) Reliability 
D) Conformance 
E) Durability
F)Serviceability
G)Aesthetics
H)Perceived quality 
A) Performance 
B) Features 
C) Reliability 
D) Conformance 
E) Durability
F)Serviceability
G)Aesthetics
H)Perceived quality

Question 14

The basic functional purpose of operations systems is to

Accepted Answer

A)  guide development of corporate strategy. 
B)  guide development of business-level strategy. 
C)  integrate the efforts of various strategic business units. 
D)  coordinate the organization's functional strategies. 
E)  control the organization's transformation processes. 
A)  guide development of corporate strategy. 
B)  guide development of business-level strategy. 
C)  integrate the efforts of various strategic business units. 
D)  coordinate the organization's functional strategies. 
E)  control the organization's transformation processes.

Question 15

Match the following.You may use a response once,more than once,or not at all.
-Used when the organization creates a variety of products

Accepted Answer

A) Product 
B) Process 
C) Fixed-position 
D) Cellular 
A) Product 
B) Process 
C) Fixed-position 
D) Cellular

Question 16

The Malcolm Baldrige Award is given to firms that achieve major quality improvements.

Accepted Answer

A) True 
 B)False

Question 17

A consulting firm calculates an efficiency index for each of its consultants by dividing each consultant's total hours of work by the number of billable hours.This is a measure of ____ productivity.

Accepted Answer

A)  unit 
B)  company 
C)  individual 
D)  labor 
E)  differential 
A)  unit 
B)  company 
C)  individual 
D)  labor 
E)  differential

Question 18

Many small companies sell their products through Amazon.Sometimes the product ships from an Amazon warehouse and other times it ships from the small company.Amazon is part of the

Accepted Answer

A)  raw materials and component parts. 
B)  in-process inventories. 
C)  finished-goods inventories. 
D)  in-transit inventories. 
E)  maintenance,repair,and office inventories. 
A)  raw materials and component parts. 
B)  in-process inventories. 
C)  finished-goods inventories. 
D)  in-transit inventories. 
E)  maintenance,repair,and office inventories.

Question 19

Organizational strategies and operations management affect each other directly.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following organizations creates form utility?

Accepted Answer

A)  Etrade 
B)  Haldeman Ford dealership 
C)  UPS 
D)  Audi 
E)  Continental Airlines 
A)  Etrade 
B)  Haldeman Ford dealership 
C)  UPS 
D)  Audi 
E)  Continental Airlines

Match the following.You may use a response once,more than once,or not at all. -All inputs must be transformed into common units

Which of the following statements about productivity is TRUE?

At a UTC facility the quality control people sample 5 percent of the finished Carrier air conditioners to check for adherence to more than 25 quality standards.This is an example of

Which of the following statements concerning the relationship between productivity and quality is TRUE?

Operations management is primarily concerned with which element of systems theory?

Special Exercises You spend a month at a Marriott TownePlace Suites.Match the following.You may use a response once,more than once,or not at all. -The hotel has a pool

Operations managers must specifically address both ____ when setting up an operations system.

Determining the product-service mix to be offered is a marketing function that should not affect the operations function.

Compare and contrast the utility of Apple and the National Park Service.

The capacity decision is truly a low-risk one because of the certainties of future product demand.

Which of the following is NOT a type of inventory that must be controlled by a manufacturing organization?

The basic functional purpose of operations systems is to

Match the following.You may use a response once,more than once,or not at all. -Used when the organization creates a variety of products

The Malcolm Baldrige Award is given to firms that achieve major quality improvements.

A consulting firm calculates an efficiency index for each of its consultants by dividing each consultant's total hours of work by the number of billable hours.This is a measure of ____ productivity.

Many small companies sell their products through Amazon.Sometimes the product ships from an Amazon warehouse and other times it ships from the small company.Amazon is part of the

Organizational strategies and operations management affect each other directly.

Which of the following organizations creates form utility?

Managing and the Managers Job

Traditional and Contemporary Opportunities and Challenges

Understanding the Organizations Environment

Responding to the Ethical and Social Environment

Navigating the Global Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing Start-Ups and New Ventures

Basic Elements of Organizing

Managing Organization Design

Managing Change and Innovation

Managing Human Resources

Basic Elements of Individual and Interpersonal Behavior

Managing Employee Motivation and Performance

Managing Leadership and Influence Processes

Managing Interpersonal Relations and Communication

Managing Work Groups and Teams

Basic Elements of Control

Filters

Exam 20: Managing Operations, quality, and Productivity

Match the following.You may use a response once,more than once,or not at all. -All inputs must be transformed into common units

Which of the following statements about productivity is TRUE?

At a UTC facility the quality control people sample 5 percent of the finished Carrier air conditioners to check for adherence to more than 25 quality standards.This is an example of

Which of the following statements concerning the relationship between productivity and quality is TRUE?

Operations management is primarily concerned with which element of systems theory?

Special Exercises You spend a month at a Marriott TownePlace Suites.Match the following.You may use a response once,more than once,or not at all. -The hotel has a pool

Operations managers must specifically address both ____ when setting up an operations system.

Determining the product-service mix to be offered is a marketing function that should not affect the operations function.

Compare and contrast the utility of Apple and the National Park Service.

The capacity decision is truly a low-risk one because of the certainties of future product demand.

Which of the following is NOT a type of inventory that must be controlled by a manufacturing organization?

The basic functional purpose of operations systems is to

Match the following.You may use a response once,more than once,or not at all. -Used when the organization creates a variety of products

The Malcolm Baldrige Award is given to firms that achieve major quality improvements.

A consulting firm calculates an efficiency index for each of its consultants by dividing each consultant's total hours of work by the number of billable hours.This is a measure of ____ productivity.

Many small companies sell their products through Amazon.Sometimes the product ships from an Amazon warehouse and other times it ships from the small company.Amazon is part of the

Organizational strategies and operations management affect each other directly.

Which of the following organizations creates form utility?

Managing and the Managers Job

Traditional and Contemporary Opportunities and Challenges

Understanding the Organizations Environment

Responding to the Ethical and Social Environment

Navigating the Global Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing Start-Ups and New Ventures

Basic Elements of Organizing

Managing Organization Design

Managing Change and Innovation

Managing Human Resources

Basic Elements of Individual and Interpersonal Behavior

Managing Employee Motivation and Performance

Managing Leadership and Influence Processes

Managing Interpersonal Relations and Communication

Managing Work Groups and Teams

Basic Elements of Control

Filters