Question 1

Dina works in construction.She travels to the job site to build the next house.This is an example of a ____ layout.

Accepted Answer

A)  product 
B)  fixed-position 
C)  cellular 
D)  functional 
E)  process 
A)  product 
B)  fixed-position 
C)  cellular 
D)  functional 
E)  process

Question 2

The goals of operations managers are efficiency and effectiveness,which are achieved through

Accepted Answer

A)  quality and profits. 
B)  productivity and profits. 
C)  profits and legal responsibility. 
D)  quality and productivity. 
E)  profits and returns to stockholders. 
A)  quality and profits. 
B)  productivity and profits. 
C)  profits and legal responsibility. 
D)  quality and productivity. 
E)  profits and returns to stockholders.

Question 3

Which of the following statements about the effects of automation on employees is TRUE?

Accepted Answer

A)  In the long run,automation will create more jobs than are lost because of it. 
B)  The majority of workers will lose their jobs when automation is used. 
C)  More employees will be needed immediately after automation is implemented,but eventually the number required will decrease. 
D)  There is no way to judge before implementation how many workers will be needed. 
E)  Many of the workers now performing the jobs will be unable to perform the new automated jobs and will be fired. 
A)  In the long run,automation will create more jobs than are lost because of it. 
B)  The majority of workers will lose their jobs when automation is used. 
C)  More employees will be needed immediately after automation is implemented,but eventually the number required will decrease. 
D)  There is no way to judge before implementation how many workers will be needed. 
E)  Many of the workers now performing the jobs will be unable to perform the new automated jobs and will be fired.

Question 4

Define the term quality,and briefly describe the eight dimensions of quality listed in the text.

Accepted Answer

Quality can be defined as the degree of

Question 5

Special Exercises
You spend a month at a Marriott TownePlace Suites.Match the following.You may use a response once,more than once,or not at all.
-The hotel room feels new even though it is five years old

Accepted Answer

A) Performance 
B) Features 
C) Reliability 
D) Conformance 
E) Durability
F)Serviceability
G)Aesthetics
H)Perceived quality 
A) Performance 
B) Features 
C) Reliability 
D) Conformance 
E) Durability
F)Serviceability
G)Aesthetics
H)Perceived quality

Question 6

Differentiate between computer-aided design,computer-aided manufacturing,and computer-integrated manufacturing.

Accepted Answer

Computer-aided design (CAD) is the use o

Question 7

Callaway makes golf clubs.Which type of layout would you expect to find in a manufacturing plant that makes silverware?

Accepted Answer

A)  Product layout 
B)  Cellular layout 
C)  Specialized layout 
D)  Functional layout 
E)  Process layout 
A)  Product layout 
B)  Cellular layout 
C)  Specialized layout 
D)  Functional layout 
E)  Process layout

Question 8

Features supplement the services basic functioning characteristics.

Accepted Answer

A) True 
 B)False

Question 9

Technology is the set of processes and systems used by organizations to convert resources into products or services.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following factors is NOT a consideration when determining the capacity utilization required in an operations system?

Accepted Answer

A)  Technology 
B)  Demand 
C)  Variation in demand 
D)  Required flexibility 
E)  Conversion capacity 
A)  Technology 
B)  Demand 
C)  Variation in demand 
D)  Required flexibility 
E)  Conversion capacity

Question 11

United Technologies offered to buy Goodrich.This is an example of what kind of an operations decision?

Accepted Answer

A)  Product-service mix 
B)  Capacity utilization 
C)  Technology 
D)  Facilities 
E)  Human resources 
A)  Product-service mix 
B)  Capacity utilization 
C)  Technology 
D)  Facilities 
E)  Human resources

Question 12

According to the text,the major problem associated with total factor productivity is that

Accepted Answer

A)  the data are too hard to obtain. 
B)  all ingredients must be expressed in the same terms. 
C)  it does not tell the manager what to do to correct a problem. 
D)  it is not compatible with standard accounting procedures. 
E)  it is nothing more than a cost-benefit analysis. 
A)  the data are too hard to obtain. 
B)  all ingredients must be expressed in the same terms. 
C)  it does not tell the manager what to do to correct a problem. 
D)  it is not compatible with standard accounting procedures. 
E)  it is nothing more than a cost-benefit analysis.

Question 13

Special Exercises
You spend a month at a Marriott TownePlace Suites.Match the following.You may use a response once,more than once,or not at all.
-Customer service is consistent

Accepted Answer

A) Performance 
B) Features 
C) Reliability 
D) Conformance 
E) Durability
F)Serviceability
G)Aesthetics
H)Perceived quality 
A) Performance 
B) Features 
C) Reliability 
D) Conformance 
E) Durability
F)Serviceability
G)Aesthetics
H)Perceived quality

Question 14

Dorothy loves eating at Panera Bread because she likes the taste of the food.This is an example of which dimension of quality?

Accepted Answer

A)  Aesthetics 
B)  Durability 
C)  Conformance 
D)  Features 
E)  All of these choices 
A)  Aesthetics 
B)  Durability 
C)  Conformance 
D)  Features 
E)  All of these choices

Question 15

Which of the following statements about the relationship between operations management and utility is TRUE?

Accepted Answer

A)  All operations management provides utility of one type or another. 
B)  Only operations management in the manufacturing sector can truly be said to provide utility. 
C)  Only operations management in the service sector provides utility because it is where product and consumer meet. 
D)  Operations management creates the same kind of utility regardless of the sector of the economy involved. 
E)  There is no demonstrable relationship between operations management and utility. 
A)  All operations management provides utility of one type or another. 
B)  Only operations management in the manufacturing sector can truly be said to provide utility. 
C)  Only operations management in the service sector provides utility because it is where product and consumer meet. 
D)  Operations management creates the same kind of utility regardless of the sector of the economy involved. 
E)  There is no demonstrable relationship between operations management and utility.

Question 16

An organization can manufacture 10,000 widgets with 10 hours of direct labor.What is its labor productivity?

Accepted Answer

A)  100 units per labor hour 
B)  10 units per labor hour 
C)  10 units per labor hour. 
D)  1,000 units per labor hour 
E)  Cannot be determined from the information given 
A)  100 units per labor hour 
B)  10 units per labor hour 
C)  10 units per labor hour. 
D)  1,000 units per labor hour 
E)  Cannot be determined from the information given

Question 17

Which of the following is a suggested method for improving productivity through motivation and involvement of employees?

Accepted Answer

A)  Increasing training 
B)  Increasing employee participation 
C)  Enhancing flexibility 
D)  Improving reward systems 
E)  All of these choices 
A)  Increasing training 
B)  Increasing employee participation 
C)  Enhancing flexibility 
D)  Improving reward systems 
E)  All of these choices

Question 18

____________________ is the set of processes and systems used by organizations to convert resources into products and services.

Accepted Answer

The answer of ____________________ is the set of processes and...

Question 19

A furniture manufacturer in Durham,North Carolina,has a pay-for-knowledge compensation system in which an employee's hourly wage depends on how many different jobs she or he can do.Which of the following statements describing research results about such programs is FALSE?

Accepted Answer

A)  They increase workforce flexibility. 
B)  They reduce the number of employees required. 
C)  Unions support such programs because they give the worker more voice in operations. 
D)  They are an effective means of increasing productivity. 
E)  The key to the success of such programs is rewards. 
A)  They increase workforce flexibility. 
B)  They reduce the number of employees required. 
C)  Unions support such programs because they give the worker more voice in operations. 
D)  They are an effective means of increasing productivity. 
E)  The key to the success of such programs is rewards.

Question 20

Which of the eight dimensions of quality is a measure of product life?

Accepted Answer

A)  Reliability 
B)  Durability 
C)  Serviceability 
D)  Performance 
E)  Perceived quality 
A)  Reliability 
B)  Durability 
C)  Serviceability 
D)  Performance 
E)  Perceived quality

Dina works in construction.She travels to the job site to build the next house.This is an example of a ____ layout.

The goals of operations managers are efficiency and effectiveness,which are achieved through

Which of the following statements about the effects of automation on employees is TRUE?

Define the term quality,and briefly describe the eight dimensions of quality listed in the text.

Special Exercises You spend a month at a Marriott TownePlace Suites.Match the following.You may use a response once,more than once,or not at all. -The hotel room feels new even though it is five years old

Differentiate between computer-aided design,computer-aided manufacturing,and computer-integrated manufacturing.

Callaway makes golf clubs.Which type of layout would you expect to find in a manufacturing plant that makes silverware?

Features supplement the services basic functioning characteristics.

Technology is the set of processes and systems used by organizations to convert resources into products or services.

Which of the following factors is NOT a consideration when determining the capacity utilization required in an operations system?

United Technologies offered to buy Goodrich.This is an example of what kind of an operations decision?

According to the text,the major problem associated with total factor productivity is that

Special Exercises You spend a month at a Marriott TownePlace Suites.Match the following.You may use a response once,more than once,or not at all. -Customer service is consistent

Dorothy loves eating at Panera Bread because she likes the taste of the food.This is an example of which dimension of quality?

Which of the following statements about the relationship between operations management and utility is TRUE?

An organization can manufacture 10,000 widgets with 10 hours of direct labor.What is its labor productivity?

Which of the following is a suggested method for improving productivity through motivation and involvement of employees?

____________________ is the set of processes and systems used by organizations to convert resources into products and services.

A furniture manufacturer in Durham,North Carolina,has a pay-for-knowledge compensation system in which an employee's hourly wage depends on how many different jobs she or he can do.Which of the following statements describing research results about such programs is FALSE?

Which of the eight dimensions of quality is a measure of product life?

Managing and the Managers Job

Traditional and Contemporary Opportunities and Challenges

Understanding the Organizations Environment

Responding to the Ethical and Social Environment

Navigating the Global Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing Start-Ups and New Ventures

Basic Elements of Organizing

Managing Organization Design

Managing Change and Innovation

Managing Human Resources

Basic Elements of Individual and Interpersonal Behavior

Managing Employee Motivation and Performance

Managing Leadership and Influence Processes

Managing Interpersonal Relations and Communication

Managing Work Groups and Teams

Basic Elements of Control

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Exam 20: Managing Operations, quality, and Productivity

Dina works in construction.She travels to the job site to build the next house.This is an example of a ____ layout.

The goals of operations managers are efficiency and effectiveness,which are achieved through

Which of the following statements about the effects of automation on employees is TRUE?

Define the term quality,and briefly describe the eight dimensions of quality listed in the text.

Special Exercises You spend a month at a Marriott TownePlace Suites.Match the following.You may use a response once,more than once,or not at all. -The hotel room feels new even though it is five years old

Differentiate between computer-aided design,computer-aided manufacturing,and computer-integrated manufacturing.

Callaway makes golf clubs.Which type of layout would you expect to find in a manufacturing plant that makes silverware?

Features supplement the services basic functioning characteristics.

Technology is the set of processes and systems used by organizations to convert resources into products or services.

Which of the following factors is NOT a consideration when determining the capacity utilization required in an operations system?

United Technologies offered to buy Goodrich.This is an example of what kind of an operations decision?

According to the text,the major problem associated with total factor productivity is that

Special Exercises You spend a month at a Marriott TownePlace Suites.Match the following.You may use a response once,more than once,or not at all. -Customer service is consistent

Dorothy loves eating at Panera Bread because she likes the taste of the food.This is an example of which dimension of quality?

Which of the following statements about the relationship between operations management and utility is TRUE?

An organization can manufacture 10,000 widgets with 10 hours of direct labor.What is its labor productivity?

Which of the following is a suggested method for improving productivity through motivation and involvement of employees?

____________________ is the set of processes and systems used by organizations to convert resources into products and services.

A furniture manufacturer in Durham,North Carolina,has a pay-for-knowledge compensation system in which an employee's hourly wage depends on how many different jobs she or he can do.Which of the following statements describing research results about such programs is FALSE?

Which of the eight dimensions of quality is a measure of product life?

Managing and the Managers Job

Traditional and Contemporary Opportunities and Challenges

Understanding the Organizations Environment

Responding to the Ethical and Social Environment

Navigating the Global Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing Start-Ups and New Ventures

Basic Elements of Organizing

Managing Organization Design

Managing Change and Innovation

Managing Human Resources

Basic Elements of Individual and Interpersonal Behavior

Managing Employee Motivation and Performance

Managing Leadership and Influence Processes

Managing Interpersonal Relations and Communication

Managing Work Groups and Teams

Basic Elements of Control

Filters