Exam 20: Managing Operations, quality, and Productivity

There is a Canadian insurance company that provides only one kind of insurance.It insures athletes who have multimillion dollar contracts that must be paid,even if the athlete is injured or in some other way unable to play.Owners buy the insurance policies as a way to protect themselves.When the insurance company decided to specialize in this type of insurance,it made a ____ decision.

(Multiple Choice)

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Question 41

Special Exercises You are thinking of purchasing a Ford Escape Hybrid SUV.You are convinced that it is a high-quality product with good value for the money.Label the following descriptions according to which of the eight dimensions of quality they exemplify.You may use a response once,more than once,or not at all. -It looks great and you feel good driving a more environmentally friendly vehicle.

(Multiple Choice)

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Question 42

Match the following.You may use a response once,more than once,or not at all. -Used when families of products can follow similar flow paths

(Multiple Choice)

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Question 43

The fact that a product or system needs to be capable of meeting established standards refers to which quality dimension?

(Multiple Choice)

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Question 44

Which of the following is a basic component of a total quality management strategy?

(Multiple Choice)

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Question 45

The total productivity achieved by a country is called

(Multiple Choice)

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Question 46

In an earlier chapter,Woodward identified three types of technology: small-batch,mass-production,and continuous flow.Describe the relationships among these types of technology and the various forms of layout described in the discussion on operations control.

(Essay)

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Question 47

A Forever 21 retail store creates value and provides place and time utility by bringing together the customer and products made by others.

(True/False)

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Question 48

Comment on the following statement: a company selected as the Most Family Friendly Place to Work is an example of an award that is given for quality.

(Essay)

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Question 49

Toyota installed a flexible manufacturing assembly line in its plant outside Columbus,Ohio.It can make a variety of cars one after the other,switching production by using scanners that read codes.This is an example of

(Multiple Choice)

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Question 50

Which of the following is a suggested method for improving productivity based on operations?

(Multiple Choice)

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Question 51

Travelers can check-in for their flights online.This is an example of ____________________ automation.

(Short Answer)

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Question 52

Describe and give an example of absolute versus relative quality.

(Essay)

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Question 53

To ensure that a newly designed product moves smoothly to the production stage,____ could be used.

(Multiple Choice)

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Question 54

____ is the totality of features and characteristics of a product or service that determines its ability to satisfy stated or implied needs.

(Multiple Choice)

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Question 55

A Six Sigma defect rate is six standard deviations above the mean rate.

(True/False)

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Question 56

Match the following.You may use a response once,more than once,or not at all. -Relates to just one category of resource inputs

(Multiple Choice)

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Question 57

Sue just received a new assignment from her boss.She is supposed to find a way to use robots to move the work-in-process from one workstation to another.In other words,Sue is supposed to develop a computer-aided design system.

(True/False)

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Question 58

Robots excel at repetitive jobs like loading and unloading as well as at detailed work such as welding.

(True/False)

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Question 59

Which of the following organizations would provide the consumer with time and place utility through its operations management function?

(Multiple Choice)

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Question 60

Showing 41 - 60 of 193

Match the following.You may use a response once,more than once,or not at all. -Used when families of products can follow similar flow paths

The fact that a product or system needs to be capable of meeting established standards refers to which quality dimension?

Which of the following is a basic component of a total quality management strategy?

The total productivity achieved by a country is called

In an earlier chapter,Woodward identified three types of technology: small-batch,mass-production,and continuous flow.Describe the relationships among these types of technology and the various forms of layout described in the discussion on operations control.

A Forever 21 retail store creates value and provides place and time utility by bringing together the customer and products made by others.

Comment on the following statement: a company selected as the Most Family Friendly Place to Work is an example of an award that is given for quality.

Toyota installed a flexible manufacturing assembly line in its plant outside Columbus,Ohio.It can make a variety of cars one after the other,switching production by using scanners that read codes.This is an example of

Which of the following is a suggested method for improving productivity based on operations?

Travelers can check-in for their flights online.This is an example of ____________________ automation.

Describe and give an example of absolute versus relative quality.

To ensure that a newly designed product moves smoothly to the production stage,____ could be used.

____ is the totality of features and characteristics of a product or service that determines its ability to satisfy stated or implied needs.

A Six Sigma defect rate is six standard deviations above the mean rate.

Match the following.You may use a response once,more than once,or not at all. -Relates to just one category of resource inputs

Sue just received a new assignment from her boss.She is supposed to find a way to use robots to move the work-in-process from one workstation to another.In other words,Sue is supposed to develop a computer-aided design system.

Robots excel at repetitive jobs like loading and unloading as well as at detailed work such as welding.

Which of the following organizations would provide the consumer with time and place utility through its operations management function?

Managing and the Managers Job

Traditional and Contemporary Opportunities and Challenges

Understanding the Organizations Environment

Responding to the Ethical and Social Environment

Navigating the Global Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing Start-Ups and New Ventures

Basic Elements of Organizing

Managing Organization Design

Managing Change and Innovation

Managing Human Resources

Basic Elements of Individual and Interpersonal Behavior

Managing Employee Motivation and Performance

Managing Leadership and Influence Processes

Managing Interpersonal Relations and Communication

Managing Work Groups and Teams

Basic Elements of Control

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