Question 1

The objective of ergonomics is to make the best use of employees' capabilities while maintaining the employees' health and well-being.

Accepted Answer

A) True 
 B)False

Question 2

A learning curve reflects the fact that

Accepted Answer

A) each time the number of units produced doubles,the processing time per unit decreases by a constant percentage. 
B) each time the number of units produced doubles,the processing time per unit increases by a constant percentage. 
C) each time the number of units produced doubles,the processing time per unit increases by 10%. 
D) each time the number of units produced doubles,the processing time per unit remains the same. 
A) each time the number of units produced doubles,the processing time per unit decreases by a constant percentage. 
B) each time the number of units produced doubles,the processing time per unit increases by a constant percentage. 
C) each time the number of units produced doubles,the processing time per unit increases by 10%. 
D) each time the number of units produced doubles,the processing time per unit remains the same.

Question 3

A piece-rate wage plan rewards employees for attaining company goals and objectives.

Accepted Answer

A) True 
 B)False

Question 4

An alternative workplace is a combination of nontraditional work locations and practices that supplements or replaces the traditional office.

Accepted Answer

A) True 
 B)False

Question 5

The elements of job design include

Accepted Answer

A) task analysis. 
B) worker analysis. 
C) environmental analysis. 
D) all of the above. 
A) task analysis. 
B) worker analysis. 
C) environmental analysis. 
D) all of the above.

Question 6

One advantage of an individual piece-rate system is that it provides strong incentives to ensure high quality.

Accepted Answer

A) True 
 B)False

Question 7

The direct labor times required to produce the first four units of a new product are shown below:
 
Based on this data the estimated learning or improvement rate is

Accepted Answer

A) 100%. 
B) 90%. 
C) 85%. 
D) 80%. 
A) 100%. 
B) 90%. 
C) 85%. 
D) 80%.

Question 8

Briefly discuss the advantages and disadvantages of scientific management.

Accepted Answer

The advantages of scientific management

Question 9

The direct labor time required to produce the first sailboat of a particular model was 3000 hours.If the company believes that an 80% learning curve applies to the production of this model sailboat then the direct labor time required to produce the 2nd boat is estimated to be

Accepted Answer

A) 600 hours. 
B) 2,400 hours. 
C) 3,600 hours. 
D) 4,000 hours. 
A) 600 hours. 
B) 2,400 hours. 
C) 3,600 hours. 
D) 4,000 hours.

Question 10

______________ involves the horizontal movement or a worker between two or more jobs.

Accepted Answer

A) Cross training 
B) Empowerment 
C) Alternative workplace 
D) Job rotation 
A) Cross training 
B) Empowerment 
C) Alternative workplace 
D) Job rotation

Question 11

Flexibility has traditionally been used as a measure of job efficiency.

Accepted Answer

A) True 
 B)False

Question 12

Advantages of empowerment include all of the following except

Accepted Answer

A) more attention to product quality. 
B) higher productivity. 
C) abuse of power. 
D) more satisfying work. 
A) more attention to product quality. 
B) higher productivity. 
C) abuse of power. 
D) more satisfying work.

Question 13

Scientific Management involves breaking down jobs into elemental activities.

Accepted Answer

A) True 
 B)False

Question 14

______________ gives employees the responsibility and authority to make decisions.

Accepted Answer

A) Cross training 
B) Empowerment 
C) Job rotation 
D) Horizontal job enlargement 
A) Cross training 
B) Empowerment 
C) Job rotation 
D) Horizontal job enlargement

Question 15

The amount of time a worker and a machine are working or idle on a job is illustrated by a

Accepted Answer

A) process flowchart 
B) worker analysis 
C) task analysis 
D) worker-machine chart 
A) process flowchart 
B) worker analysis 
C) task analysis 
D) worker-machine chart

Question 16

Determining worker capabilities and responsibilities for a job is known as worker analysis.

Accepted Answer

A) True 
 B)False

Question 17

Companies with a quality focus generally give their employees the power to make decisions that will improve quality.

Accepted Answer

A) True 
 B)False

Question 18

The motivation for companies to create alternative workplaces is primarily financial.

Accepted Answer

A) True 
 B)False

Question 19

Because services are labor intensive,human resources is becoming a more important strategic factor for service companies.

Accepted Answer

A) True 
 B)False

Exam 8: Human Resources

The objective of ergonomics is to make the best use of employees' capabilities while maintaining the employees' health and well-being.

A learning curve reflects the fact that

A piece-rate wage plan rewards employees for attaining company goals and objectives.

An alternative workplace is a combination of nontraditional work locations and practices that supplements or replaces the traditional office.

The elements of job design include

One advantage of an individual piece-rate system is that it provides strong incentives to ensure high quality.

The direct labor times required to produce the first four units of a new product are shown below: Based on this data the estimated learning or improvement rate is

Briefly discuss the advantages and disadvantages of scientific management.

The direct labor time required to produce the first sailboat of a particular model was 3000 hours.If the company believes that an 80% learning curve applies to the production of this model sailboat then the direct labor time required to produce the 2nd boat is estimated to be

______________ involves the horizontal movement or a worker between two or more jobs.

Flexibility has traditionally been used as a measure of job efficiency.

Advantages of empowerment include all of the following except

Scientific Management involves breaking down jobs into elemental activities.

______________ gives employees the responsibility and authority to make decisions.

The amount of time a worker and a machine are working or idle on a job is illustrated by a

Determining worker capabilities and responsibilities for a job is known as worker analysis.

Companies with a quality focus generally give their employees the power to make decisions that will improve quality.

The motivation for companies to create alternative workplaces is primarily financial.

Because services are labor intensive,human resources is becoming a more important strategic factor for service companies.

Operations Management

Quality Management

Statistical Quality Control

Product Design

Service Design

Processes and Technology

Scheduling

Capacity and Facilities

Project Management

Supply Chain Management: Strategy and Design

Global Supply Chain Procurement and Distribution

Forecasting

Inventory Management

Operational Decision-Making Tools: Simulation

Operational Decision-Making Tools: Linear Programming

The Sales and Operations Planning Process

Resource Planning

Lean Systems

Operational Decision-Making Tools: Decision Analysis

Operational Decision-Making Tools: Acceptance Sampling

Decision-Making Tools: Facility Location Models

Operational Decision-Making Tools: Work Measurement

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