Exam 1: Operations Management

Positioning is a step in strategy formualtion that compares core competencies and order winners.

Briefly describe the four primary functional areas of a firm.How is operations related to them?

The process of producing high-volume,standardized products for a large market is known as craft production.

Core competencies tend to be processes and not products or technologies.

Order qualifiers are the characteristics of a product that have to be satisfied just to be considered for purchase by a customer.

Productivity increases enable a nation to raise its standard of living.

Linear programming,waiting line,simulation,and PERT/CPM are all parts of which era of operations management?

A major challenge and opportunity for many firms is the globalization of the supply chain.

Human resources management provides demand estimates that are used in production decisions.

Which of the following is not one of the four primary functional areas of a firm?

The production system that prizes flexibility over efficiency and quality over quantity is known as

Linear programming,simulation,and waiting line theory are most closely associated with which era in the historical development of operations management?

Ensuring good quality underlies all operational decisions.

What can lead to increases in productivity?

Japanese firms used the concept of ___________ to convert from mass production to lean production.

What is electronic commerce?

Single factor productivity measures compare output to an individual input.

The transformation process associated with health care is best described as

A transformation process is a series of activities from supplier to customer that add value to a product or service.

All of the following are characteristics of today's consumer market except