Question 1

What is the difference between instructional-based programs and work-based programs?

Accepted Answer

work-based: ties training acti

Question 2

A critical incident is simply an example of especially good or poor performance on the part of the employee.

Accepted Answer

A) True 
 B)False

Question 3

Maurice works for Logan Trainers,a company that provides management development workshops for businesses.Maurice is very popular and companies often ask for him by name,even though Logan has a lot of different instructors it could assign to workshops.Logan pays all instructors the same amount for teaching a workshop,but last week Maurice asked that he be given a higher rate of pay than the other instructors because he is so popular with companies.If the following facts were known,which one would MOST strengthen Maurice's case?

Accepted Answer

A)  He has led more training workshops than any other seminar leader who is employed by Logan. 
B)  If Logan lost Maurice,companies might stop coming to Logan for management development workshops. 
C)  Maurice has worked for Logan for fifteen years,which is longer than any other instructor. 
D)  Maurice is also a teacher in the local high school,and he has received several awards for his teaching. 
E)  The businesses that contract with Logan say that the workshops are essential to their operation. 
A)  He has led more training workshops than any other seminar leader who is employed by Logan. 
B)  If Logan lost Maurice,companies might stop coming to Logan for management development workshops. 
C)  Maurice has worked for Logan for fifteen years,which is longer than any other instructor. 
D)  Maurice is also a teacher in the local high school,and he has received several awards for his teaching. 
E)  The businesses that contract with Logan say that the workshops are essential to their operation.

Question 4

Promotion from within can help build morale and keep high-quality employees from leaving.

Accepted Answer

A) True 
 B)False

Question 5

Describe the human resources development process.

Accepted Answer

- begins with orientation,then

Question 6

What types of activities take place in the selection stage? Identify the variety of selection techniques that are used.

Accepted Answer

- sort through pool of candidates to cho

Question 7

The ________ prohibits a wide variety of practices in recruiting,selecting,promoting,and dismissing personnel.

Accepted Answer

A)  Canada Labour Standards Act 
B)  National Labour Relations Act 
C)  Canadian Human Rights Act 
D)  Canadian Labour Relations Act 
E)  Employment Equity Act of 1986 
A)  Canada Labour Standards Act 
B)  National Labour Relations Act 
C)  Canadian Human Rights Act 
D)  Canadian Labour Relations Act 
E)  Employment Equity Act of 1986

Question 8

Which of the following is correct with regard to selecting human resources?

Accepted Answer

A)  An application form is an inefficient method of gathering information about an applicant. 
B)  An assessment centre is a place where human resource professionals analyze an applicant's application form. 
C)  The interview is a popular selection tool because it is almost always a good predictor of future job success. 
D)  Interviewers can increase interview validity by asking "curveball" questions,i.e.,questions that job applicants would never be expected to be asked. 
E)  All of these are correct. 
A)  An application form is an inefficient method of gathering information about an applicant. 
B)  An assessment centre is a place where human resource professionals analyze an applicant's application form. 
C)  The interview is a popular selection tool because it is almost always a good predictor of future job success. 
D)  Interviewers can increase interview validity by asking "curveball" questions,i.e.,questions that job applicants would never be expected to be asked. 
E)  All of these are correct.

Question 9

John is reading a document that describes the conditions under which his job will be done,the ways in which it relates to other positions,and the duties he needs to perform.John is probably looking at

Accepted Answer

A)  a job specification. 
B)  a job description. 
C)  job relatedness. 
D)  person-job matching. 
E)  a job analysis. 
A)  a job specification. 
B)  a job description. 
C)  job relatedness. 
D)  person-job matching. 
E)  a job analysis.

Question 10

Both external and internal staffing start with effective recruiting.

Accepted Answer

A) True 
 B)False

Question 11

The process of attracting qualified persons to apply for the jobs that are open is called ________.

Accepted Answer

A)  searching 
B)  soliciting 
C)  interviewing 
D)  recruiting 
E)  selection 
A)  searching 
B)  soliciting 
C)  interviewing 
D)  recruiting 
E)  selection

Question 12

Mark,a manager in production,is trying to determine the supply and demand of employees in order to develop specific strategies.John is working on

Accepted Answer

A)  job specifications. 
B)  job descriptions. 
C)  performance appraisal. 
D)  job analysis. 
E)  forecasting. 
A)  job specifications. 
B)  job descriptions. 
C)  performance appraisal. 
D)  job analysis. 
E)  forecasting.

Question 13

The two basic processes of external staffing are recruitment and selection.

Accepted Answer

A) True 
 B)False

Question 14

What are the two types of sexual harassment?

Accepted Answer

Quid pro quo harassm

Question 15

The questionnaire that asks for information such as the background,experience,and education of each applicant is known as the job application form.

Accepted Answer

A) True 
 B)False

Question 16

Critics of comparable worth say that it ignores the supply and demand aspects of labour; that is,it forces companies to pay people more than the open market price for their labour (which may happen in jobs where there is a surplus of workers).

Accepted Answer

A) True 
 B)False

Question 17

Wages are paid for ________,while salary is paid for ________.

Accepted Answer

A)  getting a job done; time worked 
B)  time worked; number of units produced 
C)  number of units produced; getting a job done 
D)  time worked or number of units produced; getting a job done 
E)  time worked; unusually high performance 
A)  getting a job done; time worked 
B)  time worked; number of units produced 
C)  number of units produced; getting a job done 
D)  time worked or number of units produced; getting a job done 
E)  time worked; unusually high performance

Question 18

With regard to drug testing,it is correct to say that

Accepted Answer

A)  according to Canadian Human Rights Commission policy,pre-employment drug testing and random drug testing are generally permitted. 
B)  the Greater Toronto Airport Authority (GTA
A) and Goodyear Canada were allowed to use drug and alcohol testing for safety-sensitive positions. 
C)  post-treatment checks for employees with a history of drug abuse are not allowed. 
D)  employers are allowed to deny selection because of a positive pre-employment drug test. 
E)  all of these statements are correct. 
A)  according to Canadian Human Rights Commission policy,pre-employment drug testing and random drug testing are generally permitted. 
B)  the Greater Toronto Airport Authority (GTA
A) and Goodyear Canada were allowed to use drug and alcohol testing for safety-sensitive positions. 
C)  post-treatment checks for employees with a history of drug abuse are not allowed. 
D)  employers are allowed to deny selection because of a positive pre-employment drug test. 
E)  all of these statements are correct.

Question 19

Like many other companies,Supreme Inc.has experienced reduced sales revenues during the last few years.But the company has not laid any workers off,and turnover is not high.The CEO thinks that this lack of disruption in the company's workforce is a positive sign,but the human resources director says that employees are too focused on maintaining their job,and they are not enthusiastically pursuing the company's goals.Which of the following would support the human resource director's feeling that the workforce is not engaged in their work?

Accepted Answer

A)  Human resource polls involving hundreds of companies show that only one-third of all employees are really engaged in their work. 
B)  Supreme's vision statement says that every employee must be committed to the company's goals. 
C)  There are few opportunities at Supreme for current employees to move into new,higher level jobs. 
D)  Supreme offers only voluntary training programs to prepare workers for job advancement. 
E)  Peformance appraisals are conducted only once each year. 
A)  Human resource polls involving hundreds of companies show that only one-third of all employees are really engaged in their work. 
B)  Supreme's vision statement says that every employee must be committed to the company's goals. 
C)  There are few opportunities at Supreme for current employees to move into new,higher level jobs. 
D)  Supreme offers only voluntary training programs to prepare workers for job advancement. 
E)  Peformance appraisals are conducted only once each year.

Question 20

Workers who are experts in specific fields and who add value because of what they know,rather than how long they have worked or the job they do,are known as

Accepted Answer

A)  knowledge workers. 
B)  information workers. 
C)  expert workers. 
D)  value workers. 
E)  specialized workers. 
A)  knowledge workers. 
B)  information workers. 
C)  expert workers. 
D)  value workers. 
E)  specialized workers.

What is the difference between instructional-based programs and work-based programs?

A critical incident is simply an example of especially good or poor performance on the part of the employee.

Promotion from within can help build morale and keep high-quality employees from leaving.

Describe the human resources development process.

What types of activities take place in the selection stage? Identify the variety of selection techniques that are used.

The ________ prohibits a wide variety of practices in recruiting,selecting,promoting,and dismissing personnel.

Which of the following is correct with regard to selecting human resources?

John is reading a document that describes the conditions under which his job will be done,the ways in which it relates to other positions,and the duties he needs to perform.John is probably looking at

Both external and internal staffing start with effective recruiting.

The process of attracting qualified persons to apply for the jobs that are open is called ________.

Mark,a manager in production,is trying to determine the supply and demand of employees in order to develop specific strategies.John is working on

The two basic processes of external staffing are recruitment and selection.

What are the two types of sexual harassment?

The questionnaire that asks for information such as the background,experience,and education of each applicant is known as the job application form.

Critics of comparable worth say that it ignores the supply and demand aspects of labour; that is,it forces companies to pay people more than the open market price for their labour (which may happen in jobs where there is a surplus of workers).

Wages are paid for ,while salary is paid for .

With regard to drug testing,it is correct to say that

Workers who are experts in specific fields and who add value because of what they know,rather than how long they have worked or the job they do,are known as

Understanding the Canadian Business System

Understanding the Environments of Business

Conducting Business Ethically and Responsibly

Understanding Entrepreneurship, small Business, and New Venture Creation

The Global Context of Business

Managing the Business Enterprise

Understanding Labourmanagement Relations

Motivating and Leading Employees

Producing Goods and Services

Increasing Productivity and Quality

Managing Information Systems and Communication Technology

Understanding Accounting Issues

Understanding Marketing Processes and Consumer Behaviour

Developing and Promoting Goods and Services

Pricing and Distributing Goods and Services

Understanding Money and Banking

Understanding Securities and Investments

Financial Decisions and Risk Management

Filters

Exam 8: Managing Human Resources

What is the difference between instructional-based programs and work-based programs?

A critical incident is simply an example of especially good or poor performance on the part of the employee.

Promotion from within can help build morale and keep high-quality employees from leaving.

Describe the human resources development process.

What types of activities take place in the selection stage? Identify the variety of selection techniques that are used.

The ________ prohibits a wide variety of practices in recruiting,selecting,promoting,and dismissing personnel.

Which of the following is correct with regard to selecting human resources?

John is reading a document that describes the conditions under which his job will be done,the ways in which it relates to other positions,and the duties he needs to perform.John is probably looking at

Both external and internal staffing start with effective recruiting.

The process of attracting qualified persons to apply for the jobs that are open is called ________.

Mark,a manager in production,is trying to determine the supply and demand of employees in order to develop specific strategies.John is working on

The two basic processes of external staffing are recruitment and selection.

What are the two types of sexual harassment?

The questionnaire that asks for information such as the background,experience,and education of each applicant is known as the job application form.

Critics of comparable worth say that it ignores the supply and demand aspects of labour; that is,it forces companies to pay people more than the open market price for their labour (which may happen in jobs where there is a surplus of workers).

Wages are paid for ________,while salary is paid for ________.

With regard to drug testing,it is correct to say that

Workers who are experts in specific fields and who add value because of what they know,rather than how long they have worked or the job they do,are known as

Understanding the Canadian Business System

Understanding the Environments of Business

Conducting Business Ethically and Responsibly

Understanding Entrepreneurship, small Business, and New Venture Creation

The Global Context of Business

Managing the Business Enterprise

Understanding Labourmanagement Relations

Motivating and Leading Employees

Producing Goods and Services

Increasing Productivity and Quality

Managing Information Systems and Communication Technology

Understanding Accounting Issues

Understanding Marketing Processes and Consumer Behaviour

Developing and Promoting Goods and Services

Pricing and Distributing Goods and Services

Understanding Money and Banking

Understanding Securities and Investments

Financial Decisions and Risk Management

Filters

Wages are paid for ,while salary is paid for .