Exam 12: Developing and Leading Teams: Part A

Groups may be classified according to their primary goals in an organization as open or closed groups.

Norms are unrelated to the central values and goals of the team.

High cohesiveness always leads to higher productivity in teams.

Teams that are frequently used to foster innovation,speed,and a focus on responding to customer needs are efficiency teams.

In Diversity Competency: Angela Braly,CEO and President,WellPoint,Inc. ,diversity is seen as a shared responsibility among all associates in the organization.

A bad apple is a team member who obtains the benefits of membership but does not bear a proportional share of the responsibility for generating the benefit.

Eliza,who wants to gain acceptance and status in a support group for women employees at her company,should probably engage more task-oriented than relations-oriented behavior within the group.

In Diversity Competency: Angela Braly,CEO and President,WellPoint,Inc. ,WellPoint remains active in various diversity organizations in order to stay abreast of changes and best practices.

The only special challenge faced by global virtual teams is language differences.

Virtual teams primarily work across two dimensions: distance and date.

A cross-functional team refers to highly interdependent,competent,and empowered members who work together effectively on a daily basis to manufacture an entire product or provide an entire service to a set of customers.

In Self Competency: Sanjiv Das's Leadership at CitiMortgage,one of Das' goals upon becoming CEO of CitiMortgage was to bolster employee morale during a time of intense business demand and shrinking public respect toward financial institutions.

Cross-functional teams bring together the knowledge and skills of people from different specialty areas to identify and solve mutual problems.

In the operation of virtual teams,the only technology that is used is Internet/Intranet systems.

When group members make it clear that strong arguments against any of the team's illusions,stereotypes,or commitments is contrary to what is expected of all loyal members,it's likely that members are suffering from the groupthink characteristic of direct pressure.

A functional team usually includes employees who work together daily on similar tasks and must coordinate their efforts.

Self-managed teams typically create one or more managerial levels.

Building team-centered feelings and social interactions are part of the relations-oriented role of a team member.

Guidelines for leading teams with different time orientations include encouraging the use of time-related language such as "Wait a minute," "I'll be in touch shortly".

Teams do not necessarily develop in the straightforward manner depicted in the five-stage team development model;in fact,a team can fail and disband at any stage.