Exam 5: Learning Concepts to Improve Performance: Part B

____ is the relationship between a behavior and the preceding and following environmental events that influence that behavior.

Explain why intermittent reinforcement schedules lead to slower extinction of behavior than continuous reinforcement.

Susan would like to stop employees from taking long lunches.She decides the best way to do so is to punish those who come back from lunch late.Which of the following is not a potential negative effect of Susan's plan?

An event that once had neutral value but has taken on some value (positive or negative)for an individual because of past experience is called a(n):

At Toyota's Camry assembly plant in Georgetown,Kentucky,a(an)____ is a suggestion that results in safety,cost or quality improvements.

An event that is desirable,or pleasing,to the employee is called a(n):

A(n)____ schedule of reinforcement is applied when reinforcement is delivered each time a particular behavior occurs.

Briefly identify the conditions that must be met for vicarious learning to occur.

Your textbook gives an example of a financial firm called Calvert which includes all of the following in its secondary reinforcers except:

The ____ reinforcement schedule leads to average and irregular performance.

According to Learning from Experience: Working at United Parcel Service,the Five Seeing Habits include all of the following except:

The purpose of positive reinforcement is to ____ the frequency of desired employee behavior and the purpose of negative reinforcement is to ____ the frequency of desired employee behavior.

Explain the difference between classical and operant conditioning in terms of the relationship between the relevant preceding environmental events that occur before the learned response,and the learned response itself.Describe how this difference influences the extent to which each type of conditioning is subject to conscious monitoring and control.

Explain how a manager's understanding of the concept of self-efficacy could be used to improve the performance and mental outlook of subordinates.

The researcher most closely associated with operant conditioning as a form of learning is:

When Jill's mother was gravely ill,each time the phone rang she expected it to be bad news.Eventually,she got the phone call that she had died.Afterward,Jill became very anxious whenever the phone would ring.Her anxiety was likely the result of:

In Teams Competency: Steelcase,Inc. ,team members who stay after their shifts to watch how other employees perform certain tasks are engaging in:

A manager looking for high and stable performance,starting soon,would be best using a ____ rather than ____ schedule of reinforcement.

An individual's estimate of his or her own ability to perform a specific task in a particular situation is that individual's:

Explain the relationship between reinforcement and rewards.