Exam 5: Learning Concepts to Improve Performance: Part B

Drinking water would be an example of a(n)____ to most people.

Sean Connery receives a bonus every time he sells 100 cars at Sewell Motor Company.He is being reinforced according to a ____ schedule of reinforcement.

____ is more effective than punishment over the long run.

In Teams Competency: Steelcase,Inc. ,when new equipment is needed,the organization allows the team of employees who will be responsible for running the equipment to make the decision about what to buy and how it should be installed on the shop floor.This illustrates the organization's commitment to:

A manager wants to maintain high quality products made at his plant.He uses random quality checks (after some number of units are produced)with bonuses for zero defects.He is using a ____ schedule of reinforcement.

A manager wishing to maintain high levels of employee volunteerism for generally desirable overseas business trips would probably be most successful in maintaining a steady stream of volunteers if she rewards this behavior on a ____ schedule.

Food would be example of a(n)____ to most people.

Negative reinforcement refers to a(n)____ event that is ____ contingent upon the proper behavior.

Labeling behavior as ____ or ____ may be somewhat subjective and depend on the value system being applied.

Toy painters on Mattel's assembly line in China are paid by the hour,regardless of the number of toys they have painted.These workers are being reinforced according to a ____ schedule of reinforcement.

A(n)____ response may not be under the conscious control of the individual.

According to the Ethics Competency: Time off for bad behavior,the prison rehab program for substance abusers is so popular that ____.

A ____ schedule of reinforcement is being applied when reinforcement is delivered only after a constant amount of time has passed,regardless of the number of desired behaviors that have occurred.

A ____,which can be either positive or negative,is the result of a behavior.

When trying to maintain high levels of volunteerism among the staff for meetings with a difficult but important client,a manager would probably be most successful if she financially rewards this behavior on a ____ schedule.

Punishment refers to a(n)____ event that is ____ contingent upon the appropriate behavior.

In most organizations,praise and recognition are delivered by managers according to a ____ schedule of reinforcement.

Most behaviors in organizations are influenced by:

The Hogan's,a family restaurant,uses a system of points to manage the behavior of the wait staff.Each member of the wait staff has a running total of points that can be added to or subtracted from based on their behaviors.When an employee reaches 200 points,a bonus is received.If points ever become negative,employees are reprimanded or even fired.For the employees at The Hogan's,points would be best characterized as:

____ is the most common form of punishment in organizations.