Exam 5: Learning Concepts to Improve Performance: Part A

Rich Cotorski is the scientist most frequently associated with classical conditioning.

According to Learning from Experience: Working at United Parcel Service,UPS service providers are told to look at the package only once to fix the address in their mind.

Randomly giving weekly praise to team members is a form of fixed interval schedule reinforcement.

Labeling behavior as desirable or undesirable is based upon easily verifiable criteria.

Continuous reinforcement occurs when a reinforcer is delivered after some,but not every,occurrence of the desired behavior.

Undesirable work behaviors contribute to achieving organizational goals.

Effective managers try to try to change employees' personalities or basic beliefs,rather than try to identify observable employee behaviors and the environmental conditions that influence the probability of these behaviors.

Effective managers do not try to change employees' personalities or basic beliefs.

Voluntary behaviors are called antecedents because they have some influence on the environment.

Intermittent reinforcement occurs when a reinforcer is delivered after some,but not every,occurrence of the desired behavior.

Labeling behavior as desirable or undesirable may be somewhat subjective and depends on the value systems of the organization (most often represented by an employee's manager)and the employee exhibiting the behavior.

At gambling casinos,patrons win,but not on a regular basis.This is a form of variable ratio schedule reinforcement.

Both punishment and positive reinforcement manipulate an unpleasant event as a consequence of behavior.

Self-control refers to the individual's estimate of his or her own ability to perform a specific task in a particular situation.

According to the principle of immediate reinforcement,the larger the amount of reinforcer delivered after the desire behavior,the more effect the reinforcer will have on the frequency of the desired behavior.

An example of classical conditioning is the AFLAC company,and how it has created a link between its duck and supplemental insurance.

Self control learning provides the foundation for all self-help videos.

At Presbyterian Hospital's emergency room in Plano,Texas,the special lights in the hallway are the conditioned stimulus and a patient who needs treatment is the unconditioned stimulus.

A good rule of thumb is for managers is five positive reinforcements to one punishment.

A reward does not necessarily have to increase the frequency of the behavior it follows to qualify as a reinforcer.