Exam 5: Learning Concepts to Improve Performance: Part A

If an employee gets a reward,it also acts as a reinforcer.

A classically conditioned response may not be under an individual's conscious control.

Desired employee behaviors usually don't include very many such responses which can be changed with classical conditioning techniques.

Escape learning is the same as negative reinforcement.

When a leader primarily uses positive reinforcement,an occasional deserved punishment will seriously deter the employee's improvement plan.

According to the Across Cultures Competency: Flowers: A Symbol of Love?,the color red (a red rose)is used to cast spells in Mexico,and a whitebouquet is necessary to lift the spell.

An antecedent is the result of a behavior,which can be either positive or negative in terms of goal or task accomplishment.

The process by which individuals learn to link the information from a neutral stimulus to a stimulus that causes a response is referred to as operant conditioning.

Classical conditioning is the process by which individuals learn to link the information from a neutral stimulus to a stimulus that causes a response.

Guidelines for using social learning theory to influence employee behavior in organizations include identifying the behaviors that will lead to improved performance.

One of the guidelines recommended for using contingencies of reinforcement in the work setting are "Do not reward all employees in the same way".

What happens as a consequence of a behavior is a crucial aspect of classical conditioning.

Vague and general oral reprimands should not be given about behavior and especially not about a so-called bad attitude.

The principle of reinforcement size states that the larger the amount of reinforcer delivered after the desire behavior,the more effect the reinforcer will have on the frequency of the desired behavior.

Self-congratulation for accomplishing a particularly difficult assignment is an example of a self-administered reward.

According to Learning from Experience: Working at United Parcel Service,United Parcel Service gives its supervisors note cards to use for on-road driver evaluations.

For the first two weeks at her new job,Tina was annoyed by how much her manager watched over her shoulder to make sure she was doing the job right.When she finally started performing well,she noticed that the manager was not watching any more.In this case,the manager used positive reinforcement to get a desired behavior from Tina.

Empowerment means giving employees the authority,skills,and self-control to perform their tasks.

Employees quickly learn whether their behavior is desirable or undesirable based on the leader's reaction to the behavior and how to change an undesirable to a desirable (from the leader's viewpoint)behavior.

Punishment is an unpleasant event that follows a behavior and decreases its frequency.