Question 1

Give an example of one well-known needs theory. Be sure to identify the needs described by that theory.

Accepted Answer

The Needs Classification of Different Th

Question 2

Expectancy theory describes one's motivation as a primarily unconscious process.

Accepted Answer

A) True 
 B)False

Question 3

Managers who use goal-setting theory to motivate employees should__________ .

Accepted Answer

A)  look for and correct obvious performance inequities 
B)  reduce employees' inputs 
C)  make sure workers truly accept organizational goals 
D)  avoid the use of empowerment 
E)  do all of these 
A)  look for and correct obvious performance inequities 
B)  reduce employees' inputs 
C)  make sure workers truly accept organizational goals 
D)  avoid the use of empowerment 
E)  do all of these

Question 4

Which of the following is an example of an extrinsic reward?

Accepted Answer

A)  a sense of achievement 
B)  a feeling of responsibility 
C)  a salary increase 
D)  pride from accomplishing a difficult task 
E)  all of these 
A)  a sense of achievement 
B)  a feeling of responsibility 
C)  a salary increase 
D)  pride from accomplishing a difficult task 
E)  all of these

Question 5

The city of Cairo has the world's greatest collection of Islamic buildings and statues. It would seem an ideal location for Muslim tourists, but unfortunately preservation activities have been inadequate and often more destructive than constructive. Imagine the Egyptian government is instituting a marketing campaign to motivate tourists to spend their vacation dollars in Cairo. Imagine tourists visiting Cairo and being motivated never to visit there again due to the fact that every old building they saw seemed more likely to cave in than the last one they had seen. In terms of motivational theory,___________ would have occurred.

Accepted Answer

A)  instrumentality 
B)  punishment 
C)  goal acceptance 
D)  contingency feedback 
E)  valence modification 
A)  instrumentality 
B)  punishment 
C)  goal acceptance 
D)  contingency feedback 
E)  valence modification

Question 6

Pay TV
One industry with a reputation for less­than­stellar customer service is that of the nation's pay­TV providers. Much of the terrible customer service is blamed on outsourcing. To cut costs, most pay-TV providers have farmed out customer service functions to vast call centers that hire low-paid, poorly trained employees who lack any incentive to care about faceless customers. There is one exception to that rule-DirecTV, which has the best customer service record in the industry even though it, too, uses outsourcing. The primary difference between DirecTV and other pay-TV providers is motivation. The customer service reps get free satellite TV at their homes after three months on the job. The call reps are invited to special events and given the opportunity to mingle with NFL stars
and television celebrities. In addition, the reps were given the power to handle customer's complaints themselves,
rather than simply acting as listeners.
-Refer to Pay TV. Providing free satellite television to call reps after three months of employment is an example of a(n) ____.

Accepted Answer

A)  extrinsic reward 
B)  absolute reinforcement 
C)  valence motivator 
D)  intrinsic reward 
E)  overreward 
A)  extrinsic reward 
B)  absolute reinforcement 
C)  valence motivator 
D)  intrinsic reward 
E)  overreward

Question 7

According to____________  , people will be motivated when they perceive they are being treated fairly.

Accepted Answer

A)  expectancy theory 
B)  Maslow's Hierarchy of Needs 
C)  equity theory 
D)  Alderfer's ERG Theory 
E)  reinforcement theory 
A)  expectancy theory 
B)  Maslow's Hierarchy of Needs 
C)  equity theory 
D)  Alderfer's ERG Theory 
E)  reinforcement theory

Question 8

An intrinsic reward is a reward associated with performing a task or activity for its own sake.

Accepted Answer

A) True 
 B)False

Question 9

In equity theory,____________  are others with whom people compare themselves to determine if they have been treated fairly.

Accepted Answer

A)  liaisons 
B)  valence bearers 
C)  mentors 
D)  reinforcers 
E)  referents
Are others with whom people compare themselves to determine if they have been treated 
A)  liaisons 
B)  valence bearers 
C)  mentors 
D)  reinforcers 
E)  referents
Are others with whom people compare themselves to determine if they have been treated

Question 10

According to the equity theory, objective reality rather than employee perceptions that determines employee motivation.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following is a basic component of equity theory?

Accepted Answer

A)  valences 
B)  reinforcement 
C)  referents 
D)  instrumentality 
E)  expectancy 
A)  valences 
B)  reinforcement 
C)  referents 
D)  instrumentality 
E)  expectancy

Question 12

Imagine that you have just been elected chair of a campus committee that is trying to raise $100,000 in scholarship funding for disabled youth. Your committee is composed of 15 college instructors, students, and staff with an additional 25 community volunteers who have agreed to provide ideas and labor in the fundraising effort. Explain how you, in your role as chair, would use the principles of goal-setting theory to achieve your committee's goal.

Accepted Answer

A goal is a target, objective, or result

Question 13

Although both Title IX of the 1972 Education Amendments and the advent of professional women's sporting significant discrepancies still exist between men's and women's sports. For example, women receive less media coverage, promotion, and institutional support. According to____________  the top of their ability is less than that for men.

Accepted Answer

A)  equity theory 
B)  reinforcement theory 
C)  goal-setting theory 
D)  theory of procedural justice 
E)  expectancy theory
, the motivation for women athletes to perform at 
A)  equity theory 
B)  reinforcement theory 
C)  goal-setting theory 
D)  theory of procedural justice 
E)  expectancy theory
, the motivation for women athletes to perform at

Question 14

Define equity theory. List its basic components and give one example of each of these components.

Accepted Answer

Equity theory says that people will be m

Question 15

____________ are the rewards associated with performing a task or activity for its own sake.

Accepted Answer

A)  Extrinsic rewards 
B)  Intrinsic rewards 
C)  Motivational cues 
D)  Performance valences 
E)  Physiological rewards 
A)  Extrinsic rewards 
B)  Intrinsic rewards 
C)  Motivational cues 
D)  Performance valences 
E)  Physiological rewards

Question 16

Differentiate between distributive and procedural justice. Briefly explain how each relates to motivating with equity theory.

Accepted Answer

Equity theory focuses on distributive ju

Question 17

For goal-setting theory to motivate employees, managers must provide frequent, specific, performance-related feedback.

Accepted Answer

A) True 
 B)False

Question 18

Once lower-order needs are satisfied, it is difficult to predict which higher-order needs will motivate behavior.

Accepted Answer

A) True 
 B)False

Question 19

What are reinforcement contingencies? How are reinforcement contingencies related to behavior?

Accepted Answer

Reinforcement contingencies are the caus

Question 20

According to the expectancy theory, ___________affect the conscious choices that people make about their motivation.

Accepted Answer

A)  equity, value-added, and instrumentality 
B)  valence, expectancy, and instrumentality 
C)  expectancy, reinforcement, and instrumentality 
D)  instrumentality, equity, and expectancy 
E)  expectancy, equity, and reinforcement 
A)  equity, value-added, and instrumentality 
B)  valence, expectancy, and instrumentality 
C)  expectancy, reinforcement, and instrumentality 
D)  instrumentality, equity, and expectancy 
E)  expectancy, equity, and reinforcement

Exam 12: Section 1: Managing Individuals and a Diverse Work Force

Give an example of one well-known needs theory. Be sure to identify the needs described by that theory.

Expectancy theory describes one's motivation as a primarily unconscious process.

Managers who use goal-setting theory to motivate employees should__________ .

Which of the following is an example of an extrinsic reward?

According to____________ , people will be motivated when they perceive they are being treated fairly.

An intrinsic reward is a reward associated with performing a task or activity for its own sake.

In equity theory,____________ are others with whom people compare themselves to determine if they have been treated fairly.

According to the equity theory, objective reality rather than employee perceptions that determines employee motivation.

Which of the following is a basic component of equity theory?

Define equity theory. List its basic components and give one example of each of these components.

____________ are the rewards associated with performing a task or activity for its own sake.

Differentiate between distributive and procedural justice. Briefly explain how each relates to motivating with equity theory.

For goal-setting theory to motivate employees, managers must provide frequent, specific, performance-related feedback.

Once lower-order needs are satisfied, it is difficult to predict which higher-order needs will motivate behavior.

What are reinforcement contingencies? How are reinforcement contingencies related to behavior?

According to the expectancy theory, ___________affect the conscious choices that people make about their motivation.

Section 1: Management

Section 2: Management

Section 3: Management

Section 1: History of Management

Section 2: History of Management

Section 3: History of Management

Section 1: Organizational Environments and Cultures

Section 2: Organizational Environments and Cultures

Section 3: Organizational Environments and Cultures

Section 1: Ethics and Social Responsibility

Section 2: Ethics and Social Responsibility

Section 3: Ethics and Social Responsibility

Section 1: Planning and Decision Making

Section 2: Planning and Decision Making

Section 3: Planning and Decision Making

Section 1: Organizational Strategy

Section 2: Organizational Strategy

Section 3: Organizational Strategy

Section 1: Innovation and Change

Section 2: Innovation and Change

Section 3: Innovation and Change

Section 1: Global Management

Section 2: Global Management

Section 1: Designing Adaptive Organizations

Section 2:designing Adaptive Organizations

Section 1: Managing Teams

Section 2: Managing Teams

Section 3: Managing Teams

Section 1: Managing Human Resource Systems

Section 2: Managing Human Resource Systems

Section 3: Managing Human Resource Systems

Section 2: Managing Individuals and a Diverse Work Force

Section 3: Managing Individuals and a Diverse Work Force

Section 1: Motivation

Section 2: Motivation

Section 3: Motivation

Section 1: Leadership

Section 2: Leadership

Section 3: Leadership

Section 1: Managing Communication

Section 2: Managing Communication

Section 1: Control

Section 2: Control

Section 3: Control

Section 1: Managing Information

Section 2: Managing Information

Section 3: Managing Information

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