Question 1

Which of the following is a reason that organizations use virtual teams?

Accepted Answer

A)  to reduce isolation 
B)  to resolve conflict more easily 
C)  to encourage sharing of opinions 
D)  to save money 
E)  to avoid time zone differences 
A)  to reduce isolation 
B)  to resolve conflict more easily 
C)  to encourage sharing of opinions 
D)  to save money 
E)  to avoid time zone differences

Question 2

Which of the following is characteristic of members from high-performing teams?

Accepted Answer

A)  They view conflict as unhealthy and counterproductive. 
B)  They approach work with a judgmental mind-set. 
C)  They openly discuss the set of values, norms, and goals they share. 
D)  They make fewer work-related and supportive statements than other groups. 
E)  They meet infrequently, preferring to work as individual units. 
A)  They view conflict as unhealthy and counterproductive. 
B)  They approach work with a judgmental mind-set. 
C)  They openly discuss the set of values, norms, and goals they share. 
D)  They make fewer work-related and supportive statements than other groups. 
E)  They meet infrequently, preferring to work as individual units.

Question 3

When team members experience conflict because they are trying to make sense of competing ideas about how the team should work, they are in the storming stage of team development.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following best describes the performing stage of team development?

Accepted Answer

A)  All four members of the team discuss what the team roles and goals should be. 
B)  Nick and Julie present alternate ways of assigning work, and the team debates the issue. 
C)  Nick, Julie, Raul, and Ming each share their background at the company. 
D)  The four group members work at their assigned tasks efficiently and work together as needed. 
E)  Nick and Ming draft a work plan, while Raul and Julie write guidelines for the group to consider. 
A)  All four members of the team discuss what the team roles and goals should be. 
B)  Nick and Julie present alternate ways of assigning work, and the team debates the issue. 
C)  Nick, Julie, Raul, and Ming each share their background at the company. 
D)  The four group members work at their assigned tasks efficiently and work together as needed. 
E)  Nick and Ming draft a work plan, while Raul and Julie write guidelines for the group to consider.

Question 5

Briefly explain the four stages of team formation.

Accepted Answer

Teams go through four natural stages to

Question 6

When producing group writing, it is important to ensure that the writing reflects the views of the group at every stage-gathering information, drafting initial findings, and editing the final document.

Accepted Answer

A) True 
 B)False

Question 7

What does validating someone entail?

Accepted Answer

A)  recognizing their feelings as legitimate 
B)  refusing to have difficult conversations with them 
C)  agreeing unconditionally with their perspectives and views 
D)  leading them around to your way of thinking 
E)  deciding to comply with their requests in advance 
A)  recognizing their feelings as legitimate 
B)  refusing to have difficult conversations with them 
C)  agreeing unconditionally with their perspectives and views 
D)  leading them around to your way of thinking 
E)  deciding to comply with their requests in advance

Question 8

Which action is most likely to help build trust in a virtual team?

Accepted Answer

A)  be proactively engaged 
B)  multitask during meetings 
C)  avoid social conversation 
D)  work as independently as possible 
E)  rely mostly on email to communicate 
A)  be proactively engaged 
B)  multitask during meetings 
C)  avoid social conversation 
D)  work as independently as possible 
E)  rely mostly on email to communicate

Question 9

_____ is the psychological bonding that occurs between people and their ideas.

Accepted Answer

A)  Consolidation 
B)  Association 
C)  Disassociation 
D)  Formation 
E)  Reflection 
A)  Consolidation 
B)  Association 
C)  Disassociation 
D)  Formation 
E)  Reflection

Question 10

During a group writing project, what should teams do to ensure that all team members buy into the final product? Identify actions to take during all stages of the project.

Accepted Answer

Teams should put extra effort into the p

Question 11

For brevity, the minutes of a meeting should include only the main decisions that were reached.

Accepted Answer

A) True 
 B)False

Question 12

When editing a group document, what should be the first thing the team works on?

Accepted Answer

A)  whether the paper is organized logically 
B)  the transitions between sections 
C)  whether the main ideas are strong and clear 
D)  whether the word choices are appropriate 
E)  the correctness of the grammar and mechanics 
A)  whether the paper is organized logically 
B)  the transitions between sections 
C)  whether the main ideas are strong and clear 
D)  whether the word choices are appropriate 
E)  the correctness of the grammar and mechanics

Question 13

What are actions that will help foster trust during the norming stage of a virtual team project?

Accepted Answer

Demonstrating strong performance in earl

Question 14

Lana's team has been given a group writing assignment. The deadline is two months away. When should the group start working on the project?

Accepted Answer

A)  a week before the deadline 
B)  two weeks before the deadline 
C)  in a month 
D)  in two weeks 
E)  right away 
A)  a week before the deadline 
B)  two weeks before the deadline 
C)  in a month 
D)  in two weeks 
E)  right away

Question 15

One of the unique challenges of working in virtual teams is the inability to gain information by reading nonverbal cues.

Accepted Answer

A) True 
 B)False

Which of the following is a reason that organizations use virtual teams?

Which of the following is characteristic of members from high-performing teams?

When team members experience conflict because they are trying to make sense of competing ideas about how the team should work, they are in the storming stage of team development.

Which of the following best describes the performing stage of team development?

Briefly explain the four stages of team formation.

When producing group writing, it is important to ensure that the writing reflects the views of the group at every stage-gathering information, drafting initial findings, and editing the final document.

What does validating someone entail?

Which action is most likely to help build trust in a virtual team?

_____ is the psychological bonding that occurs between people and their ideas.

During a group writing project, what should teams do to ensure that all team members buy into the final product? Identify actions to take during all stages of the project.

For brevity, the minutes of a meeting should include only the main decisions that were reached.

When editing a group document, what should be the first thing the team works on?

What are actions that will help foster trust during the norming stage of a virtual team project?

Lana's team has been given a group writing assignment. The deadline is two months away. When should the group start working on the project?

One of the unique challenges of working in virtual teams is the inability to gain information by reading nonverbal cues.

Establishing Credibility

Interpersonal Communication and Emotional Intelligence

Communicating Across Cultures

Creating Effective Business Messages

Improving Readability With Style and Design

E-Mail and Other Traditional Tools for Business Communication

Social Media for Business Communication

Routine Business Messages

Persuasive Messages

Bad-News Messages

Research and Business Proposals and Planning for Business Proposals

Completing Business Proposals and Business Reports

Planning Presentations

Delivering Presentations

Employment Communication

Filters

Exam 3: Team Communication and Difficult Conversations

Which of the following is a reason that organizations use virtual teams?

Which of the following is characteristic of members from high-performing teams?

When team members experience conflict because they are trying to make sense of competing ideas about how the team should work, they are in the storming stage of team development.

Which of the following best describes the performing stage of team development?

Briefly explain the four stages of team formation.

When producing group writing, it is important to ensure that the writing reflects the views of the group at every stage-gathering information, drafting initial findings, and editing the final document.

What does validating someone entail?

Which action is most likely to help build trust in a virtual team?

_____ is the psychological bonding that occurs between people and their ideas.

During a group writing project, what should teams do to ensure that all team members buy into the final product? Identify actions to take during all stages of the project.

For brevity, the minutes of a meeting should include only the main decisions that were reached.

When editing a group document, what should be the first thing the team works on?

What are actions that will help foster trust during the norming stage of a virtual team project?

Lana's team has been given a group writing assignment. The deadline is two months away. When should the group start working on the project?

One of the unique challenges of working in virtual teams is the inability to gain information by reading nonverbal cues.

Establishing Credibility

Interpersonal Communication and Emotional Intelligence

Communicating Across Cultures

Creating Effective Business Messages

Improving Readability With Style and Design

E-Mail and Other Traditional Tools for Business Communication

Social Media for Business Communication

Routine Business Messages

Persuasive Messages

Bad-News Messages

Research and Business Proposals and Planning for Business Proposals

Completing Business Proposals and Business Reports

Planning Presentations

Delivering Presentations

Employment Communication

Filters