Question 1

Managing perceptions actually consists of three steps:

Accepted Answer

A)  managing risk management, understanding customer centric services, and addressing business's need for information and content management. 
B)  understanding IT's need for Self-Actualization Need, addressing IT's need for Esteem, and understanding IT's need for belonging. 
C)  understanding current perceptions, addressing perceptual problems, and monitoring perceptions on an ongoing basis. 
D)  understanding the need for more communication, addressing the common need for mutual understanding, and managing common interests and agreed upon expectations. 
A)  managing risk management, understanding customer centric services, and addressing business's need for information and content management. 
B)  understanding IT's need for Self-Actualization Need, addressing IT's need for Esteem, and understanding IT's need for belonging. 
C)  understanding current perceptions, addressing perceptual problems, and monitoring perceptions on an ongoing basis. 
D)  understanding the need for more communication, addressing the common need for mutual understanding, and managing common interests and agreed upon expectations.

Question 2

Which of the following, if any, have helped to address many of the challenges IT has faced in the organization?

Accepted Answer

A)  Service-level agreements and cost transparency 
B)  Benchmarking and project management 
C)  Improved tools and technologies 
D)  All of the above 
E)  None of the above 
A)  Service-level agreements and cost transparency 
B)  Benchmarking and project management 
C)  Improved tools and technologies 
D)  All of the above 
E)  None of the above

Question 3

The following are some common perceptions of the IT function EXCEPT:

Accepted Answer

A)  IT is not aligned with business strategy. 
B)  IT is a change agent. 
C)  IT doesn't do the right things. 
D)  IT doesn't do things right. 
E)  IT is inflexible. 
A)  IT is not aligned with business strategy. 
B)  IT is a change agent. 
C)  IT doesn't do the right things. 
D)  IT doesn't do things right. 
E)  IT is inflexible.

Question 4

Expectations and perceptions drive stakeholders' behavior and influence the quality of the business-IT partnership.

Accepted Answer

A) True 
 B)False

Question 5

Positive perceptions of IT must be built by addressing
Four layers of business need:

Accepted Answer

A)  competence, credibility, relationships, and trust. 
B)  competence, profit, relationships, and trust. 
C)  competence, profit, interest, and trust. 
D)  competence, interest, relationships, and profit. 
A)  competence, credibility, relationships, and trust. 
B)  competence, profit, relationships, and trust. 
C)  competence, profit, interest, and trust. 
D)  competence, interest, relationships, and profit.

Question 6

ModMeters' approach to budgeting:

Accepted Answer

A)  did not allow the company to develop new strategies. 
B)  did not allow the company to maintain and expend the IT infrastructure. 
C)  did not allow the ability to hire sufficient staff. 
D)  Both A and C 
E)  All the above 
A)  did not allow the company to develop new strategies. 
B)  did not allow the company to maintain and expend the IT infrastructure. 
C)  did not allow the ability to hire sufficient staff. 
D)  Both A and C 
E)  All the above

Managing perceptions actually consists of three steps:

Which of the following, if any, have helped to address many of the challenges IT has faced in the organization?

The following are some common perceptions of the IT function EXCEPT:

Expectations and perceptions drive stakeholders' behavior and influence the quality of the business-IT partnership.

Positive perceptions of IT must be built by addressing Four layers of business need:

ModMeters' approach to budgeting:

Developing and Delivering on the IT Value Proposition

Developing IT Strategy for Business Value

Linking It to Business Metrics

IT in the New World of Corporate Governance Reforms

Creating and Evolving a Technology Roadmap

The IT Budgeting Process

Information Management: the Nexus of Business and IT

IT in 2010

Strategic Experimentation With IT

Enhancing the Customer Experience With Technology

Information Delivery: ITS Evolving Role

Digital Dashboards

Managing Electronic Communications

Developing It Capabilities

It Sourcing

Delivering IT Functions: a Decision Framework

Building Better It Leaders From the Bottom up

Developing It Professionalism

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Exam 4: Managing Perceptions of IT

Managing perceptions actually consists of three steps:

Which of the following, if any, have helped to address many of the challenges IT has faced in the organization?

The following are some common perceptions of the IT function EXCEPT:

Expectations and perceptions drive stakeholders' behavior and influence the quality of the business-IT partnership.

Positive perceptions of IT must be built by addressing Four layers of business need:

ModMeters' approach to budgeting:

Developing and Delivering on the IT Value Proposition

Developing IT Strategy for Business Value

Linking It to Business Metrics

IT in the New World of Corporate Governance Reforms

Creating and Evolving a Technology Roadmap

The IT Budgeting Process

Information Management: the Nexus of Business and IT

IT in 2010

Strategic Experimentation With IT

Enhancing the Customer Experience With Technology

Information Delivery: ITS Evolving Role

Digital Dashboards

Managing Electronic Communications

Developing It Capabilities

It Sourcing

Delivering IT Functions: a Decision Framework

Building Better It Leaders From the Bottom up

Developing It Professionalism

Filters