Question 1

Which of the following questions was posed by executive committee about whether or not Northern Insurance should put more money into the TUFs system?

Accepted Answer

A)  What went wrong with the TUFS project and what can be done to prevent development problems in the future? 
B)  What needs to be done to realize the benefits that were projected for TUFS? 
C)  How can benefits be measured in future development projects? 
D)  How can the organization apportion the IT budget between TUFS and other IT projects? 
E)  All the above 
A)  What went wrong with the TUFS project and what can be done to prevent development problems in the future? 
B)  What needs to be done to realize the benefits that were projected for TUFS? 
C)  How can benefits be measured in future development projects? 
D)  How can the organization apportion the IT budget between TUFS and other IT projects? 
E)  All the above

Question 2

A perception includes not only facts and knowledge, but also emotions toward an organization.

Accepted Answer

A) True 
 B)False

Question 3

IT's failure to consistently address the lower-level needs of the organization would not be the source of many of the ongoing negative perceptions of IT.

Accepted Answer

A) True 
 B)False

Question 4

Poor perceptions of how well IT delivers value may result in under use of technology by the business but rarely results in tentative IT investments.

Accepted Answer

A) True 
 B)False

Question 5

Even though ModMeters was making a reasonable profit, the company did not spend a lot of resources on IT infrastructure.

Accepted Answer

A) True 
 B)False

Question 6

Richard's first month as temporary CIO at MaxTrade began with:

Accepted Answer

A)  a thorough assessment of the current technology situation at the company. 
B)  meeting with vendors and conducting a review of outsourcing contracts. 
C)  getting to know both the business and the people involved. 
D)  Both A and C 
E)  All the above 
A)  a thorough assessment of the current technology situation at the company. 
B)  meeting with vendors and conducting a review of outsourcing contracts. 
C)  getting to know both the business and the people involved. 
D)  Both A and C 
E)  All the above

Question 7

________ can simply be wrong, and such misperceptions can result in improper judgments and poor decisions.

Accepted Answer

A)  Reputations 
B)  Perceptions 
C)  Attitudes 
D)  OCBs 
A)  Reputations 
B)  Perceptions 
C)  Attitudes 
D)  OCBs

Question 8

Trust between IT and business is essential because of the growing need for business-IT collaboration and not necessarily due to the increasing ambiguity, uncertainty, and complexity of IT work.

Accepted Answer

A) True 
 B)False

Question 9

What issues were keeping ModMeter from expanding globally?

Accepted Answer

ModMeters was the largest producer of me

Question 10

IT projects are considerably more complex than those of the past in that they involve many more elements, such as:

Accepted Answer

A)  risk management and adherence to numerous laws, regulations, and standards. 
B)  integration across multiple platforms and business units. 
C)  customer centric services, information and content management. 
D)  All of the above 
E)  Both B and C 
A)  risk management and adherence to numerous laws, regulations, and standards. 
B)  integration across multiple platforms and business units. 
C)  customer centric services, information and content management. 
D)  All of the above 
E)  Both B and C

Question 11

Many business leaders do not recognize the growing importance of IT as a fundamental driver of business and have concerns about IT's cost effectiveness and the value it adds.

Accepted Answer

A) True 
 B)False

Question 12

Describe Maslow's hierarchy of needs. Does an organization's need for IT parallel Maslow's hierarchy? Why or why not?

Accepted Answer

Research into how IT is viewed by the re

Question 13

ModMeters was the largest producer of metering components in the world
With a full range of:

Accepted Answer

A)  mechanical and digital products. 
B)  mechanical and analog products. 
C)  digital and analog products. 
D)  digital and virtual products. 
E)  All the above 
A)  mechanical and digital products. 
B)  mechanical and analog products. 
C)  digital and analog products. 
D)  digital and virtual products. 
E)  All the above

Question 14

List and describe the factors that may affect perceptions in the business-IT relationship

Accepted Answer

The subfunction of IT with which the use

Question 15

ModMeters never seemed to have the resources to invest in reengineering its existing systems.

Accepted Answer

A) True 
 B)False

Question 16

Before real value can be achieved, IT and the business must have mutual respect for each other's skills and abilities and be willing to defer to each other's area of expertise.

Accepted Answer

A) True 
 B)False

Question 17

One of the biggest frustrations of IT units is that expectations are constantly shifting and overall impressions of IT tend to remain negative.

Accepted Answer

A) True 
 B)False

Question 18

Understanding, shaping, and fulfilling the expectations of stakeholders is central to successful strategy execution.

Accepted Answer

A) True 
 B)False

Question 19

The biggest weakness in the MaxTrade IT architecture was:

Accepted Answer

A)  application development. 
B)  backup and recovery planning. 
C)  hardware management. 
D)  Both A and C 
E)  All the above 
A)  application development. 
B)  backup and recovery planning. 
C)  hardware management. 
D)  Both A and C 
E)  All the above

Question 20

The image of IT and its reputation in the organization arise from a set of shared perceptions among all stakeholder groups that exist only at the individual level.

Accepted Answer

A) True 
 B)False

Which of the following questions was posed by executive committee about whether or not Northern Insurance should put more money into the TUFs system?

A perception includes not only facts and knowledge, but also emotions toward an organization.

IT's failure to consistently address the lower-level needs of the organization would not be the source of many of the ongoing negative perceptions of IT.

Poor perceptions of how well IT delivers value may result in under use of technology by the business but rarely results in tentative IT investments.

Even though ModMeters was making a reasonable profit, the company did not spend a lot of resources on IT infrastructure.

Richard's first month as temporary CIO at MaxTrade began with:

________ can simply be wrong, and such misperceptions can result in improper judgments and poor decisions.

Trust between IT and business is essential because of the growing need for business-IT collaboration and not necessarily due to the increasing ambiguity, uncertainty, and complexity of IT work.

What issues were keeping ModMeter from expanding globally?

IT projects are considerably more complex than those of the past in that they involve many more elements, such as:

Many business leaders do not recognize the growing importance of IT as a fundamental driver of business and have concerns about IT's cost effectiveness and the value it adds.

Describe Maslow's hierarchy of needs. Does an organization's need for IT parallel Maslow's hierarchy? Why or why not?

ModMeters was the largest producer of metering components in the world With a full range of:

List and describe the factors that may affect perceptions in the business-IT relationship

ModMeters never seemed to have the resources to invest in reengineering its existing systems.

Before real value can be achieved, IT and the business must have mutual respect for each other's skills and abilities and be willing to defer to each other's area of expertise.

One of the biggest frustrations of IT units is that expectations are constantly shifting and overall impressions of IT tend to remain negative.

Understanding, shaping, and fulfilling the expectations of stakeholders is central to successful strategy execution.

The biggest weakness in the MaxTrade IT architecture was:

The image of IT and its reputation in the organization arise from a set of shared perceptions among all stakeholder groups that exist only at the individual level.

Developing and Delivering on the IT Value Proposition

Developing IT Strategy for Business Value

Linking It to Business Metrics

IT in the New World of Corporate Governance Reforms

Creating and Evolving a Technology Roadmap

The IT Budgeting Process

Information Management: the Nexus of Business and IT

IT in 2010

Strategic Experimentation With IT

Enhancing the Customer Experience With Technology

Information Delivery: ITS Evolving Role

Digital Dashboards

Managing Electronic Communications

Developing It Capabilities

It Sourcing

Delivering IT Functions: a Decision Framework

Building Better It Leaders From the Bottom up

Developing It Professionalism

Filters

Exam 4: Managing Perceptions of IT

Which of the following questions was posed by executive committee about whether or not Northern Insurance should put more money into the TUFs system?

A perception includes not only facts and knowledge, but also emotions toward an organization.

IT's failure to consistently address the lower-level needs of the organization would not be the source of many of the ongoing negative perceptions of IT.

Poor perceptions of how well IT delivers value may result in under use of technology by the business but rarely results in tentative IT investments.

Even though ModMeters was making a reasonable profit, the company did not spend a lot of resources on IT infrastructure.

Richard's first month as temporary CIO at MaxTrade began with:

________ can simply be wrong, and such misperceptions can result in improper judgments and poor decisions.

Trust between IT and business is essential because of the growing need for business-IT collaboration and not necessarily due to the increasing ambiguity, uncertainty, and complexity of IT work.

What issues were keeping ModMeter from expanding globally?

IT projects are considerably more complex than those of the past in that they involve many more elements, such as:

Many business leaders do not recognize the growing importance of IT as a fundamental driver of business and have concerns about IT's cost effectiveness and the value it adds.

Describe Maslow's hierarchy of needs. Does an organization's need for IT parallel Maslow's hierarchy? Why or why not?

ModMeters was the largest producer of metering components in the world With a full range of:

List and describe the factors that may affect perceptions in the business-IT relationship

ModMeters never seemed to have the resources to invest in reengineering its existing systems.

Before real value can be achieved, IT and the business must have mutual respect for each other's skills and abilities and be willing to defer to each other's area of expertise.

One of the biggest frustrations of IT units is that expectations are constantly shifting and overall impressions of IT tend to remain negative.

Understanding, shaping, and fulfilling the expectations of stakeholders is central to successful strategy execution.

The biggest weakness in the MaxTrade IT architecture was:

The image of IT and its reputation in the organization arise from a set of shared perceptions among all stakeholder groups that exist only at the individual level.

Developing and Delivering on the IT Value Proposition

Developing IT Strategy for Business Value

Linking It to Business Metrics

IT in the New World of Corporate Governance Reforms

Creating and Evolving a Technology Roadmap

The IT Budgeting Process

Information Management: the Nexus of Business and IT

IT in 2010

Strategic Experimentation With IT

Enhancing the Customer Experience With Technology

Information Delivery: ITS Evolving Role

Digital Dashboards

Managing Electronic Communications

Developing It Capabilities

It Sourcing

Delivering IT Functions: a Decision Framework

Building Better It Leaders From the Bottom up

Developing It Professionalism

Filters