Exam 4: Managing Perceptions of IT

Six months after implementation, the TUFS system was eating up the vast majority of Northern Insurance's IT budget and resources to fix underwriting errors created by the system.

The Technical Underwriting Financial System (TUFS) was the largest single investment in IT ever made by Northern Insurance.

Northern Insurance spent almost $________ million on the implementation of the TUFS system.

The TUF system's problems certainly accounted for some of the extra costs, despite the fact that the underwriters implemented all of the process changes required.

Richard's review of the IT infrastructure at MaxTrade concluded:

The following are motivational needs represented by Maslow's hierarchy EXCEPT:

It is important for IT managers to understand and manage business's perceptions of IT as a whole and how IT as a whole perceives and presents itself to the business.

Which of the Maslow's hierarchy needs listed is at the highest level?

What was the founding principle behind MaxTrade's competitive strategy? How did the founding principle contrast to the status of MaxTrade's IT infrastructure?

________ become increasingly important as individuals' jobs grow less clear, span organizational boundaries, and contain ambiguities.

TUFS was going to transform Northern Insurance by:

The root of all of MaxTrade's IT problems was:

Which of the Maslow's hierarchy needs listed take priority over all others?

Did ModMeter have sufficient budget resources allocated to maintain or reengineer the IT infrastructure?

The need for relationship is described as:

Who was the CIO of ModMeters?

Positive attitudes toward IT are related to:

The root of all of MaxTrade's IT problems was lack of money.

Behaviors that promote effective organizational functioning that are discretionary and not recognized by the formal reward system are called:

What is the difference between perception and reputation? How can organizational perception affect IT reputation?