Exam 4: Managing Perceptions of IT

A big strategic initiative for ModMeter was to put systems in place to support direct-to-customer sales allowing "green" electric meters to be sold to individual users.

The following are some common consequences of people acting on their perceptions of IT EXCEPT:

________ tend(s) to be higher when staff perceive they are treated fairly and with dignity and respect, and lower when management places unrealistic and arbitrary demands on them and there is a lack of resources.

List and describe the (3) steps IT can take to manage perceptions.

What was the root cause of MaxTrade's IT problems?

Perceptions of the value IT adds to the business will become increasingly positive as IT successfully addresses lower-level business needs.

Considering Maslow's hierarchy needs, only after lower-level needs are met can an individual concentrate on needs at the next highest level.

There are a number of factors that may affect perceptions in the business-IT relationship.

Which of the following resources were the tightest at ModMeters?

A reputation is a thought, belief, or opinion held by many people and based on appearances.

Describe the "principle of managing expectations" and the effect on IT perception in companies.

The TUFS system was supposed to have brought new opportunities for top-line growth.

The senior management at MaxTrade clearly felt as though the company's IT systems were solid and could not understand why CEO Bruce Robinson wanted to turn things around.

Long-term planning was a critical component of MaxTrade's management philosophy.

Trust between business and IT is built upon agreement on four elements:

The phenomenon that improvements in the business-IT relationship at the individual level are not necessarily reflected in overall perceptions of IT was first noted only two or three years ago.

What different business leaders want from IT will affect their perceptions and result in different perspectives of how well IT achieves its goals.

Issues with the IT infrastructure were keeping ModMeter from Expanding into meter assembly with plants in Asia and Eastern Europe.

List and describe each of the (5) needs listed in the IT hierarchy of needs.

Business and IT need strong interpersonal interactions before they can truly work together to make decisions for the organization.