Question 1

Managers who ignore information that would otherwise signal the presence of a problem are problem deniers.

Accepted Answer

A) True 
 B)False

Question 2

Eric needed a new refrigerator.Before making a purchase,he did his research and found out what the pricing was at three different stores for the fridge he wanted to buy.Eric is operating under what type of decision-making condition?

Accepted Answer

A) risk 
B) uncertainty 
C) certainty 
D) timely 
E) nonprogrammed 
A) risk 
B) uncertainty 
C) certainty 
D) timely 
E) nonprogrammed

Question 3

An unexpected problem that can lead to disaster if not resolved quickly and appropriately is known as __________.

Accepted Answer

A) A structured problem. 
B) An unstructured problem. 
C) A nonprogrammed decision. 
D) A programmed decision. 
E) A crisis. 
A) A structured problem. 
B) An unstructured problem. 
C) A nonprogrammed decision. 
D) A programmed decision. 
E) A crisis.

Question 4

Terrorism in the post-9/11 world,ethical scandals,outbreaks of workplace violence,information technology failures,and man-made environmental disasters are all examples of __________ problems that managers sometimes face.

Accepted Answer

A) Routine 
B) Creative 
C) Crisis 
D) Expected 
E) Programmed 
A) Routine 
B) Creative 
C) Crisis 
D) Expected 
E) Programmed

Question 5

The potential disadvantages of group decision making include: greater amounts of information,knowledge,and expertise are available to solve problems;more action alternatives are examined;and understanding and acceptance of outcomes by members is increased.

Accepted Answer

A) True 
 B)False

Question 6

As a result of the growth of management information systems,more managers are needed to coordinate the flow,sharing and processing of information.

Accepted Answer

A) True 
 B)False

Question 7

Josephine has just been given the assignment of developing the Sales and Marketing strategy for the company's new product line to be released in December.What type of decision-making will be required of Josephine?

Accepted Answer

A) structured 
B) unstructured 
C) technical 
D) programmed 
E) nonprogrammed 
A) structured 
B) unstructured 
C) technical 
D) programmed 
E) nonprogrammed

Question 8

In the context of individual and group decision making,the "right" decision method is the one that __________.

Accepted Answer

A) Provides for a timely decision. 
B) Provides for a quality decision. 
C) Promotes the commitment of people who will be involved in implementing the decision. 
D) A and B. 
E) A,B,and C. 
A) Provides for a timely decision. 
B) Provides for a quality decision. 
C) Promotes the commitment of people who will be involved in implementing the decision. 
D) A and B. 
E) A,B,and C.

Question 9

The behavioural decision model describes decision making with complete information,where the manager faces a clearly defined problem and knows all possible action alternatives as well as their consequences.

Accepted Answer

A) True 
 B)False

Question 10

After purchasing new computers for his department,Joseph is now comparing the performance of the new computers to the computers they replaced.Which stage of the decision-making process is he carrying out?

Accepted Answer

A) Generate and evaluate alternative courses of action 
B) Identify and define the problem 
C) Evaluate results 
D) Implement the decision 
E) Decide on a preferred course of action 
A) Generate and evaluate alternative courses of action 
B) Identify and define the problem 
C) Evaluate results 
D) Implement the decision 
E) Decide on a preferred course of action

Question 11

The __________ describes decision making where people are assumed to act only in terms of what they perceive about a given situation.

Accepted Answer

A) Executive decision model. 
B) Personal decision model. 
C) Biased decision model. 
D) Behavioural decision model. 
E) Descriptive decision model. 
A) Executive decision model. 
B) Personal decision model. 
C) Biased decision model. 
D) Behavioural decision model. 
E) Descriptive decision model.

Question 12

A performance deficiency occurs when an actual situation turns out either better than anticipated or offers the potential to be better than anticipated.

Accepted Answer

A) True 
 B)False

Question 13

Intuitive thinkers are likely to do all of the following EXCEPT:

Accepted Answer

A) Broadly and quickly evaluate a problem situation. 
B) Explore and abandon alternatives very quickly. 
C) Consider a number of alternatives and options simultaneously. 
D) Consider hunches and jump quickly from one issue to another. 
E) Solve problems in a step-by-step fashion. 
A) Broadly and quickly evaluate a problem situation. 
B) Explore and abandon alternatives very quickly. 
C) Consider a number of alternatives and options simultaneously. 
D) Consider hunches and jump quickly from one issue to another. 
E) Solve problems in a step-by-step fashion.

Question 14

Problem solving and decision making are dependent on quality __________ being available to the right people at the right time.

Accepted Answer

A) Products 
B) Services 
C) Information 
D) Control 
E) Goals 
A) Products 
B) Services 
C) Information 
D) Control 
E) Goals

Question 15

Managers should use __________ in high uncertainty situations where limited facts and few decision precedents exist.

Accepted Answer

A) Systematic thinking. 
B) Intuitive thinking. 
C) The nominal group technique. 
D) The brainstorming technique. 
E) Decision tree analysis. 
A) Systematic thinking. 
B) Intuitive thinking. 
C) The nominal group technique. 
D) The brainstorming technique. 
E) Decision tree analysis.

Question 16

Which of the following does NOT accurately describe the evaluation of results in the decision-making process?

Accepted Answer

A) The decision-making process is not complete until results are evaluated 
B) The process must be renewed when results are not achieved. 
C) Only negative consequences of the chosen course of action need to be examined. 
D) Evaluation is made easier if the solution involves clear objectives with measurable targets and timetables. 
E) A modified or new solution may need to be generated if the original solution appears to be inadequate. 
A) The decision-making process is not complete until results are evaluated 
B) The process must be renewed when results are not achieved. 
C) Only negative consequences of the chosen course of action need to be examined. 
D) Evaluation is made easier if the solution involves clear objectives with measurable targets and timetables. 
E) A modified or new solution may need to be generated if the original solution appears to be inadequate.

Question 17

Apply the steps in the decision-making process to a decision that you have made or are in the process of making.By applying this model to your own decision situation,what insights do you gain regarding how effective you are as a decision maker?

Accepted Answer

Figure 6.5 from the text depicts a five-

Question 18

The third step of the decision-making process involves selecting a preferred course of action.

Accepted Answer

A) True 
 B)False

Question 19

A person who approaches problems in a rational,step-by-step,and analytical fashion is engaging in systematic thinking.

Accepted Answer

A) True 
 B)False

Question 20

The four cognitive styles are sensation thinkers,intuitive thinkers,intuitive feelers,and systematic feelers.

Accepted Answer

A) True 
 B)False

Managers who ignore information that would otherwise signal the presence of a problem are problem deniers.

Eric needed a new refrigerator.Before making a purchase,he did his research and found out what the pricing was at three different stores for the fridge he wanted to buy.Eric is operating under what type of decision-making condition?

An unexpected problem that can lead to disaster if not resolved quickly and appropriately is known as __________.

Terrorism in the post-9/11 world,ethical scandals,outbreaks of workplace violence,information technology failures,and man-made environmental disasters are all examples of __________ problems that managers sometimes face.

The potential disadvantages of group decision making include: greater amounts of information,knowledge,and expertise are available to solve problems;more action alternatives are examined;and understanding and acceptance of outcomes by members is increased.

As a result of the growth of management information systems,more managers are needed to coordinate the flow,sharing and processing of information.

Josephine has just been given the assignment of developing the Sales and Marketing strategy for the company's new product line to be released in December.What type of decision-making will be required of Josephine?

In the context of individual and group decision making,the "right" decision method is the one that __________.

The behavioural decision model describes decision making with complete information,where the manager faces a clearly defined problem and knows all possible action alternatives as well as their consequences.

After purchasing new computers for his department,Joseph is now comparing the performance of the new computers to the computers they replaced.Which stage of the decision-making process is he carrying out?

The __________ describes decision making where people are assumed to act only in terms of what they perceive about a given situation.

A performance deficiency occurs when an actual situation turns out either better than anticipated or offers the potential to be better than anticipated.

Intuitive thinkers are likely to do all of the following EXCEPT:

Problem solving and decision making are dependent on quality __________ being available to the right people at the right time.

Managers should use __________ in high uncertainty situations where limited facts and few decision precedents exist.

Which of the following does NOT accurately describe the evaluation of results in the decision-making process?

Apply the steps in the decision-making process to a decision that you have made or are in the process of making.By applying this model to your own decision situation,what insights do you gain regarding how effective you are as a decision maker?

The third step of the decision-making process involves selecting a preferred course of action.

A person who approaches problems in a rational,step-by-step,and analytical fashion is engaging in systematic thinking.

The four cognitive styles are sensation thinkers,intuitive thinkers,intuitive feelers,and systematic feelers.

Intro to Management

Management Learning Past to Present

Global Dimensions of Management

Ethics, Social Responsibility and Sustainability

Managing Entrepreneurship and Small Business

Planning and Techniques

Strategy and Strategic Management

Organizational Structure and Design

Innovation and Organizational Change

HRM: Building a Winning Culture

Leadership and Communication

Individual Behaviour

Motivation

Teams

Control

Operations and Services Management

Filters

Exam 13: Information and Decision-Making

Managers who ignore information that would otherwise signal the presence of a problem are problem deniers.

Eric needed a new refrigerator.Before making a purchase,he did his research and found out what the pricing was at three different stores for the fridge he wanted to buy.Eric is operating under what type of decision-making condition?

An unexpected problem that can lead to disaster if not resolved quickly and appropriately is known as __________.

Terrorism in the post-9/11 world,ethical scandals,outbreaks of workplace violence,information technology failures,and man-made environmental disasters are all examples of __________ problems that managers sometimes face.

The potential disadvantages of group decision making include: greater amounts of information,knowledge,and expertise are available to solve problems;more action alternatives are examined;and understanding and acceptance of outcomes by members is increased.

As a result of the growth of management information systems,more managers are needed to coordinate the flow,sharing and processing of information.

Josephine has just been given the assignment of developing the Sales and Marketing strategy for the company's new product line to be released in December.What type of decision-making will be required of Josephine?

In the context of individual and group decision making,the "right" decision method is the one that __________.

The behavioural decision model describes decision making with complete information,where the manager faces a clearly defined problem and knows all possible action alternatives as well as their consequences.

After purchasing new computers for his department,Joseph is now comparing the performance of the new computers to the computers they replaced.Which stage of the decision-making process is he carrying out?

The __________ describes decision making where people are assumed to act only in terms of what they perceive about a given situation.

A performance deficiency occurs when an actual situation turns out either better than anticipated or offers the potential to be better than anticipated.

Intuitive thinkers are likely to do all of the following EXCEPT:

Problem solving and decision making are dependent on quality __________ being available to the right people at the right time.

Managers should use __________ in high uncertainty situations where limited facts and few decision precedents exist.

Which of the following does NOT accurately describe the evaluation of results in the decision-making process?

Apply the steps in the decision-making process to a decision that you have made or are in the process of making.By applying this model to your own decision situation,what insights do you gain regarding how effective you are as a decision maker?

The third step of the decision-making process involves selecting a preferred course of action.

A person who approaches problems in a rational,step-by-step,and analytical fashion is engaging in systematic thinking.

The four cognitive styles are sensation thinkers,intuitive thinkers,intuitive feelers,and systematic feelers.

Intro to Management

Management Learning Past to Present

Global Dimensions of Management

Ethics, Social Responsibility and Sustainability

Managing Entrepreneurship and Small Business

Planning and Techniques

Strategy and Strategic Management

Organizational Structure and Design

Innovation and Organizational Change

HRM: Building a Winning Culture

Leadership and Communication

Individual Behaviour

Motivation

Teams

Control

Operations and Services Management

Filters