Exam 13: Information and Decision-Making

The customer service manager for The Keg is authorized to distribute dry-cleaning vouchers to customers who complain about spilled drinks on their clothes during their dining experience in the restaurant.This is an example of a __________ decision to an)__________ problem.

Proactive managers try to identify those situations that are likely to be susceptible to a crisis,and then develop basic contingency plans for crisis management.

Information that is complete is accurate,reliable,and can be used with confidence.

The generation of a novel idea or unique approach to solving performance problems or exploiting performance opportunities is_____________.

Problem avoiders ignore information that would otherwise signal the presence of a problem;problem seekers try to solve problems as they arise;and problem solvers actively process information and look for problems to solve or opportunities to explore.

A __________ is the decision environment in which complete information is available about possible alternative courses of action and their outcomes

__________ use solutions already available from past experience to solve __________.

One of the most important creativity skills is the willingness to question assumptions.

A manager who chooses the alternative giving the absolute best solution to a problem is making an)__________.

The "ethics double check" should address the questions: "How would I feel if my family found out about this decision?" and "How would I feel if this decision were published in the local newspaper?"

At the organization's boundaries,information in the external environment is accessed and managers use this intelligence information to deal effectively with competitors and key stakeholders.

Multidimensional thinking is the capacity to view many problems at once,in relationship to one another,and across long and short time horizons.

Systematic thinkers are likely to break a complex problem into smaller components,make a plan before taking action,and search for information to facilitate problem solving in a step-by-step fashion.

__________ is __________ made useful and meaningful for decision making.

Creativity in management is generating a novel idea or unique approach to solving performance problems or exploiting performance opportunities.

Which of the following questions does NOT address the ethical criteria for decision making that managers should use?

How can managers ensure they are making ethical decisions?

Computer competency is the ability to utilize computers and information technology to locate,retrieve,evaluate,organize,and analyze information for decision making.

When people face complex environments and have limited information,they often use heuristics to simplify decision-making.

Strategic opportunism is the ability to remain focused on long-term objectives while being flexible in dealing with short-term problems and opportunities in a timely manner.