Question 1

A key aspect of problem identification and definition involves clarifying goals by determining exactly what a decision should accomplish.

Accepted Answer

A) True 
 B)False

Question 2

__________ is the decision making stage at which people assemble the facts and information that will be helpful for problem solving.

Accepted Answer

A) Identification and problem definition 
B) Generation and evaluation of alternative courses of action 
C) Selection of the preferred course of action and making the "ethics double check" 
D) Implementation of the decision solution 
E) Evaluation of results 
A) Identification and problem definition 
B) Generation and evaluation of alternative courses of action 
C) Selection of the preferred course of action and making the "ethics double check" 
D) Implementation of the decision solution 
E) Evaluation of results

Question 3

The ideal,but seldom achieved,condition for managerial problem solving is characterized by __________.

Accepted Answer

A) Low risk,because managers seek little stimulation. 
B) High risk,because that is when high profits are possible. 
C) Uncertainty,because that offers the greatest chance for creativity. 
D) Normality,because that is the condition under which all the business school principles work. 
E) Certainty,because the manager simply has to locate the alternative offering the best solution. 
A) Low risk,because managers seek little stimulation. 
B) High risk,because that is when high profits are possible. 
C) Uncertainty,because that offers the greatest chance for creativity. 
D) Normality,because that is the condition under which all the business school principles work. 
E) Certainty,because the manager simply has to locate the alternative offering the best solution.

Question 4

When a problem is evaluated and resolved in the positive or negative context in which it is perceived,a framing error occurs.

Accepted Answer

A) True 
 B)False

Question 5

__________ is the ability to utilize computers and information technology to locate,retrieve,evaluate,organize,and analyze information for decision making.

Accepted Answer

A) Intellectual capital. 
B) Computer competency. 
C) Information competency. 
D) Knowledge management. 
E) Decision support management. 
A) Intellectual capital. 
B) Computer competency. 
C) Information competency. 
D) Knowledge management. 
E) Decision support management.

Question 6

In management,IT has planning,organizing,leading,and controlling advantages.

Accepted Answer

A) True 
 B)False

Question 7

A company purchases a new computer system for the purpose of streamlining the processing of customer orders.The company's objective is to decrease processing time so that 98% of all orders are shipped within 24 hours of being received.After operating with the new system for three months,the company was shipping 92% of all orders within 24 hours.This situation is an example of a __________.

Accepted Answer

A) Performance opportunity. 
B) Ethical situation. 
C) Performance deficiency. 
D) Work process weakness. 
E) Planning weakness. 
A) Performance opportunity. 
B) Ethical situation. 
C) Performance deficiency. 
D) Work process weakness. 
E) Planning weakness.

Question 8

The most difficult decision environment for any manager to deal with is __________.

Accepted Answer

A) Certainty. 
B) Risk. 
C) Uncertainty. 
D) Probability. 
E) Innovation. 
A) Certainty. 
B) Risk. 
C) Uncertainty. 
D) Probability. 
E) Innovation.

Question 9

Provide examples of the following types of decisions:
a)Programmed decisions
b)Nonprogrammed decisions
c)Crisis

Accepted Answer

a)Programmed decisions
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Question 10

In the final stage of the decision-making process,the manager needs to examine only negative consequences of the chosen course of action.

Accepted Answer

A) True 
 B)False

Question 11

The tendency to increase effort and perhaps apply more resources to pursue a course of action that is not working is known as __________.

Accepted Answer

A) Cost-benefit impact. 
B) Heuristics. 
C) Escalating commitment. 
D) Escalating cost impact. 
E) Satisficing. 
A) Cost-benefit impact. 
B) Heuristics. 
C) Escalating commitment. 
D) Escalating cost impact. 
E) Satisficing.

Question 12

In the context of individual and group decision making,the "right" decision method is the one that provides for a quality decision even if it is not timely.

Accepted Answer

A) True 
 B)False

Question 13

A decision is a choice among alternative possible courses of action.

Accepted Answer

A) True 
 B)False

Question 14

When managers are unable to even assign probabilities to the outcomes attached to various problem-solving alternatives,__________.

Accepted Answer

A) A state of crisis exists. 
B) Uncertainty exists. 
C) Managers cannot rely on creativity. 
D) No solutions are possible. 
E) The planning system must rely on managers' intuition. 
A) A state of crisis exists. 
B) Uncertainty exists. 
C) Managers cannot rely on creativity. 
D) No solutions are possible. 
E) The planning system must rely on managers' intuition.

Question 15

Any discomfort in answering the "ethics double check" questions signifies that the decision may have ethical shortcomings.

Accepted Answer

A) True 
 B)False

Question 16

The potential advantages of group decision making include: individual team members feeling pressure to conform to the wishes of others,the occurrence of minority domination;and the consumption of time.

Accepted Answer

A) True 
 B)False

Question 17

Someone who approaches problems in a flexible and spontaneous fashion is engaging in __________.

Accepted Answer

A) Risk analysis. 
B) Uncertainty analysis. 
C) Systematic thinking. 
D) Intuitive thinking. 
E) Strategic opportunism. 
A) Risk analysis. 
B) Uncertainty analysis. 
C) Systematic thinking. 
D) Intuitive thinking. 
E) Strategic opportunism.

Question 18

Information technology is changing organizations by breaking down traditional barriers that prevent people and departments from communicating and sharing information.

Accepted Answer

A) True 
 B)False

Question 19

A key aspect of __________ involves clarifying goals by determining exactly what a decision should accomplish.

Accepted Answer

A) Evaluation of solutions 
B) Implementation of solutions 
C) Problem identification and definition 
D) Generation of solutions 
E) Choosing a preferred solution 
A) Evaluation of solutions 
B) Implementation of solutions 
C) Problem identification and definition 
D) Generation of solutions 
E) Choosing a preferred solution

Question 20

Problem solving is the process of identifying a discrepancy between actual and desired states,and then taking appropriate corrective action.

Accepted Answer

A) True 
 B)False

A key aspect of problem identification and definition involves clarifying goals by determining exactly what a decision should accomplish.

__________ is the decision making stage at which people assemble the facts and information that will be helpful for problem solving.

The ideal,but seldom achieved,condition for managerial problem solving is characterized by __________.

When a problem is evaluated and resolved in the positive or negative context in which it is perceived,a framing error occurs.

__________ is the ability to utilize computers and information technology to locate,retrieve,evaluate,organize,and analyze information for decision making.

In management,IT has planning,organizing,leading,and controlling advantages.

The most difficult decision environment for any manager to deal with is __________.

Provide examples of the following types of decisions: a)Programmed decisions b)Nonprogrammed decisions c)Crisis

In the final stage of the decision-making process,the manager needs to examine only negative consequences of the chosen course of action.

The tendency to increase effort and perhaps apply more resources to pursue a course of action that is not working is known as __________.

In the context of individual and group decision making,the "right" decision method is the one that provides for a quality decision even if it is not timely.

A decision is a choice among alternative possible courses of action.

When managers are unable to even assign probabilities to the outcomes attached to various problem-solving alternatives,__________.

Any discomfort in answering the "ethics double check" questions signifies that the decision may have ethical shortcomings.

The potential advantages of group decision making include: individual team members feeling pressure to conform to the wishes of others,the occurrence of minority domination;and the consumption of time.

Someone who approaches problems in a flexible and spontaneous fashion is engaging in __________.

Information technology is changing organizations by breaking down traditional barriers that prevent people and departments from communicating and sharing information.

A key aspect of __________ involves clarifying goals by determining exactly what a decision should accomplish.

Problem solving is the process of identifying a discrepancy between actual and desired states,and then taking appropriate corrective action.

Intro to Management

Management Learning Past to Present

Global Dimensions of Management

Ethics, Social Responsibility and Sustainability

Managing Entrepreneurship and Small Business

Planning and Techniques

Strategy and Strategic Management

Organizational Structure and Design

Innovation and Organizational Change

HRM: Building a Winning Culture

Leadership and Communication

Individual Behaviour

Motivation

Teams

Control

Operations and Services Management

Filters

Exam 13: Information and Decision-Making

A key aspect of problem identification and definition involves clarifying goals by determining exactly what a decision should accomplish.

__________ is the decision making stage at which people assemble the facts and information that will be helpful for problem solving.

The ideal,but seldom achieved,condition for managerial problem solving is characterized by __________.

When a problem is evaluated and resolved in the positive or negative context in which it is perceived,a framing error occurs.

__________ is the ability to utilize computers and information technology to locate,retrieve,evaluate,organize,and analyze information for decision making.

In management,IT has planning,organizing,leading,and controlling advantages.

The most difficult decision environment for any manager to deal with is __________.

Provide examples of the following types of decisions: a)Programmed decisions b)Nonprogrammed decisions c)Crisis

In the final stage of the decision-making process,the manager needs to examine only negative consequences of the chosen course of action.

The tendency to increase effort and perhaps apply more resources to pursue a course of action that is not working is known as __________.

In the context of individual and group decision making,the "right" decision method is the one that provides for a quality decision even if it is not timely.

A decision is a choice among alternative possible courses of action.

When managers are unable to even assign probabilities to the outcomes attached to various problem-solving alternatives,__________.

Any discomfort in answering the "ethics double check" questions signifies that the decision may have ethical shortcomings.

The potential advantages of group decision making include: individual team members feeling pressure to conform to the wishes of others,the occurrence of minority domination;and the consumption of time.

Someone who approaches problems in a flexible and spontaneous fashion is engaging in __________.

Information technology is changing organizations by breaking down traditional barriers that prevent people and departments from communicating and sharing information.

A key aspect of __________ involves clarifying goals by determining exactly what a decision should accomplish.

Problem solving is the process of identifying a discrepancy between actual and desired states,and then taking appropriate corrective action.

Intro to Management

Management Learning Past to Present

Global Dimensions of Management

Ethics, Social Responsibility and Sustainability

Managing Entrepreneurship and Small Business

Planning and Techniques

Strategy and Strategic Management

Organizational Structure and Design

Innovation and Organizational Change

HRM: Building a Winning Culture

Leadership and Communication

Individual Behaviour

Motivation

Teams

Control

Operations and Services Management

Filters