Question 1

The term that is used to describe the actual organizations,groups,and persons with which an organization interacts and conducts business is __________.

Accepted Answer

A) The general environment. 
B) The specific environment. 
C) The special environment. 
D) The multiple environments. 
E) The functional environment. 
A) The general environment. 
B) The specific environment. 
C) The special environment. 
D) The multiple environments. 
E) The functional environment.

Question 2

Brenda is calculating the inventory turnover statistics for her department.She is drawing mainly on her _____ skills.

Accepted Answer

A) supervisory 
B) conceptual 
C) creative 
D) technical 
E) strategic 
A) supervisory 
B) conceptual 
C) creative 
D) technical 
E) strategic

Question 3

Socio-cultural conditions in the general environment include the philosophy and objectives of the political party or parties running the government,as well as laws and governmental regulations.

Accepted Answer

A) True 
 B)False

Question 4

The owner of OFC,a small,family-owned business that manufactures and markets organic fruit spreads,has hired eight teenagers to help during the summer season.The teens were divided into two groups.One group led by Rudy prepares the fruit for cooking.The second group led by Amy packs the filled and cooled jars in boxes.When the owner meets with Rudy to find out why his group is not preparing the fruit as quickly as was expected,she is engaged in which management function?

Accepted Answer

A) Planning 
B) Organizing 
C) Leading 
D) Motivating 
E) Controlling 
A) Planning 
B) Organizing 
C) Leading 
D) Motivating 
E) Controlling

Question 5

When a company's managerial accountability includes supporting employment opportunities and upward mobility for women,minorities,disabled persons and seniors,the company is __________.

Accepted Answer

A) Providing good working conditions for employees. 
B) Practicing ethical behavior. 
C) Valuing workforce diversity. 
D) Operating according to the Business Fairness and Civil Equities Act. 
E) Promoting differential treatment for some people. 
A) Providing good working conditions for employees. 
B) Practicing ethical behavior. 
C) Valuing workforce diversity. 
D) Operating according to the Business Fairness and Civil Equities Act. 
E) Promoting differential treatment for some people.

Question 6

__________ consists of a code of moral principles that sets standards of what is "good" or "right" as opposed to being "bad" or "wrong."

Accepted Answer

A) A set of norms 
B) Personal values 
C) Morality 
D) Ethics 
E) Social responsibility 
A) A set of norms 
B) Personal values 
C) Morality 
D) Ethics 
E) Social responsibility

Question 7

In the 21st century,which ethical expectation is an organization and its members not likely to encounter?

Accepted Answer

A) The expectation of treating customers right and acting in ways consistent with society's values. 
B) The expectation of sustainable development and protection of the natural environment. 
C) The expectation of protecting consumers through product safety and fair practices. 
D) The expectation of protecting human rights,including employment policies and practices. 
E) The expectation that stockholders' interests and profitability are the primary considerations when organizations make decisions affecting the environment. 
A) The expectation of treating customers right and acting in ways consistent with society's values. 
B) The expectation of sustainable development and protection of the natural environment. 
C) The expectation of protecting consumers through product safety and fair practices. 
D) The expectation of protecting human rights,including employment policies and practices. 
E) The expectation that stockholders' interests and profitability are the primary considerations when organizations make decisions affecting the environment.

Question 8

Define the three levels of management and explain the major responsibilities of managers at each level.

Accepted Answer

The three levels of management are top m

Question 9

Managers who have responsibility for work activities that make a direct contribution to producing the organization's product or service are called __________.

Accepted Answer

A) General managers 
B) Line managers 
C) Middle managers 
D) Staff managers 
E) Project managers 
A) General managers 
B) Line managers 
C) Middle managers 
D) Staff managers 
E) Project managers

Question 10

The degree of importance associated with __________ skills remains relatively consistent across all levels of management.

Accepted Answer

A) technical 
B) human 
C) diagnostic 
D) conceptual 
E) Analytical 
A) technical 
B) human 
C) diagnostic 
D) conceptual 
E) Analytical

Question 11

Since employment patterns are changing dramatically,people should maintain a "portfolio of skills" to increase their flexibility and job opportunities.

Accepted Answer

A) True 
 B)False

Question 12

A manager who is using spreadsheet software to prepare a departmental budget is exercising a __________ skill.

Accepted Answer

A) Supervisory. 
B) Conceptual. 
C) Creative. 
D) Technical. 
E) Strategic. 
A) Supervisory. 
B) Conceptual. 
C) Creative. 
D) Technical. 
E) Strategic.

Question 13

The overall quality of human experiences in the workplace is known as __________.

Accepted Answer

A) human resource management 
B) working conditions 
C) quality of work life 
D) total quality management 
E) continuous learning 
A) human resource management 
B) working conditions 
C) quality of work life 
D) total quality management 
E) continuous learning

Question 14

A measure of the resource cost associated with goal accomplishment is called _________.

Accepted Answer

A) performance efficiency 
B) productivity 
C) return on Investment 
D) performance effectiveness 
E) value creation 
A) performance efficiency 
B) productivity 
C) return on Investment 
D) performance effectiveness 
E) value creation

Question 15

Managers work long hours,work at an intense pace,work at unified and uniform tasks,work with few communication media,and work largely through technical directives.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following statements accurately describes the open systems model of organizations?

Accepted Answer

A) The environment provides resource inputs including finished goods and/or services. 
B) The organization creates a transformation process for turning resource inputs into outputs. 
C) The environment consumes product outputs including people,money,materials,technology,and information. 
D) Resource inputs affect product outputs through a feedback loop. 
E) Workflows are part of the resource inputs. 
A) The environment provides resource inputs including finished goods and/or services. 
B) The organization creates a transformation process for turning resource inputs into outputs. 
C) The environment consumes product outputs including people,money,materials,technology,and information. 
D) Resource inputs affect product outputs through a feedback loop. 
E) Workflows are part of the resource inputs.

Question 17

Efficient managers help others to both
a)achieve high levels of performance and
b)experience satisfaction in their work.

Accepted Answer

A) True 
 B)False

Question 18

Productivity refers to the quantity or the amount of work that is performed by a group or team.

Accepted Answer

A) True 
 B)False

Question 19

Sheryl is the manager of a hardware store.She inspires her employees by working alongside them through the holidays,encourages them to voice their opinions,suggestions,and concerns and works hard to encourage a positive attitude among her employees.Sheryl is performing the management function of _______.

Accepted Answer

A) planning 
B) leading 
C) controlling 
D) organizing 
E) following 
A) planning 
B) leading 
C) controlling 
D) organizing 
E) following

Question 20

A management team that is thinking critically and analytically in developing an organizational strategy for dealing with a highly competitive global environment is using __________ skills.

Accepted Answer

A) technical 
B) strategic 
C) conceptual 
D) learning 
E) human 
A) technical 
B) strategic 
C) conceptual 
D) learning 
E) human

The term that is used to describe the actual organizations,groups,and persons with which an organization interacts and conducts business is __________.

Brenda is calculating the inventory turnover statistics for her department.She is drawing mainly on her _____ skills.

Socio-cultural conditions in the general environment include the philosophy and objectives of the political party or parties running the government,as well as laws and governmental regulations.

When a company's managerial accountability includes supporting employment opportunities and upward mobility for women,minorities,disabled persons and seniors,the company is __________.

__________ consists of a code of moral principles that sets standards of what is "good" or "right" as opposed to being "bad" or "wrong."

In the 21^st century,which ethical expectation is an organization and its members not likely to encounter?

Define the three levels of management and explain the major responsibilities of managers at each level.

Managers who have responsibility for work activities that make a direct contribution to producing the organization's product or service are called __________.

The degree of importance associated with __________ skills remains relatively consistent across all levels of management.

Since employment patterns are changing dramatically,people should maintain a "portfolio of skills" to increase their flexibility and job opportunities.

A manager who is using spreadsheet software to prepare a departmental budget is exercising a __________ skill.

The overall quality of human experiences in the workplace is known as __________.

A measure of the resource cost associated with goal accomplishment is called _________.

Managers work long hours,work at an intense pace,work at unified and uniform tasks,work with few communication media,and work largely through technical directives.

Which of the following statements accurately describes the open systems model of organizations?

Efficient managers help others to both a)achieve high levels of performance and b)experience satisfaction in their work.

Productivity refers to the quantity or the amount of work that is performed by a group or team.

A management team that is thinking critically and analytically in developing an organizational strategy for dealing with a highly competitive global environment is using __________ skills.

Management Learning Past to Present

Global Dimensions of Management

Ethics, Social Responsibility and Sustainability

Managing Entrepreneurship and Small Business

Planning and Techniques

Strategy and Strategic Management

Organizational Structure and Design

Innovation and Organizational Change

HRM: Building a Winning Culture

Leadership and Communication

Individual Behaviour

Information and Decision-Making

Motivation

Teams

Control

Operations and Services Management

Filters

Exam 1: Intro to Management

The term that is used to describe the actual organizations,groups,and persons with which an organization interacts and conducts business is __________.

Brenda is calculating the inventory turnover statistics for her department.She is drawing mainly on her _____ skills.

Socio-cultural conditions in the general environment include the philosophy and objectives of the political party or parties running the government,as well as laws and governmental regulations.

When a company's managerial accountability includes supporting employment opportunities and upward mobility for women,minorities,disabled persons and seniors,the company is __________.

__________ consists of a code of moral principles that sets standards of what is "good" or "right" as opposed to being "bad" or "wrong."

In the 21st century,which ethical expectation is an organization and its members not likely to encounter?

Define the three levels of management and explain the major responsibilities of managers at each level.

Managers who have responsibility for work activities that make a direct contribution to producing the organization's product or service are called __________.

The degree of importance associated with __________ skills remains relatively consistent across all levels of management.

Since employment patterns are changing dramatically,people should maintain a "portfolio of skills" to increase their flexibility and job opportunities.

A manager who is using spreadsheet software to prepare a departmental budget is exercising a __________ skill.

The overall quality of human experiences in the workplace is known as __________.

A measure of the resource cost associated with goal accomplishment is called _________.

Managers work long hours,work at an intense pace,work at unified and uniform tasks,work with few communication media,and work largely through technical directives.

Which of the following statements accurately describes the open systems model of organizations?

Efficient managers help others to both a)achieve high levels of performance and b)experience satisfaction in their work.

Productivity refers to the quantity or the amount of work that is performed by a group or team.

A management team that is thinking critically and analytically in developing an organizational strategy for dealing with a highly competitive global environment is using __________ skills.

Management Learning Past to Present

Global Dimensions of Management

Ethics, Social Responsibility and Sustainability

Managing Entrepreneurship and Small Business

Planning and Techniques

Strategy and Strategic Management

Organizational Structure and Design

Innovation and Organizational Change

HRM: Building a Winning Culture

Leadership and Communication

Individual Behaviour

Information and Decision-Making

Motivation

Teams

Control

Operations and Services Management

Filters

In the 21^st century,which ethical expectation is an organization and its members not likely to encounter?