Question 1

Line managers use special expertise to advise and support the efforts of staff workers.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following is NOT a diversity trend in organizations' social-cultural environment?

Accepted Answer

A) More women are working. 
B) People with disabilities are gaining more access to the workplace. 
C) People of color are a decreasing percentage of the workforce. 
D) More workers come from non-traditional families. 
E) Religious diversity of workers is increasing. 
A) More women are working. 
B) People with disabilities are gaining more access to the workplace. 
C) People of color are a decreasing percentage of the workforce. 
D) More workers come from non-traditional families. 
E) Religious diversity of workers is increasing.

Question 3

Which of the following accurately describes an open system?

Accepted Answer

A) An open system is used to share and exchange information across organizational boundaries. 
B) An open system is a collection of subsystems that are not connected to the external environment. 
C) An open system is one of many systems that have a positive impact on employee satisfaction. 
D) An open system interacts with the external environment in a continual process of transforming resource inputs into product outputs in the form of finished goods and/or services. 
E) An open system treats its employees as an important asset. 
A) An open system is used to share and exchange information across organizational boundaries. 
B) An open system is a collection of subsystems that are not connected to the external environment. 
C) An open system is one of many systems that have a positive impact on employee satisfaction. 
D) An open system interacts with the external environment in a continual process of transforming resource inputs into product outputs in the form of finished goods and/or services. 
E) An open system treats its employees as an important asset.

Question 4

Which statement about quality of work life QWL)is FALSE?

Accepted Answer

A) QWL expresses true respect for people at work. 
B) QWL is part of all manager's accountability. 
C) QWL provides for protection of individual rights. 
D) QWL deals with human resource utilization in the performance process. 
E) QWL changes very little during tough economic times. 
A) QWL expresses true respect for people at work. 
B) QWL is part of all manager's accountability. 
C) QWL provides for protection of individual rights. 
D) QWL deals with human resource utilization in the performance process. 
E) QWL changes very little during tough economic times.

Question 5

When general managers develop action priorities for their jobs that include goals and plans spanning long and short time frames,they are performing the important activity of __________.

Accepted Answer

A) agenda setting 
B) leading 
C) motivating 
D) controlling 
E) information processing 
A) agenda setting 
B) leading 
C) motivating 
D) controlling 
E) information processing

Question 6

Globalization refers to the worldwide interdependence of resource flows,product markets,and business competition that characterizes the new economy.

Accepted Answer

A) True 
 B)False

Question 7

Explain why people,an organization's employees,are considered an invaluable asset.

Accepted Answer

People and their talents -what they know

Question 8

The systems resource approach to organizational effectiveness looks at the transformation process and examines how efficiently resources are utilized to produce goods and/or services.

Accepted Answer

A) True 
 B)False

Question 9

Society is becoming more lenient in its expectations that social institutions conduct their affairs according to high moral standards.

Accepted Answer

A) True 
 B)False

Question 10

When managers are classified according to hierarchical level in the organization they are described as __________.

Accepted Answer

A) project and product managers 
B) global and domestic 
C) top,middle,and team leaders or supervisors 
D) functional,staff,and line 
E) administrative and general 
A) project and product managers 
B) global and domestic 
C) top,middle,and team leaders or supervisors 
D) functional,staff,and line 
E) administrative and general

Question 11

A volleyball coach must identify which players are best-suited for each position on the team and how the assembly of the larger unit will allow for the plays or strategies to be successfully executed.Placing just one player into a position in which he or she is not best-suited or does not understand the responsibility attached,may have adverse effects on the entire team's ability to complete a play or strategy.The volleyball coach is performing the management function of ______________________________.

Accepted Answer

A) planning 
B) leading 
C) controlling 
D) organizing 
E) following 
A) planning 
B) leading 
C) controlling 
D) organizing 
E) following

Question 12

All of the following are important stakeholder elements in the task environment of most organizations EXCEPT:

Accepted Answer

A) Customers. 
B) Suppliers. 
C) Supervisors. 
D) Competitors. 
E) Regulators. 
A) Customers. 
B) Suppliers. 
C) Supervisors. 
D) Competitors. 
E) Regulators.

Question 13

__________ refers to the quantity and quality of work performance,with resource utilization taken into account.

Accepted Answer

A) Effectiveness. 
B) Efficiency. 
C) Profitability. 
D) Productivity. 
E) Organizational performance. 
A) Effectiveness. 
B) Efficiency. 
C) Profitability. 
D) Productivity. 
E) Organizational performance.

Question 14

__________ and __________ help organizations of all types and sizes,locally and internationally,to speed transactions and improve decision making.

Accepted Answer

A) Knowledge workers ...computers 
B) NAFTA ...the World Trade Organization 
C) The Internet ... information technology 
D) Information technology ... human capital 
E) Globalization ... workforce diversity 
A) Knowledge workers ...computers 
B) NAFTA ...the World Trade Organization 
C) The Internet ... information technology 
D) Information technology ... human capital 
E) Globalization ... workforce diversity

Question 15

Each organization should return value to society and satisfy customers' needs in order to justify its continued existence.

Accepted Answer

A) True 
 B)False

Question 16

A manager who has responsibility for a single area of activity in the organization is __________.

Accepted Answer

A) a staff manager 
B) a line manager 
C) a functional manager 
D) a general manager 
E) a project manager 
A) a staff manager 
B) a line manager 
C) a functional manager 
D) a general manager 
E) a project manager

Question 17

In management,the ability to translate knowledge into action that results in desired performance is called __________.

Accepted Answer

A) action-orientation 
B) decision-making 
C) performance effectiveness 
D) performance efficiency 
E) a skill 
A) action-orientation 
B) decision-making 
C) performance effectiveness 
D) performance efficiency 
E) a skill

Question 18

Managers who use their special technical expertise to support the efforts of line workers are called __________.

Accepted Answer

A) line managers 
B) staff managers 
C) project managers 
D) general managers 
E) administrators 
A) line managers 
B) staff managers 
C) project managers 
D) general managers 
E) administrators

Question 19

In February 2014,gunmen seized control of the government buildings in the Autonomous Republic of Crimea in Ukraine and raised a Russian flag over the headquarters of the Crimean Parliament in the regional capital of Simferopol.This began a series of events that has resulted in Crimea under Russian control and diplomatic efforts underway between Ukraine,the European Union,the United Nations,NATO,Russia,and the United States.These _______________________ conditions in Ukraine can impact companies doing business with Ukraine.

Accepted Answer

A) economic 
B) technological 
C) socio-cultural 
D) legal-political 
E) legal-cultural 
A) economic 
B) technological 
C) socio-cultural 
D) legal-political 
E) legal-cultural

Question 20

The existence of an invisible barrier that prevents women and minorities from rising above a certain level of organizational responsibility is called __________.

Accepted Answer

A) prejudice 
B) the glass ceiling effect 
C) Gender Bias. 
D) The Good Old Boy network 
E) Stereotyping 
A) prejudice 
B) the glass ceiling effect 
C) Gender Bias. 
D) The Good Old Boy network 
E) Stereotyping

Line managers use special expertise to advise and support the efforts of staff workers.

Which of the following is NOT a diversity trend in organizations' social-cultural environment?

Which of the following accurately describes an open system?

Which statement about quality of work life QWL)is FALSE?

When general managers develop action priorities for their jobs that include goals and plans spanning long and short time frames,they are performing the important activity of __________.

Globalization refers to the worldwide interdependence of resource flows,product markets,and business competition that characterizes the new economy.

Explain why people,an organization's employees,are considered an invaluable asset.

The systems resource approach to organizational effectiveness looks at the transformation process and examines how efficiently resources are utilized to produce goods and/or services.

Society is becoming more lenient in its expectations that social institutions conduct their affairs according to high moral standards.

When managers are classified according to hierarchical level in the organization they are described as __________.

All of the following are important stakeholder elements in the task environment of most organizations EXCEPT:

__________ refers to the quantity and quality of work performance,with resource utilization taken into account.

and help organizations of all types and sizes,locally and internationally,to speed transactions and improve decision making.

Each organization should return value to society and satisfy customers' needs in order to justify its continued existence.

A manager who has responsibility for a single area of activity in the organization is __________.

In management,the ability to translate knowledge into action that results in desired performance is called __________.

Managers who use their special technical expertise to support the efforts of line workers are called __________.

The existence of an invisible barrier that prevents women and minorities from rising above a certain level of organizational responsibility is called __________.

Management Learning Past to Present

Global Dimensions of Management

Ethics, Social Responsibility and Sustainability

Managing Entrepreneurship and Small Business

Planning and Techniques

Strategy and Strategic Management

Organizational Structure and Design

Innovation and Organizational Change

HRM: Building a Winning Culture

Leadership and Communication

Individual Behaviour

Information and Decision-Making

Motivation

Teams

Control

Operations and Services Management

Filters

Exam 1: Intro to Management

Line managers use special expertise to advise and support the efforts of staff workers.

Which of the following is NOT a diversity trend in organizations' social-cultural environment?

Which of the following accurately describes an open system?

Which statement about quality of work life QWL)is FALSE?

When general managers develop action priorities for their jobs that include goals and plans spanning long and short time frames,they are performing the important activity of __________.

Globalization refers to the worldwide interdependence of resource flows,product markets,and business competition that characterizes the new economy.

Explain why people,an organization's employees,are considered an invaluable asset.

The systems resource approach to organizational effectiveness looks at the transformation process and examines how efficiently resources are utilized to produce goods and/or services.

Society is becoming more lenient in its expectations that social institutions conduct their affairs according to high moral standards.

When managers are classified according to hierarchical level in the organization they are described as __________.

All of the following are important stakeholder elements in the task environment of most organizations EXCEPT:

__________ refers to the quantity and quality of work performance,with resource utilization taken into account.

__________ and __________ help organizations of all types and sizes,locally and internationally,to speed transactions and improve decision making.

Each organization should return value to society and satisfy customers' needs in order to justify its continued existence.

A manager who has responsibility for a single area of activity in the organization is __________.

In management,the ability to translate knowledge into action that results in desired performance is called __________.

Managers who use their special technical expertise to support the efforts of line workers are called __________.

The existence of an invisible barrier that prevents women and minorities from rising above a certain level of organizational responsibility is called __________.

Management Learning Past to Present

Global Dimensions of Management

Ethics, Social Responsibility and Sustainability

Managing Entrepreneurship and Small Business

Planning and Techniques

Strategy and Strategic Management

Organizational Structure and Design

Innovation and Organizational Change

HRM: Building a Winning Culture

Leadership and Communication

Individual Behaviour

Information and Decision-Making

Motivation

Teams

Control

Operations and Services Management

Filters

and help organizations of all types and sizes,locally and internationally,to speed transactions and improve decision making.