Question 1

Accountability is the requirement of an employee to show performance results to some person of higher authority within his or her area of responsibility.

Accepted Answer

A) True 
 B)False

Question 2

Sustainable innovations mean that firms operate in ways that both meet the needs of customers and protect or advance the well-being of our natural environment.

Accepted Answer

A) True 
 B)False

Question 3

A managerial competency is a skill-based capability that contributes to high performance in a managerial job.

Accepted Answer

A) True 
 B)False

Question 4

The organizational requirement for one person to answer back to a higher authority for performance results in his or her area of work responsibility is known as __________.

Accepted Answer

A) productivity 
B) quality management 
C) accountability 
D) chain of command 
E) performance management 
A) productivity 
B) quality management 
C) accountability 
D) chain of command 
E) performance management

Question 5

__________ is increasingly viewed as a source of organizational strength and performance advantage.

Accepted Answer

A) Making a profit and providing a high return to stockholders 
B) Producing quality products and providing customer satisfaction 
C) Producing goods and services for worldwide consumption 
D) Making the highest return on investment and having the greatest profitability 
E) Diversification through mergers and acquisitions 
A) Making a profit and providing a high return to stockholders 
B) Producing quality products and providing customer satisfaction 
C) Producing goods and services for worldwide consumption 
D) Making the highest return on investment and having the greatest profitability 
E) Diversification through mergers and acquisitions

Question 6

An open system interacts with its environments to transform resource inputs into product outputs such as finished products and/or services.

Accepted Answer

A) True 
 B)False

Question 7

Discrimination refers to an invisible barrier that limits the career advancement of women and minorities.

Accepted Answer

A) True 
 B)False

Question 8

Leading is the process of arousing people's enthusiasm to work hard and inspiring their efforts to fulfill plans and accomplish objectives.

Accepted Answer

A) True 
 B)False

Question 9

After reviewing sales reports,Elena,a sale manager,sees that sales representatives were not meeting their sales targets.She realized that the number of customers assigned to each sales representative was too much and did not allow each sales representative sufficient time with each customer.She decided that she needed to hire at least two more sales representatives.Elena is performing the management function of _______.

Accepted Answer

A) planning 
B) leading 
C) controlling 
D) organizing 
E) following 
A) planning 
B) leading 
C) controlling 
D) organizing 
E) following

Question 10

An output measure of task or goal accomplishment is called __________.

Accepted Answer

A) performance efficiency 
B) productivity 
C) return on investment 
D) performance effectiveness 
E) value creation 
A) performance efficiency 
B) productivity 
C) return on investment 
D) performance effectiveness 
E) value creation

Question 11

Persons,groups,and institutions that are affected in some way by the organization's performance are referred to as __________.

Accepted Answer

A) Agencies. 
B) Stakeholders. 
C) Target populations. 
D) Corporate governance. 
E) Community dependents. 
A) Agencies. 
B) Stakeholders. 
C) Target populations. 
D) Corporate governance. 
E) Community dependents.

Question 12

Which of the following is not one of the critical survival skills for the new workplace that is identified in the text?

Accepted Answer

A) Entrepreneurship. 
B) Love of technology. 
C) Marketing. 
D) Teamwork. 
E) Mastery. 
A) Entrepreneurship. 
B) Love of technology. 
C) Marketing. 
D) Teamwork. 
E) Mastery.

Question 13

In the new economy,organizations are expected to continuously excel on meeting their performance criteria even if it means placing a lower priority on ethical and social responsibilities.

Accepted Answer

A) True 
 B)False

Question 14

Technological conditions in the general environment include __________.

Accepted Answer

A) Philosophy and objectives of the political party or parties running the government,as well as laws and governmental regulations. 
B) Inflation,income levels,gross domestic product,unemployment,and job outlook. 
C) Norms,customs,and social values regarding human rights;trends in education and related social institutions;and demographic patterns in society. 
D) Development and availability of technology,including scientific advancements. 
E) Nature and conditions of the natural environment,including levels of public concern expressed through environmentalism. 
A) Philosophy and objectives of the political party or parties running the government,as well as laws and governmental regulations. 
B) Inflation,income levels,gross domestic product,unemployment,and job outlook. 
C) Norms,customs,and social values regarding human rights;trends in education and related social institutions;and demographic patterns in society. 
D) Development and availability of technology,including scientific advancements. 
E) Nature and conditions of the natural environment,including levels of public concern expressed through environmentalism.

Question 15

The ultimate foundation of organizational performance is __________.

Accepted Answer

A) The availability and amount of financial capital. 
B) The production of quality goods or the provision of quality services. 
C) What people know,what people learn,and what people do with what they know and learn. 
D) Generating a good return on capital investments. 
E) Encouraging teamwork and employee involvement 
A) The availability and amount of financial capital. 
B) The production of quality goods or the provision of quality services. 
C) What people know,what people learn,and what people do with what they know and learn. 
D) Generating a good return on capital investments. 
E) Encouraging teamwork and employee involvement

Question 16

An organization can achieve a competitive advantage through pricing,quality,or customer service but not through products or cost efficiency.

Accepted Answer

A) True 
 B)False

Question 17

The internal process approach to organizational effectiveness looks at the input side and defines effectiveness in terms of success in acquiring needed resources from the organization's environment.

Accepted Answer

A) True 
 B)False

Question 18

Middle managers are responsible for supervising small groups or work units.

Accepted Answer

A) True 
 B)False

Question 19

What is an organization? What is a manager? Why do organizations need managers?

Accepted Answer

An organization is a collection of peopl

Question 20

__________ skills include the ability to break down problems into smaller parts,to see the relationships among the parts,and to recognize the implications of any one problem for others.

Accepted Answer

A) Strategic 
B) Administrative 
C) Conceptual 
D) Supervisory 
E) Holistic 
A) Strategic 
B) Administrative 
C) Conceptual 
D) Supervisory 
E) Holistic

Accountability is the requirement of an employee to show performance results to some person of higher authority within his or her area of responsibility.

Sustainable innovations mean that firms operate in ways that both meet the needs of customers and protect or advance the well-being of our natural environment.

A managerial competency is a skill-based capability that contributes to high performance in a managerial job.

The organizational requirement for one person to answer back to a higher authority for performance results in his or her area of work responsibility is known as __________.

__________ is increasingly viewed as a source of organizational strength and performance advantage.

An open system interacts with its environments to transform resource inputs into product outputs such as finished products and/or services.

Discrimination refers to an invisible barrier that limits the career advancement of women and minorities.

Leading is the process of arousing people's enthusiasm to work hard and inspiring their efforts to fulfill plans and accomplish objectives.

An output measure of task or goal accomplishment is called __________.

Persons,groups,and institutions that are affected in some way by the organization's performance are referred to as __________.

Which of the following is not one of the critical survival skills for the new workplace that is identified in the text?

In the new economy,organizations are expected to continuously excel on meeting their performance criteria even if it means placing a lower priority on ethical and social responsibilities.

Technological conditions in the general environment include __________.

The ultimate foundation of organizational performance is __________.

An organization can achieve a competitive advantage through pricing,quality,or customer service but not through products or cost efficiency.

The internal process approach to organizational effectiveness looks at the input side and defines effectiveness in terms of success in acquiring needed resources from the organization's environment.

Middle managers are responsible for supervising small groups or work units.

What is an organization? What is a manager? Why do organizations need managers?

__________ skills include the ability to break down problems into smaller parts,to see the relationships among the parts,and to recognize the implications of any one problem for others.

Management Learning Past to Present

Global Dimensions of Management

Ethics, Social Responsibility and Sustainability

Managing Entrepreneurship and Small Business

Planning and Techniques

Strategy and Strategic Management

Organizational Structure and Design

Innovation and Organizational Change

HRM: Building a Winning Culture

Leadership and Communication

Individual Behaviour

Information and Decision-Making

Motivation

Teams

Control

Operations and Services Management

Filters

Exam 1: Intro to Management

Accountability is the requirement of an employee to show performance results to some person of higher authority within his or her area of responsibility.

Sustainable innovations mean that firms operate in ways that both meet the needs of customers and protect or advance the well-being of our natural environment.

A managerial competency is a skill-based capability that contributes to high performance in a managerial job.

The organizational requirement for one person to answer back to a higher authority for performance results in his or her area of work responsibility is known as __________.

__________ is increasingly viewed as a source of organizational strength and performance advantage.

An open system interacts with its environments to transform resource inputs into product outputs such as finished products and/or services.

Discrimination refers to an invisible barrier that limits the career advancement of women and minorities.

Leading is the process of arousing people's enthusiasm to work hard and inspiring their efforts to fulfill plans and accomplish objectives.

An output measure of task or goal accomplishment is called __________.

Persons,groups,and institutions that are affected in some way by the organization's performance are referred to as __________.

Which of the following is not one of the critical survival skills for the new workplace that is identified in the text?

In the new economy,organizations are expected to continuously excel on meeting their performance criteria even if it means placing a lower priority on ethical and social responsibilities.

Technological conditions in the general environment include __________.

The ultimate foundation of organizational performance is __________.

An organization can achieve a competitive advantage through pricing,quality,or customer service but not through products or cost efficiency.

The internal process approach to organizational effectiveness looks at the input side and defines effectiveness in terms of success in acquiring needed resources from the organization's environment.

Middle managers are responsible for supervising small groups or work units.

What is an organization? What is a manager? Why do organizations need managers?

__________ skills include the ability to break down problems into smaller parts,to see the relationships among the parts,and to recognize the implications of any one problem for others.

Management Learning Past to Present

Global Dimensions of Management

Ethics, Social Responsibility and Sustainability

Managing Entrepreneurship and Small Business

Planning and Techniques

Strategy and Strategic Management

Organizational Structure and Design

Innovation and Organizational Change

HRM: Building a Winning Culture

Leadership and Communication

Individual Behaviour

Information and Decision-Making

Motivation

Teams

Control

Operations and Services Management

Filters