Question 1

Low versus high goal attainment determines whether an organization is efficient but not effective.

Accepted Answer

A) True 
 B)False

Question 2

Resource utilization determines whether an organization is efficient.

Accepted Answer

A) True 
 B)False

Question 3

The Internet has influenced a clothing retailer's distribution of its products.Its website allows for easier browsing and purchasing 24/7 by customers in locations where there are no brick-and-mortar stores.The retailer has also invested in technology to develop more durable fabrics and textiles.These are examples of ____________________________________ conditions that have affected the way the retailer operates.

Accepted Answer

A) economic 
B) technological 
C) socio-cultural 
D) legal-political 
E) natural environment 
A) economic 
B) technological 
C) socio-cultural 
D) legal-political 
E) natural environment

Question 4

Describe the various challenges that managers must face in the 21st century workplace.To what extent are you,as a future manager,prepared to meet each of these challenges? Explain your answer.

Accepted Answer

The challenges that managers must face i

Question 5

The best employers in the new workplace of the 21st century have high performance expectations,and are extremely good at attracting and retaining talented employees.

Accepted Answer

A) True 
 B)False

Question 6

In organizations that are operating with an upside-down pyramid,operating workers are near the top of the organization,just below the customers and clients they serve,and are supported by the managers located at the bottom.

Accepted Answer

A) True 
 B)False

Question 7

The __________ consists of all the conditions in the external environment of an organization that forms a background context for managerial decision making.

Accepted Answer

A) Task environment. 
B) General environment. 
C) Specific environment. 
D) Management environment. 
E) Organizational environment. 
A) Task environment. 
B) General environment. 
C) Specific environment. 
D) Management environment. 
E) Organizational environment.

Question 8

Good managers focus on setting and implementing goals with the help of relatively few people who work inside of the organization.

Accepted Answer

A) True 
 B)False

Question 9

Natural environment conditions in the general environment include __________.

Accepted Answer

A) Philosophy and objectives of the political party or parties running the government,as well as laws and governmental regulations. 
B) Inflation,income levels,gross domestic product,unemployment,and job outlook. 
C) Norms,customs,and social values regarding human rights;trends in education and related social institutions;and demographic patterns in society. 
D) Development and availability of technology,including scientific advancements. 
E) Nature and conditions of the natural environment,including levels of public concern expressed through environmentalism. 
A) Philosophy and objectives of the political party or parties running the government,as well as laws and governmental regulations. 
B) Inflation,income levels,gross domestic product,unemployment,and job outlook. 
C) Norms,customs,and social values regarding human rights;trends in education and related social institutions;and demographic patterns in society. 
D) Development and availability of technology,including scientific advancements. 
E) Nature and conditions of the natural environment,including levels of public concern expressed through environmentalism.

Question 10

Greater focus on command and control,concern for efficiency,and emphasis on individual performance are some recent trends in managing organizations.

Accepted Answer

A) True 
 B)False

Question 11

Describe the primary elements of the general environment and of the specific environment.

Accepted Answer

The general environment consists of all

Question 12

Legal-political conditions in the general environment include norms,customs,and social values regarding human right;trends in education and related social institutions;and demographic patterns in society.

Accepted Answer

A) True 
 B)False

Question 13

Managers who work in public or non-profit organizations are called __________.

Accepted Answer

A) staff managers 
B) line managers 
C) functional managers 
D) general managers 
E) administrators 
A) staff managers 
B) line managers 
C) functional managers 
D) general managers 
E) administrators

Question 14

In Charles Handy's description of changing careers,a person who performs specific tasks as needed and is compensated on a fee-for-services basis is a known as a core worker.

Accepted Answer

A) True 
 B)False

Question 15

Providing useful __________ and/or __________ is a broad purpose that all organizations share.

Accepted Answer

A) information ... resources. 
B) skills ... knowledge. 
C) goods ... services. 
D) structures ... technology. 
E) information technology ... training. 
A) information ... resources. 
B) skills ... knowledge. 
C) goods ... services. 
D) structures ... technology. 
E) information technology ... training.

Question 16

What is organizational effectiveness and what approaches might managers use in evaluating it?

Accepted Answer

Organizational effectiveness refers to s

Question 17

According to the text,Pfeffer and Veiga reported that organizations perform better than their competitors __________.

Accepted Answer

A) when they focus on increasing market share 
B) treat customers with respect 
C) when they treat their employees better 
D) when they encourage workforce diversity 
E) when they address unsatisfactory performance 
A) when they focus on increasing market share 
B) treat customers with respect 
C) when they treat their employees better 
D) when they encourage workforce diversity 
E) when they address unsatisfactory performance

Question 18

When the CEO of a large retail store chain decided to sell off or close some of the locations that were not profitable,she was performing the management function referred to as_________

Accepted Answer

A) Delegating. 
B) Planning. 
C) Organizing. 
D) Leading. 
E) Controlling. 
A) Delegating. 
B) Planning. 
C) Organizing. 
D) Leading. 
E) Controlling.

Question 19

Important managerial roles include giving,receiving,and analyzing information;interacting with people inside and outside the work unit;and using information to make decisions in order to solve problems or address opportunities.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following statements does not accurately describe the impact of the global economy?

Accepted Answer

A) The world is increasingly arranged in regional economic blocks. 
B) Government leaders in our global economy are concerned about the competitiveness of nations. 
C) The national boundaries of business are disappearing. 
D) Countries and peoples are increasingly interconnected. 
E) There is less economic interdependence between nations. 
A) The world is increasingly arranged in regional economic blocks. 
B) Government leaders in our global economy are concerned about the competitiveness of nations. 
C) The national boundaries of business are disappearing. 
D) Countries and peoples are increasingly interconnected. 
E) There is less economic interdependence between nations.

Low versus high goal attainment determines whether an organization is efficient but not effective.

Resource utilization determines whether an organization is efficient.

Describe the various challenges that managers must face in the 21^st century workplace.To what extent are you,as a future manager,prepared to meet each of these challenges? Explain your answer.

The best employers in the new workplace of the 21^st century have high performance expectations,and are extremely good at attracting and retaining talented employees.

In organizations that are operating with an upside-down pyramid,operating workers are near the top of the organization,just below the customers and clients they serve,and are supported by the managers located at the bottom.

The __________ consists of all the conditions in the external environment of an organization that forms a background context for managerial decision making.

Good managers focus on setting and implementing goals with the help of relatively few people who work inside of the organization.

Natural environment conditions in the general environment include __________.

Greater focus on command and control,concern for efficiency,and emphasis on individual performance are some recent trends in managing organizations.

Describe the primary elements of the general environment and of the specific environment.

Legal-political conditions in the general environment include norms,customs,and social values regarding human right;trends in education and related social institutions;and demographic patterns in society.

Managers who work in public or non-profit organizations are called __________.

In Charles Handy's description of changing careers,a person who performs specific tasks as needed and is compensated on a fee-for-services basis is a known as a core worker.

Providing useful and/or is a broad purpose that all organizations share.

What is organizational effectiveness and what approaches might managers use in evaluating it?

According to the text,Pfeffer and Veiga reported that organizations perform better than their competitors __________.

When the CEO of a large retail store chain decided to sell off or close some of the locations that were not profitable,she was performing the management function referred to as_________

Important managerial roles include giving,receiving,and analyzing information;interacting with people inside and outside the work unit;and using information to make decisions in order to solve problems or address opportunities.

Which of the following statements does not accurately describe the impact of the global economy?

Management Learning Past to Present

Global Dimensions of Management

Ethics, Social Responsibility and Sustainability

Managing Entrepreneurship and Small Business

Planning and Techniques

Strategy and Strategic Management

Organizational Structure and Design

Innovation and Organizational Change

HRM: Building a Winning Culture

Leadership and Communication

Individual Behaviour

Information and Decision-Making

Motivation

Teams

Control

Operations and Services Management

Filters

Exam 1: Intro to Management

Low versus high goal attainment determines whether an organization is efficient but not effective.

Resource utilization determines whether an organization is efficient.

Describe the various challenges that managers must face in the 21st century workplace.To what extent are you,as a future manager,prepared to meet each of these challenges? Explain your answer.

The best employers in the new workplace of the 21st century have high performance expectations,and are extremely good at attracting and retaining talented employees.

In organizations that are operating with an upside-down pyramid,operating workers are near the top of the organization,just below the customers and clients they serve,and are supported by the managers located at the bottom.

The __________ consists of all the conditions in the external environment of an organization that forms a background context for managerial decision making.

Good managers focus on setting and implementing goals with the help of relatively few people who work inside of the organization.

Natural environment conditions in the general environment include __________.

Greater focus on command and control,concern for efficiency,and emphasis on individual performance are some recent trends in managing organizations.

Describe the primary elements of the general environment and of the specific environment.

Legal-political conditions in the general environment include norms,customs,and social values regarding human right;trends in education and related social institutions;and demographic patterns in society.

Managers who work in public or non-profit organizations are called __________.

In Charles Handy's description of changing careers,a person who performs specific tasks as needed and is compensated on a fee-for-services basis is a known as a core worker.

Providing useful __________ and/or __________ is a broad purpose that all organizations share.

What is organizational effectiveness and what approaches might managers use in evaluating it?

According to the text,Pfeffer and Veiga reported that organizations perform better than their competitors __________.

When the CEO of a large retail store chain decided to sell off or close some of the locations that were not profitable,she was performing the management function referred to as_________

Important managerial roles include giving,receiving,and analyzing information;interacting with people inside and outside the work unit;and using information to make decisions in order to solve problems or address opportunities.

Which of the following statements does not accurately describe the impact of the global economy?

Management Learning Past to Present

Global Dimensions of Management

Ethics, Social Responsibility and Sustainability

Managing Entrepreneurship and Small Business

Planning and Techniques

Strategy and Strategic Management

Organizational Structure and Design

Innovation and Organizational Change

HRM: Building a Winning Culture

Leadership and Communication

Individual Behaviour

Information and Decision-Making

Motivation

Teams

Control

Operations and Services Management

Filters

Describe the various challenges that managers must face in the 21^st century workplace.To what extent are you,as a future manager,prepared to meet each of these challenges? Explain your answer.

The best employers in the new workplace of the 21^st century have high performance expectations,and are extremely good at attracting and retaining talented employees.

Providing useful and/or is a broad purpose that all organizations share.