Question 1

A plant manager who oversees the purchasing,manufacturing,warehousing,sales,and personnel functions may be described as an)__________.

Accepted Answer

A) general manager 
B) administrator 
C) functional manager 
D) staff manager 
E) project manager 
A) general manager 
B) administrator 
C) functional manager 
D) staff manager 
E) project manager

Question 2

Economic conditions in the general environment include __________.

Accepted Answer

A) Philosophy and objectives of the political party or parties running the government,as well as laws and governmental regulations. 
B) Inflation,income levels,gross domestic product,unemployment,and job outlook. 
C) Norms,customs,and social values regarding human rights;trends in education and related social institutions;and demographic patterns in society. 
D) Development and availability of technology,including scientific advancements. 
E) Nature and conditions of the natural environment,including levels of pubic concern expressed through environmentalism. 
A) Philosophy and objectives of the political party or parties running the government,as well as laws and governmental regulations. 
B) Inflation,income levels,gross domestic product,unemployment,and job outlook. 
C) Norms,customs,and social values regarding human rights;trends in education and related social institutions;and demographic patterns in society. 
D) Development and availability of technology,including scientific advancements. 
E) Nature and conditions of the natural environment,including levels of pubic concern expressed through environmentalism.

Question 3

The four basic functions of management are __________.

Accepted Answer

A) delegating,planning,organizing,and order giving. 
B) organizing,leading,controlling,and order giving. 
C) planning,organizing,leading,and controlling. 
D) delegating,leading,controlling,and decision making. 
E) planning,leading,controlling,and decision making. 
A) delegating,planning,organizing,and order giving. 
B) organizing,leading,controlling,and order giving. 
C) planning,organizing,leading,and controlling. 
D) delegating,leading,controlling,and decision making. 
E) planning,leading,controlling,and decision making.

Question 4

Truly effective managers utilize organizational resources in ways that result in both __________ and __________.

Accepted Answer

A) high-performance outcomes … high levels of satisfaction for the workers 
B) high-performance outcomes … high returns to the stockholders 
C) high-quality products or services … high returns to the stockholders 
D) high profit margins … large market shares 
E) high returns to the stockholders … high levels of satisfaction for the workers 
A) high-performance outcomes … high levels of satisfaction for the workers 
B) high-performance outcomes … high returns to the stockholders 
C) high-quality products or services … high returns to the stockholders 
D) high profit margins … large market shares 
E) high returns to the stockholders … high levels of satisfaction for the workers

Question 5

Managers help people,working individually or in groups,to achieve productivity and accomplish organizational goals.

Accepted Answer

A) True 
 B)False

Question 6

Environmental uncertainty is based on two dimensions:
a)complexity,or the number of different factors in the environment,and
b)the rate of change in these factors.

Accepted Answer

A) True 
 B)False

Question 7

Because of the pressures to achieve performance excellence,the command-and-control approach to leadership is being re-emphasized.

Accepted Answer

A) True 
 B)False

Question 8

Top managers are more concerned with the daily operations of the internal business processes than with activities in the external environment that impact the organization.

Accepted Answer

A) True 
 B)False

Question 9

Management is the process of planning,organizing,leading,and controlling the use of resources to accomplish performance goals.

Accepted Answer

A) True 
 B)False

Question 10

A manager is a person in an organization who supports and is responsible for the work efforts and performance accomplishments of other people.

Accepted Answer

A) True 
 B)False

Question 11

As a result of advances and the complexity of new technologies there is an increasing demand for knowledge workers.

Accepted Answer

A) True 
 B)False

Question 12

__________ is defined as the collective brainpower or shared knowledge of a workforce that can be used to create value.

Accepted Answer

A) Managerial expertise 
B) Intellectual capital 
C) A learning organization 
D) Knowledge management 
E) Managerial competency 
A) Managerial expertise 
B) Intellectual capital 
C) A learning organization 
D) Knowledge management 
E) Managerial competency

Question 13

High-performing managers are good at doing all of the following except:

Accepted Answer

A) Building working relationships with others. 
B) Creating a work environment that is only performance-driven. 
C) Helping others to develop their skills and performance competencies 
D) Fostering teamwork. 
E) Creating a work environment that fosters both performance and satisfaction. 
A) Building working relationships with others. 
B) Creating a work environment that is only performance-driven. 
C) Helping others to develop their skills and performance competencies 
D) Fostering teamwork. 
E) Creating a work environment that fosters both performance and satisfaction.

Question 14

Middle managers are in charge of relatively large departments or divisions consisting of smaller work units.

Accepted Answer

A) True 
 B)False

Question 15

A skill-based capability that contributes to high performance in a managerial job is called a __________.

Accepted Answer

A) managerial competency 
B) technical skill 
C) managerial skill 
D) learned skill 
E) success factor 
A) managerial competency 
B) technical skill 
C) managerial skill 
D) learned skill 
E) success factor

Question 16

Which statement concerning the relative importance of technical,human,and conceptual skills at different management levels is true?

Accepted Answer

A) Their relative importance tends to be about the same at each managerial level. 
B) Technical skills are of greatest importance for middle managers. 
C) Conceptual skills are most important for top managers. 
D) Human skills are of greatest importance for lower-level managers. 
E) Technical skills are not needed at all by top managers. 
A) Their relative importance tends to be about the same at each managerial level. 
B) Technical skills are of greatest importance for middle managers. 
C) Conceptual skills are most important for top managers. 
D) Human skills are of greatest importance for lower-level managers. 
E) Technical skills are not needed at all by top managers.

Question 17

Assigning tasks,allocating resources,and arranging the coordinated activities of individuals and groups to implement plans describe the management function of __________.

Accepted Answer

A) delegating 
B) planning 
C) organizing 
D) leading 
E) controlling 
A) delegating 
B) planning 
C) organizing 
D) leading 
E) controlling

Question 18

Which of the following is NOT one of the ways that organizations are changing as mentioned in the text?

Accepted Answer

A) Pre-eminence of technology. 
B) Demise of command-and-control. 
C) Progressive brand marketing. 
D) Belief in human capital. 
E) Emphasis on teamwork. 
A) Pre-eminence of technology. 
B) Demise of command-and-control. 
C) Progressive brand marketing. 
D) Belief in human capital. 
E) Emphasis on teamwork.

Question 19

In ______________ people hold meetings,access common databases,share information and files,make plans and solve problems together.

Accepted Answer

A) Web blogs 
B) Conference calls 
C) Telecommuting 
D) Virtual space 
E) One of the above 
A) Web blogs 
B) Conference calls 
C) Telecommuting 
D) Virtual space 
E) One of the above

Question 20

According to Robert Katz,the essential skills of management can be grouped into three categories.These categories are:

Accepted Answer

A) Communicative,procedural,and strategic. 
B) Communicative,technical,and human. 
C) Human,supervisory,and conceptual. 
D) Technical,human,and conceptual. 
E) Procedural,supervisory,and strategic. 
A) Communicative,procedural,and strategic. 
B) Communicative,technical,and human. 
C) Human,supervisory,and conceptual. 
D) Technical,human,and conceptual. 
E) Procedural,supervisory,and strategic.

A plant manager who oversees the purchasing,manufacturing,warehousing,sales,and personnel functions may be described as an)__________.

Economic conditions in the general environment include __________.

The four basic functions of management are __________.

Truly effective managers utilize organizational resources in ways that result in both and .

Managers help people,working individually or in groups,to achieve productivity and accomplish organizational goals.

Environmental uncertainty is based on two dimensions: a)complexity,or the number of different factors in the environment,and b)the rate of change in these factors.

Because of the pressures to achieve performance excellence,the command-and-control approach to leadership is being re-emphasized.

Top managers are more concerned with the daily operations of the internal business processes than with activities in the external environment that impact the organization.

Management is the process of planning,organizing,leading,and controlling the use of resources to accomplish performance goals.

A manager is a person in an organization who supports and is responsible for the work efforts and performance accomplishments of other people.

As a result of advances and the complexity of new technologies there is an increasing demand for knowledge workers.

__________ is defined as the collective brainpower or shared knowledge of a workforce that can be used to create value.

High-performing managers are good at doing all of the following except:

Middle managers are in charge of relatively large departments or divisions consisting of smaller work units.

A skill-based capability that contributes to high performance in a managerial job is called a __________.

Which statement concerning the relative importance of technical,human,and conceptual skills at different management levels is true?

Assigning tasks,allocating resources,and arranging the coordinated activities of individuals and groups to implement plans describe the management function of __________.

Which of the following is NOT one of the ways that organizations are changing as mentioned in the text?

In ______________ people hold meetings,access common databases,share information and files,make plans and solve problems together.

According to Robert Katz,the essential skills of management can be grouped into three categories.These categories are:

Management Learning Past to Present

Global Dimensions of Management

Ethics, Social Responsibility and Sustainability

Managing Entrepreneurship and Small Business

Planning and Techniques

Strategy and Strategic Management

Organizational Structure and Design

Innovation and Organizational Change

HRM: Building a Winning Culture

Leadership and Communication

Individual Behaviour

Information and Decision-Making

Motivation

Teams

Control

Operations and Services Management

Filters

Exam 1: Intro to Management

A plant manager who oversees the purchasing,manufacturing,warehousing,sales,and personnel functions may be described as an)__________.

Economic conditions in the general environment include __________.

The four basic functions of management are __________.

Truly effective managers utilize organizational resources in ways that result in both __________ and __________.

Managers help people,working individually or in groups,to achieve productivity and accomplish organizational goals.

Environmental uncertainty is based on two dimensions: a)complexity,or the number of different factors in the environment,and b)the rate of change in these factors.

Because of the pressures to achieve performance excellence,the command-and-control approach to leadership is being re-emphasized.

Top managers are more concerned with the daily operations of the internal business processes than with activities in the external environment that impact the organization.

Management is the process of planning,organizing,leading,and controlling the use of resources to accomplish performance goals.

A manager is a person in an organization who supports and is responsible for the work efforts and performance accomplishments of other people.

As a result of advances and the complexity of new technologies there is an increasing demand for knowledge workers.

__________ is defined as the collective brainpower or shared knowledge of a workforce that can be used to create value.

High-performing managers are good at doing all of the following except:

Middle managers are in charge of relatively large departments or divisions consisting of smaller work units.

A skill-based capability that contributes to high performance in a managerial job is called a __________.

Which statement concerning the relative importance of technical,human,and conceptual skills at different management levels is true?

Assigning tasks,allocating resources,and arranging the coordinated activities of individuals and groups to implement plans describe the management function of __________.

Which of the following is NOT one of the ways that organizations are changing as mentioned in the text?

In ______________ people hold meetings,access common databases,share information and files,make plans and solve problems together.

According to Robert Katz,the essential skills of management can be grouped into three categories.These categories are:

Management Learning Past to Present

Global Dimensions of Management

Ethics, Social Responsibility and Sustainability

Managing Entrepreneurship and Small Business

Planning and Techniques

Strategy and Strategic Management

Organizational Structure and Design

Innovation and Organizational Change

HRM: Building a Winning Culture

Leadership and Communication

Individual Behaviour

Information and Decision-Making

Motivation

Teams

Control

Operations and Services Management

Filters

Truly effective managers utilize organizational resources in ways that result in both and .