Question 1

Explain the concept of "tyranny of the or" and give examples.

Accepted Answer

Student answers and examples will vary,b

Question 2

Shared responsibility for change in very small organizations is often lost with growth and over time.

Accepted Answer

A) True 
 B)False

Question 3

In the context of motivating change,"moving" refers to

Accepted Answer

A) the management's realization that its current practices are no longer appropriate. 
B) strengthening the new behaviors that support the change. 
C) instituting the change,which begins with establishing a vision. 
D) the process of identifying performance gaps. 
E) the process of breaking from the old ways of doing things. 
A) the management's realization that its current practices are no longer appropriate. 
B) strengthening the new behaviors that support the change. 
C) instituting the change,which begins with establishing a vision. 
D) the process of identifying performance gaps. 
E) the process of breaking from the old ways of doing things.

Question 4

The companies that lead change most effectively establish a sense of normalcy and protect their employees from the pressures in the market.

Accepted Answer

A) True 
 B)False

Question 5

Scenario A: Cynthia,Juan,and Ahmed are managers at a department store.They have been notified by their district office,just as the extremely busy holiday season is to begin,that there are several significant changes about to take place in their organization.While none of them are enthusiastic about the changes,their reasons for "fighting back," as they put it,are different.Cynthia thinks it a bad idea to implement the changes during such a busy period.Juan realizes that the proposed changes will cause him to lose certain privileges that he is not willing to sacrifice.Ahmed,on the other hand,does not want to disturb the status quo and prefers the old ways of doing things.
-When Juan says that the proposed changes will cause him to lose certain privileges that he is not willing to sacrifice,it is an example of resistance to change caused by

Accepted Answer

A) inertia. 
B) timing. 
C) surprise. 
D) self-interest. 
E) peer pressure. 
A) inertia. 
B) timing. 
C) surprise. 
D) self-interest. 
E) peer pressure.

Question 6

Organization development has an underlying ________ orientation.

Accepted Answer

A) profit 
B) value 
C) stability 
D) dominance 
E) protective 
A) profit 
B) value 
C) stability 
D) dominance 
E) protective

Question 7

Scenario C: The Nagoya Precision Drill Company has just begun to initiate major changes in its manufacturing processes.There has been some resistance among employees to these changes,but middle management has developed some specific approaches to enlist their cooperation:
1.Management will hold a series of small-group discussions in which they will explain why the changes are being made.
2.A few leading workers known for their resistance to change have been appointed to serve as employee liaisons on the change leadership team.
3.A vacation-time bonus will be awarded to employee groups who meet the organization's timeline for implementing the changes.
4.If any employees consistently cause their work groups to fall behind schedule,they will be given the choice of either adapting to the new program or finding some other place to work.
-The leadership at Nagoya Precision Drill has selected a few leading workers known for their resistance to change and appointed them to serve as employee liaisons on the change leadership team.This is an attempt to manage resistance to change through

Accepted Answer

A) education and communication. 
B) facilitation and support. 
C) negotiation and rewards. 
D) manipulation and cooptation. 
E) explicit and implicit coercion 
A) education and communication. 
B) facilitation and support. 
C) negotiation and rewards. 
D) manipulation and cooptation. 
E) explicit and implicit coercion

Question 8

When people think a change will cause them to lose something of value,this may bring about resistance to change motivated by

Accepted Answer

A) misunderstanding. 
B) management tactics. 
C) self-interest. 
D) surprise. 
E) different assessments. 
A) misunderstanding. 
B) management tactics. 
C) self-interest. 
D) surprise. 
E) different assessments.

Question 9

Salvatore is a fourth-generation owner of a highly traditional Italian restaurant.When his great grandfather opened La Trattoria Napolitana in the early 1900s,he served a neighborhood clientele consisting almost exclusively of recent immigrants eager for the taste of the Old Country.But things have changed dramatically over the years,and though the neighborhood is still an immigrant enclave,now the population is drawn primarily from the third world.He continues to enjoy a reliable Italian American customer base,many of them descendants of his great grandfather's customers,but Salvatore's sales have decreased over the years,and he has become concerned about how to build and sustain success in the twenty-first century.The best approach for him is to

Accepted Answer

A) realize that his great grandfather's way of doing things has become outmoded and completely remake (perhaps even rename)the restaurant. 
B) double down on tradition,billing his restaurant as a throwback to the classic immigrant Italian eatery of the old days,complete with checkered tablecloths. 
C) consider relocating to another area where he is more likely to find a clientele suited to the restaurant as it is. 
D) retain some of his most successful traditional recipes while incorporating fusion dishes apt to appeal both to people from the neighborhood and outsiders. 
E) bring in representatives of various immigrant groups,as well as other client bases,and poll them as to what they think he should do. 
A) realize that his great grandfather's way of doing things has become outmoded and completely remake (perhaps even rename)the restaurant. 
B) double down on tradition,billing his restaurant as a throwback to the classic immigrant Italian eatery of the old days,complete with checkered tablecloths. 
C) consider relocating to another area where he is more likely to find a clientele suited to the restaurant as it is. 
D) retain some of his most successful traditional recipes while incorporating fusion dishes apt to appeal both to people from the neighborhood and outsiders. 
E) bring in representatives of various immigrant groups,as well as other client bases,and poll them as to what they think he should do.

Question 10

Among the four basic types of organization development (OD)techniques are ________ interventions.

Accepted Answer

A) human process 
B) tactical 
C) operational 
D) techno-scientific 
E) human capability inventory 
A) human process 
B) tactical 
C) operational 
D) techno-scientific 
E) human capability inventory

Question 11

According to Jim Collins,a highly capable individual who makes productive contributions through talent,knowledge,skills,and good work habits is most likely to be categorized under Level ________ of the Level 5 hierarchy.

Accepted Answer

A) 1 
B) 2 
C) 3 
D) 4 
E) 5 
A) 1 
B) 2 
C) 3 
D) 4 
E) 5

Question 12

Among the steps for leading change,the one that involves determining the idealized,expected state of affairs after the change is implemented is

Accepted Answer

A) communicating the change vision. 
B) consolidating gains and producing more change. 
C) generating short-term wins. 
D) developing a vision and strategy. 
E) anchoring new approaches in the culture. 
A) communicating the change vision. 
B) consolidating gains and producing more change. 
C) generating short-term wins. 
D) developing a vision and strategy. 
E) anchoring new approaches in the culture.

Question 13

Joel's boss has just given him an incredible opportunity-an assignment to go work at the company's Hawaii office for two weeks,three months from now-but he is not excited.The problem is that his family needs him because his mother will have just had surgery,and his elderly father cannot take care of her on his own.Joel's resistance to the Hawaii assignment is based on

Accepted Answer

A) surprise. 
B) peer pressure. 
C) differing assessments. 
D) timing. 
E) self-interest. 
A) surprise. 
B) peer pressure. 
C) differing assessments. 
D) timing. 
E) self-interest.

Question 14

The key to successful change in an organization is

Accepted Answer

A) technology. 
B) people. 
C) bureaucracy. 
D) timing. 
E) capital. 
A) technology. 
B) people. 
C) bureaucracy. 
D) timing. 
E) capital.

Question 15

In return for participation and cooperation in instituting a major organizational change,employees of Keystone Capital Management received two extra days of paid vacation.This scenario exemplifies ________,a method of managing resistance to change.

Accepted Answer

A) education 
B) facilitation 
C) rewards 
D) manipulation 
E) implicit coercion 
A) education 
B) facilitation 
C) rewards 
D) manipulation 
E) implicit coercion

Question 16

For each of the approaches to managing resistance,discuss the types of situation in which each is most commonly used,as well as the principal advantages and drawbacks of each.

Accepted Answer

The education and communication approach

Question 17

Having recognized that their company is not where it needs to be in terms of sales,profits,or other metrics,the managers at Marathon Athletic Gear have established some goals and long-term objectives.This is the beginning of the stage known as

Accepted Answer

A) unfreezing. 
B) moving. 
C) refreezing. 
D) mobilizing. 
E) stabilizing. 
A) unfreezing. 
B) moving. 
C) refreezing. 
D) mobilizing. 
E) stabilizing.

Question 18

Tri-State Waste Management put a new program in place to attract employees who have skills that better match the company's needs.This is an example of a ________ organization development intervention.

Accepted Answer

A) human resources management 
B) human process 
C) techno-structural 
D) supply chain 
E) strategic 
A) human resources management 
B) human process 
C) techno-structural 
D) supply chain 
E) strategic

Question 19

Among the methods for managing resistance to change,using ________ runs the risk of leaving people angry at the initiators.

Accepted Answer

A) participation and involvement 
B) facilitation and support 
C) negotiation and rewards 
D) manipulation and cooptation 
E) explicit and implicit coercion 
A) participation and involvement 
B) facilitation and support 
C) negotiation and rewards 
D) manipulation and cooptation 
E) explicit and implicit coercion

Question 20

The tyranny of the or refers to the difficulty in deciding between two undesirable choices.

Accepted Answer

A) True 
 B)False

Explain the concept of "tyranny of the or" and give examples.

Shared responsibility for change in very small organizations is often lost with growth and over time.

In the context of motivating change,"moving" refers to

The companies that lead change most effectively establish a sense of normalcy and protect their employees from the pressures in the market.

Organization development has an underlying ________ orientation.

When people think a change will cause them to lose something of value,this may bring about resistance to change motivated by

Among the four basic types of organization development (OD)techniques are ________ interventions.

According to Jim Collins,a highly capable individual who makes productive contributions through talent,knowledge,skills,and good work habits is most likely to be categorized under Level ________ of the Level 5 hierarchy.

Among the steps for leading change,the one that involves determining the idealized,expected state of affairs after the change is implemented is

The key to successful change in an organization is

In return for participation and cooperation in instituting a major organizational change,employees of Keystone Capital Management received two extra days of paid vacation.This scenario exemplifies ________,a method of managing resistance to change.

For each of the approaches to managing resistance,discuss the types of situation in which each is most commonly used,as well as the principal advantages and drawbacks of each.

Having recognized that their company is not where it needs to be in terms of sales,profits,or other metrics,the managers at Marathon Athletic Gear have established some goals and long-term objectives.This is the beginning of the stage known as

Tri-State Waste Management put a new program in place to attract employees who have skills that better match the company's needs.This is an example of a ________ organization development intervention.

Among the methods for managing resistance to change,using ________ runs the risk of leaving people angry at the initiators.

The tyranny of the or refers to the difficulty in deciding between two undesirable choices.

Managing and Performing

The External and Internal Environments

Managerial Decision Making

Planning and Strategic Management

Ethics, corporate Responsibility, and Sustainability

International Management

Entrepreneurship

Organization Structure

Organizational Agility

Human Resources Management

Managing the Diverse Workforce

Leadership

Motivating for Performance

Teamwork

Communicating

Managerial Control

Managing Technology and Innovation

Filters

Exam 18: Creating and Leading Change

Explain the concept of "tyranny of the or" and give examples.

Shared responsibility for change in very small organizations is often lost with growth and over time.

In the context of motivating change,"moving" refers to

The companies that lead change most effectively establish a sense of normalcy and protect their employees from the pressures in the market.

Organization development has an underlying ________ orientation.

When people think a change will cause them to lose something of value,this may bring about resistance to change motivated by

Among the four basic types of organization development (OD)techniques are ________ interventions.

According to Jim Collins,a highly capable individual who makes productive contributions through talent,knowledge,skills,and good work habits is most likely to be categorized under Level ________ of the Level 5 hierarchy.

Among the steps for leading change,the one that involves determining the idealized,expected state of affairs after the change is implemented is

The key to successful change in an organization is

In return for participation and cooperation in instituting a major organizational change,employees of Keystone Capital Management received two extra days of paid vacation.This scenario exemplifies ________,a method of managing resistance to change.

For each of the approaches to managing resistance,discuss the types of situation in which each is most commonly used,as well as the principal advantages and drawbacks of each.

Having recognized that their company is not where it needs to be in terms of sales,profits,or other metrics,the managers at Marathon Athletic Gear have established some goals and long-term objectives.This is the beginning of the stage known as

Tri-State Waste Management put a new program in place to attract employees who have skills that better match the company's needs.This is an example of a ________ organization development intervention.

Among the methods for managing resistance to change,using ________ runs the risk of leaving people angry at the initiators.

The tyranny of the or refers to the difficulty in deciding between two undesirable choices.

Managing and Performing

The External and Internal Environments

Managerial Decision Making

Planning and Strategic Management

Ethics, corporate Responsibility, and Sustainability

International Management

Entrepreneurship

Organization Structure

Organizational Agility

Human Resources Management

Managing the Diverse Workforce

Leadership

Motivating for Performance

Teamwork

Communicating

Managerial Control

Managing Technology and Innovation

Filters