Exam 18: Creating and Leading Change

Discuss the unfreezing stage of managing resistance,including the best ways for managers to communicate the need for change,as well as the concept of a performance gap.

To move successfully into the future,you should commit to

Scenario B: Although Trans-American Consolidated Truck & Transport is a large,bureaucratic organization,it is about to undertake a massive change in the way it does business.These changes will include redesigning processes,reward systems,and managerial selection and training.The ultimate goal of these changes is to improve the company's efficiency,allowing it to achieve many goals at the same time.For the purpose,the company develops a project team,which is asked to identify the factors that prevent people from changing,as well as those that drive them toward change. -In Scenario B,the ultimate goal of the change process is to enable the company to achieve many goals at the same time,which is known as organizational

In managing resistance to change,facilitation and support can be time-consuming and expensive and still fail.

A direct and sometimes effective way to convince people to change is to

Discuss strategy,execution,culture,and structure as key factors that lead to an organization's sustained,superior performance.

Among the steps for leading change,the one that requires using every possible channel and opportunity to talk up and reinforce the company's long-term aspirations and required new behaviors is

Companies that try to change the structure of their industries,creating a future competitive landscape of their own design,are known as

Continually striving to improve is equivalent to becoming world class.

One cause for complacency is

The systemwide application of behavioral science knowledge to develop,improve,and reinforce the strategies,structures,and processes that lead to organizational effectiveness is referred to as organization

Organization structure and design,employee involvement,and work design are aspects of ________ organization development interventions.

Gustavo,chief executive officer for Pacific Sunshine,maker of high-end aquariums,has spent some time working as an "undercover boss" on the production line,and what he sees is not pleasing.He has observed shoddy workmanship and a lackadaisical attitude reflected in the quality of the company's products.In Gustavo's estimation,current production quality is not what it should or could be.He has thus

The final step in managing resistance involves strengthening new behaviors that support a change and is referred to as

The managers at Perpetual Motion,a production and media agency,have recently decided that in order to maximize profits,employees will have to work on weekends.To help with this change,they have given all employees a bonus of 10 percent and an option to choose specific days off during the week.This is an example of using ________ to manage resistance to change.

Shapers are organizations that

Individual team members may not strongly oppose a change suggested by management,but the opinions of their coworkers may encourage resistance due to

Briefly discuss the eight steps for leading change.

Explain the difference between reactive change and proactive change,as well as between adapters and shapers.Give examples.

Scenario C: The Nagoya Precision Drill Company has just begun to initiate major changes in its manufacturing processes.There has been some resistance among employees to these changes,but middle management has developed some specific approaches to enlist their cooperation: 1.Management will hold a series of small-group discussions in which they will explain why the changes are being made. 2.A few leading workers known for their resistance to change have been appointed to serve as employee liaisons on the change leadership team. 3.A vacation-time bonus will be awarded to employee groups who meet the organization's timeline for implementing the changes. 4.If any employees consistently cause their work groups to fall behind schedule,they will be given the choice of either adapting to the new program or finding some other place to work. -By holding a series of small-group discussions in which they will explain why the changes are being made,the leadership at Nagoya Precision Drill is attempting to manage resistance to change through